NASCAT

Integrity is high on my list, the way this went down damaged the trust & integrity immediately. In my case when I'm dealing direct w/ the owner of the company who elects to turn his cheek the decision was easy. No use for people like that based on my own ethics and the ethics of my employer. Not acceptable. Your scenario & mine are similar in the fact that an employee or contractor wronged us but I took mine to the top immediately & yours made it to the top on its own. I too would feel much differently if the CEO reached out to me after the fact w/ a sincere willingness to want to earn my business back. Unfortunately that was not the case. I even waited a week or so to see if he'd reconsider but I got nada

One of my last communications w/ the unscrupulous SE Rep was me informing him that he engaged in Unlawful & Deceptive Trade Practices forwarding him a link to the legal definition as supplied by my attorney. I received an e-mail from the CEO like that stating he got wind of this & him asking if there was anything else he could do. I replied if you are worried about being sued, don't worry no one is getting sued. Never heard from him again which IMO screams "I only really care if you are bringing legal action against me beyond that I feel no obligation to make good on what was misrepresented to you." Again my interpretation but lets face it actions speak louder than words & no action was taken from that point forward. I could have BS'd them & strung them along but I believe in saying what you mean & meaning what you say not making worthless threats you have no intention of following thru on.

As stated previously my experience w/ SportBoats Marine & Nor-tech directly is 10 fold what mine was w/ "Brand ??". That in itself has restored some of my trust & faith in the boating industry but I still approach it w/ a "Buyer Beware" mentality!