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Offshoreonly.com (https://www.offshoreonly.com/forums/)
-   Cigarette (https://www.offshoreonly.com/forums/cigarette-32/)
-   -   CRT Steps up to the Plate (https://www.offshoreonly.com/forums/cigarette/106156-crt-steps-up-plate.html)

vandy021 06-23-2005 04:02 PM
Re: CRT Steps up to the Plate
 
Originally Posted by Stalkin
Vandy, I'm glad they've stepped up to help you. But, what needs to be pointed out here, is that you have a Brand New boat. This is also not the first new boat you and your crew have bought from Cigaratte in recent times. Your relationship and check book is still important to Cigarette. (The new hasn't wore off yet.) From what I have seen on here, most of the calls and emails that WERE NOT returned are from owners of older/used boats. (And those are the ones that sometimes need the most help.) I know personnally, that I have called 3 times on different occasions and left messages for Bud regarding paint codes and other infofor my boat. (None of which were returned.)

Again, I'm glad they stepped up and I hope it's a sign of better support from Cigarette. :D
It took a lot of badgering last year to get our first boat worked on.. It got done, but with a lot of complaining and moaning about things. None-the-less it was done. This one, was different. It was Mercs prob and Skip stepped in. I think it's b/c of the first problem wtih the 1075's in the field. Or the first documented case to Merc.?? I don't know. I have seen a change though in attitude recently?? My father who was irate after the first purchase and said he would never do this again, did. Could just be me though. I do though how that this is a better sign from Cigarette to all though. We are a small community of boaters. They aren't just a run of the mill powerboat.

vandy021 06-23-2005 04:05 PM
Re: CRT Steps up to the Plate
 
Originally Posted by Tim G.
Skip, Neil and Bud are working hard to improve the company, every day... The guys work WFO all day long. It's not only about the checkbook..It's about building the finest product you can, and having smiling customers..

Amen to that


PS, GOOD LUCK WITH THE NEW JOB!! BEST OF LUCK! They are all great ppl. there.

Stalkin 06-23-2005 04:18 PM
Re: CRT Steps up to the Plate
 
Originally Posted by vandy021
It took a lot of badgering last year to get our first boat worked on.. It got done, but with a lot of complaining and moaning about things. None-the-less it was done. This one, was different. It was Mercs prob and Skip stepped in. I think it's b/c of the first problem wtih the 1075's in the field. Or the first documented case to Merc.?? I don't know. I have seen a change though in attitude recently?? My father who was irate after the first purchase and said he would never do this again, did. Could just be me though. I do though how that this is a better sign from Cigarette to all though. We are a small community of boaters. They aren't just a run of the mill powerboat.
I definitely love and believe in the product. If I judged my decision to buy my second Cigarette based on their service/support it wouldn't have happened. I, like many others here, have my fingers crossed that this is a sign of better things to come. They have proven time and time again that the product is second to none, but it's time to prove the service after the sale is too. :drink:

vandy021 06-23-2005 05:44 PM
Re: CRT Steps up to the Plate
 
I agree. I remember a few years back and the uncertainty of Cigarette. Skip did a great job a reviving a legend!!

Stalkin 06-23-2005 05:54 PM
Re: CRT Steps up to the Plate
 
Originally Posted by vandy021
I agree. I remember a few years back and the uncertainty of Cigarette. Skip did a great job a reviving a legend!!
He definitely did that. Once Tim gets in there, he'll help get it straightened out and give us some insight on what's happening over there.

Good Luck Tim.

BLee 06-23-2005 06:24 PM
Re: CRT Steps up to the Plate
 
Originally Posted by Tim G.
Funny you should say that... :D
I start working for them in mid July... :eek:
I'll let you all know how things shake out... and you'll have a connection on the inside. :drink:
I thought of you actually as I typed that. Neill and I have been friends for quite awhile, Bud has been giving me rides since I was 15, and Skip and I have had many laughs over cocktails. With that combined with Phil's stellar operation I haven't ever had any problems getting stuff done.

It would be nice to have someone there for people who don't get to be around the gang. Good luck with everything. :cool:

Stalkin 06-23-2005 07:09 PM
Re: CRT Steps up to the Plate
 
Originally Posted by TwinStepGun
I thought of you actually as I typed that. Neill and I have been friends for quite awhile, Bud has been giving me rides since I was 15, and Skip and I have had many laughs over cocktails. With that combined with Phil's stellar operation I haven't ever had any problems getting stuff done.

It would be nice to have someone there for people who don't get to be around the gang. Good luck with everything. :cool:
TSG, you hit it on the head. There are people like yourself, OSG, and a few others on here that know people at Cigarette on a first name basis and they know you when you call. But those of us that don't get that opportunity but need to call there for something every now and then are the ones that generally have problems getting answers or getting things done. :cool:

H20 Toie 06-23-2005 07:18 PM
Re: CRT Steps up to the Plate
 
Originally Posted by ONESICKGLADIATOR
h20 Stop your crying about your remote :D You asked me to call CRT for you.
Did you get it & how is it working


Rick OSG
I ended up just getting the remote itself from the company that makes them for $65 as apposed to the kit from CRT that was $600 and it works great it opens both the engine hatch and cabin door.

ONESICKGLADIATOR 06-23-2005 08:30 PM
Re: CRT Steps up to the Plate
 
Originally Posted by h20 toie
I ended up just getting the remote itself from the company that makes them for $65 as apposed to the kit from CRT that was $600 and it works great it opens both the engine hatch and cabin door.
That great to hear glad it worked out for you.

Rick OSG

vandy021 06-23-2005 10:40 PM
Re: CRT Steps up to the Plate
 
Tim G. Hopefully I meet you down there sometime in person when I am in the area. When we are down we go see Skip and Neil.. I think it's awesome about TSG knowing the guys for so long. I have only known them for a few years and feel like I have known them for ages. I wish you the best! Good luck you are with a great company.


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