How a company handles warranty issues, or complaints is what sets apart the good from the great companies.

I had several problems with my Nordic when I first received it, the biggest had to do with their trailer. Someone forgot to put the surge solenoid in the trailer, and some times when backing up the brakes would lock up. Their solution after spending 225K for my second Nordic from them was to buy a clamp, and get out and clamp the trailer when I want to back up. I am glad the previous owners, and managers are no longer a part of Nordic, but because of the past experience, and how they handled my problem I will not buy another.

I am glad this problem has been resolved, I enjoyed meeting Pat this winter, and was hoping there would be some acceptable resolution for both.

Every business, company, or enterprise, that sells or produces something at some point will have a problem with customers. Doesnt matter what the problem is. How the problem is handled is the difference between good or average, and great customer service. In most cases I have heard about, Pat not only fixes the issue, but exceeds the customers expectations. That may in part explain the "Cult". Although I dont own an A/T, I have several friends that do, their satisfaction, and repeat sales speak volumns about Pats product. I followed this thread to see what the outcome would be. I wouldnt have expected anything less from Pat.

Pat stands behind his product through and through. Customer satisfaction comes first.

Being a dealer for both I will say this....the "OLD NORDIC" was always difficult to get the factory to help...so we ate every fix of warranty issue to keep our customers smiling. The "NEW NORDIC" is excellent with warranty even on the older stuff that legally they are not responsible to handle. They realize what has happend in the past and have focused on warranty as well as top shelf customer service. NOW AT is also superior to other MFG's ....... they handle all issues with speed and care. As a dealer we will also be involved with customer issues to make things even faster and better.

A peice of the bolster backing broke from me squeezing my fat azz down low into the bolster. Operator error not AT's problem but Pat fixed it anyway:cool-smiley-011:

There-in was the problem. It wasn't Pats product that was defective.

You guys need to read my earlier post more thorough. I said adjustments had been made. They are trying to get the manufacture of this crap to pay up but I dont think thats going to happen. It's still going to cost me some coin to get it fixed so in all honesty I cant say I'm completely satisfied. At this point I dont care about the money I just want my boat back looking like it should so I can get it out of there.

Exactly, All boat manufacturers use products in building their boats. But let there be a problem with the component and it's now up to the product manufacture themselves to warranty the product not the people who use/installed it. Sure they can replace the bad product but if they don't reimbursed for the cost of the part and or labor the boat manufacture loses. Had too many dealings with this same problem when working on boats.

Thanks for all the input. It seems I have nothing to worry about with AT warranty or customer service. I'm looking forward to the tour and demo ride on Friday!

Tom, very happy to hear that you are heading down to Pompano. You will not be disappointed.