Originally Posted by CigDaze

Thanks for the response and delivering the other side of this story.

Your approach sounds perfectly reasonable to me.

Originally Posted by Castle2098

Fast Willy has not forgotten to mention a few facts in this dispute. Fast Willy is an owner of an auto repair facility and a self professed rebuilder of go fast boats. He is, I would say an expert with regards to engines. He did take the boat out for a sea trail and all went fine. He ran the boat for 4 hours after he bought the boat and all went fine. A sensor alarm put the boat on idle mode as it is supposed to do. We spent at least 2 hours on the phone with him trying to resolve the problem. We told him if he brings the boat to us we would work on it. He chooses to buy the plug in computer to diagnose the problem himself. He wanted us to pay for the computer. We refused. After he reset the engine, boat ran as it was supposed to. His next outing the fuel pump stopped working properly. He wanted us to send him the cost of the pump. Again he refused to bring us the boat. We refused. We did make a mistake and were supposed to put in 2 new batteries in the boat. We only put one in. We agreed with Fast Willy about the mistake and told him we would pay for a battery if he put it in. The $125 check was slow to get to him but it was sent sometime around Sept 12th. The boat was in fantastic shape, however, we cannot predict when thing are going to break. We make every effort possible to make sure everything is working when a boat leave our shop. We encourage every buyer to sea trial, and have a survey or a mechanic look at all boats. We have never prevented someone from having an expert go over our boats from bow to stern. We are sorry Fast Willy did not have the best experience, but we tried to help as much as possible. In this case I think his expertise got in the way of the process. He of all people should know used boats are not new. Sometimes they break.
Castle Marine Sales Management

Originally Posted by tinman565

I made the call...and talked to a guy named Jay. He said alot of the story was left out. His response is above....and apparently below also...lol.

Originally Posted by Fast Willy

...Plus they didn't even have the adapter for a volvo penta scanner anyway. So thats why we bought a scanner. If anything I think you forgot to mention you guys didn't the right connector for the scanner to even diagnos the boats computer. That came from your service managers mouth....

Originally Posted by dbkski

Remember what I quoted before:

Our dedications to quality and customer satisfaction are our main objectives. Our 35 Years of experience assure you of receiving quality work and specialized attention. No job is too small.

I would think that maybe in those 35 years in business the service
manager or owner would have thought to buy the proper adapter
for the scan tool?

I don't know! Maybe it's just me!

Castle Marine Outlet dropped the ball. Period.

Originally Posted by fireboatpilot

This is rediculous, he bought an 8 year old boat from a dealer that either brokered it or took it in on trade. All this for a couple sensors and a fuel pump? I'm not hearing some major fraud because the rebuilt engine failed. I'm sure the sensors wern't replaced when the engine was overhauled and how many hours did the fuel pump have on it? What was the deal on the boat? As is is as is, period. Things break! How long was the boat sitting without running? And the example with the cat converter going bad, it was a new part with a factory warrenty that I bet he put a claim into the cat co for reimbursment, that makes him a saint? Sure I woould be a little pissed that the pump went bad so soon but man your lucky it happened so soon and close to the dock. And I repeat, 8 YEAR OLD BOAT! Get over it and move on. This should never have been posted.