Generally not the guy to write these but figured it might help another person or help straighten out some business practices. This all started back with an order placed in March to Hardin Marine which was split, some items shipping from Hardin, some items shipping from CP Performance. Prior to this I did not know of the relationship between the companies other than the websites looking similar. Oddly enough both arrived at my home on the same day, the Hardin Marine package was packed nicely all parts arrived in good condition, no issues. Then I open up the CP box, it looked like someone just threw the parts in, there was bolts and washers just bouncing around, dinging up some polished items, missing hardware and gobs of thread sealant one of the filter heads. This got me pretty upset because this was a $1300 order, and I am sure just like all of you, I work hard for our money and would appreciate the business I am spending money with taking care in the items that were bought. So I sent and email to the company explaining my concern and got a response a few days later like ' oh sounds like you might have got a item that was previously returned.' Lovely answer from someone that sounded like they didn't care. Giving them the benefit of the doubt, and caulking it up to someone not having the best day I moved on. Fast forward to April, I put another order into Hardin and again it was split, Half coming from Hardin, Half from CP. Once the items come in I realize I no longer needed, two of the items so I go through there process and get a RMA number put it all over the box and pay $53 to have the parts shipped from NY to Cali. Today I come home to find the box sitting on my door step with refused written on it. So I send an email back to Hardin asking what happen and I get a forwarded internal email from CP performance stating the the shipping guy Mike said the shipping was not paid, and he didn't like the way USPS wrote the To and From address on the box. I mean I thought the shipping information was useful for the shipper (USPS) to get the package from point A to point B which it worked fine for, but I guess CP performance needs it in a special format that they keep secret. I was thinking I should have sealed it with my family crest and some wax, maybe that was what it was missing. So again not completely sure of the relationship between Hardin marine and CP Performance, but the customer service @ CP is hurting Hardin. I have spent thousands with Hardin over the years and never had any issues, but recently the business farmed out to CP has left a sour taste in my mouth to the point where ill just have to give my business to someone else.


-Nick

I stopped using CP years ago when they gouged me $30+ to ship a gasket in an envelope. With more internet purchases I hear their shipping rates are almost reasonable now, but I'm not going to try it again. On the other hand I had always had great customer service.

The relationship of both companies are that they are run by the same two people. Both companies Have a "Principal Address" of Santa Rosa, Cal. for their Corporate Annual Report...
Hardin Marine has a shop in Palm Coast, Fl. The president is Scott Price and the Vice President is Michael Mays.
CP Performance in Santa Rosa, the President Is Michael Mays and V.P. is Scott Price........ SO, if one outlet can't Help you, maybe the other can..... Just a thought.

Thanks for the info. Not sure if the poor CS from CP is how the orders were placed but it seems like Hardin marine runs a tighter ship.

Nick

I've generally had good luck with both although the other day I ordered some ignition box mounts, they came in unopened Hardin packaging, but one of the spacers was SS and the other wasn't. Not a big deal because I mounted them on some vibration dampeners instead and didn't use the spacers but it was still a strange oversight.

I'll hand it to them though when I was putting my closed cooling on they took the time to mock up a tall deck block to determine whether their standard system would bolt up or if they needed to fab a specialty exchanger.

Sorry you had bad luck.....

Not a huge fan of either company. Only use them if I can’t find parts elsewhere...prices are astronomical. shipping is expensive and takes 2 weeks (CA to CT).

good luck

yeah, i don't know how these places stay in business with such horrid sites, shipping, and customer service. if amazon sold these parts they'd eat them alive.

Another horrible experience with Hardin marine. No surprise.

ordered parts last Friday from Florida. They promised it would ship same day and I would have parts in 3-5 business days. Didn’t ship on Friday. Parts didn’t move until Thursday. As of this morning shipping still said pending.

customer service was horrible. Basically saying wait for your parts or we can give you money back. What a joke.

Hahahaha geeze on top of horrible customer service they peddle junk…looks like Helen Keller welded this garbage. Smh. what a joke. $60 for this trash.

To add to this thread , I recently ordered the LED trim indicator. On the surface it looks great. However , the wiring harness for the sender is about a foot short. As is the protective hose cover for the wiring. The tech suggested I run it below the waterline. This was at Hardin , CPs east coast affiliate. Now I discovered the card is installed in the unit upside down. It functions perfectly , just it shows drive up when down and vice versa. After being berated by the tech at Hardin ,the inability to be accountable, they have lost my business forever. It’s not like I am going to spend ours boiling in the sun to now uninstall a product that , should have been tested before it went out the door. I think the piss poor customer service and quality control is reflective of the clown that is running that circus. Of course Eddie Marine isn’t too much to talk about either. I am getting ready to pull the trigger on an sc shorty lower and I am going to deal with imco directly.