Cigarette Customer Support...does It Exist ?
01-31-2007 | 06:58 PM
#41
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Joined: Apr 2003
Posts: 1,530
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From: Lake George N.Y.
Re: Cigarette Customer Support...does It Exist ?
[QUOTE=thisistank;2011435]In my opinion (not just refering to Cigarette) I think customer service and public relations is the back bone of any company that deals with sales.
It is the person calling to "kick tires" or has a stupid question that most likely will be there in the future to buy your product.
It is the person that has already bought the product that is going to get asked by others, how's that boat, car, gun, t.v., motorcycle, etc. is. And it's that owner that is going to say, it's great, but the company SUCKS!!
Word of mouth is a HUUUUGE part of any sales oriented business. Look at how much you'll hear on OSO when 1 person has a bad experience with a boat manufacturer, dealer, company owner, etc. Then you'll get two pages of people chiming in agreeing and bashing. In one way or another, that hurts the bottom line. If just ONE person doesn't buy a boat, part, accessory or even a T-shirt, that's half a million, tens of thousands, hundreds, or a few dollars that is not going into that business.
You treat someone well over the stupidest thing, you'll be paid back 100 times over 90% of the time. Look how many people come on here and praise Phil or Fiorre or Fred (Trick) and it's usually over that fact they took a phone call, helped when they didn't need to, answered a question or treated someone the way that they themselves would want to be treated.
yes, I understand there is a pecking order to importance of the question/inquiry/contact but all those questions, no matter how big or small, should be handled in some sort of timely manner.
Cigarette has marilyn to do PR work and she does a good job at what she does, dealing with press and so on. What I would do if I were Skip is hire one or two people that their sole purpose is to do "hands on PR". Answer the e-mails and phone calls, get back to people in a timely manner, go to the poker runs and give out a few shirts and hats while shaking hands and kissing babies, be the company that people compare all the others too, not just for the quality boat built but fror the professionalism and kidness that is displayed.
Do this, and the return will be 100x's fold of the effort that is put out.[/QUOTE
Well said......When your product is a 1/2 mil and
up,you should be the gold standard for customer
service. Sad, that Cig would treat their customers
or potential customers worse than the average
punk kid working at Walmart would treat you.
By the way, I'm a fountain owner and I can't say
they are much better in Customer service. They
do return calls,but don't get much accomplished.
It is the person calling to "kick tires" or has a stupid question that most likely will be there in the future to buy your product.
It is the person that has already bought the product that is going to get asked by others, how's that boat, car, gun, t.v., motorcycle, etc. is. And it's that owner that is going to say, it's great, but the company SUCKS!!
Word of mouth is a HUUUUGE part of any sales oriented business. Look at how much you'll hear on OSO when 1 person has a bad experience with a boat manufacturer, dealer, company owner, etc. Then you'll get two pages of people chiming in agreeing and bashing. In one way or another, that hurts the bottom line. If just ONE person doesn't buy a boat, part, accessory or even a T-shirt, that's half a million, tens of thousands, hundreds, or a few dollars that is not going into that business.
You treat someone well over the stupidest thing, you'll be paid back 100 times over 90% of the time. Look how many people come on here and praise Phil or Fiorre or Fred (Trick) and it's usually over that fact they took a phone call, helped when they didn't need to, answered a question or treated someone the way that they themselves would want to be treated.
yes, I understand there is a pecking order to importance of the question/inquiry/contact but all those questions, no matter how big or small, should be handled in some sort of timely manner.
Cigarette has marilyn to do PR work and she does a good job at what she does, dealing with press and so on. What I would do if I were Skip is hire one or two people that their sole purpose is to do "hands on PR". Answer the e-mails and phone calls, get back to people in a timely manner, go to the poker runs and give out a few shirts and hats while shaking hands and kissing babies, be the company that people compare all the others too, not just for the quality boat built but fror the professionalism and kidness that is displayed.
Do this, and the return will be 100x's fold of the effort that is put out.[/QUOTE
Well said......When your product is a 1/2 mil and
up,you should be the gold standard for customer
service. Sad, that Cig would treat their customers
or potential customers worse than the average
punk kid working at Walmart would treat you.
By the way, I'm a fountain owner and I can't say
they are much better in Customer service. They
do return calls,but don't get much accomplished.
Last edited by epeek; 01-31-2007 at 07:08 PM.
01-31-2007 | 08:51 PM
#42
Registered
Joined: Jun 2005
Posts: 428
Likes: 5
Re: Cigarette Customer Support...does It Exist ?
If you are buying an 07 boat they'll help you, untill you take delivery then you're on your own. I have two friends that bought new 05 Top Guns and they got absolutely no support from Cig after the sale, pathetic.
01-31-2007 | 10:33 PM
#43
Thread Starter
Registered
Joined: Jun 2004
Posts: 8,217
Likes: 573
From: St-Hyacinthe, quebec, canada
Re: Cigarette Customer Support...does It Exist ?
enough said. I wanted in no way to speak negative about Cigarette. I just wanted to know if I was not lucky and was the only one not lucky.I got my answer I wanted anyway
Let's get a new tread started with more positive in it. I'm more of a positive guy instead of a negative, and we won't change the past anyway.
Let's get a new tread started with more positive in it. I'm more of a positive guy instead of a negative, and we won't change the past anyway.
01-31-2007 | 11:09 PM
#44
Platinum Member
Joined: Jul 2005
Posts: 1,148
Likes: 17
From: Houston, TX
Re: Cigarette Customer Support...does It Exist ?
Mike and OL does the best Customer Service/ Support but you pay thru the nose for it..
01-31-2007 | 11:53 PM
#45
Registered
Joined: Aug 2001
Posts: 14,569
Likes: 4,535
From: Channel Islands, So. Cal.
Re: Cigarette Customer Support...does It Exist ?
enough said. I wanted in no way to speak negative about Cigarette. I just wanted to know if I was not lucky and was the only one not lucky.I got my answer I wanted anyway
Let's get a new tread started with more positive in it. I'm more of a positive guy instead of a negative, and we won't change the past anyway.
Let's get a new tread started with more positive in it. I'm more of a positive guy instead of a negative, and we won't change the past anyway.
I just talked to Phil tonight. I told him about this thread and that you'd be calling him.
Basically, if you're going to buy a cig, buy it from Phil. No better treatment in the industry.
02-01-2007 | 07:29 AM
#46
Platinum Member
Joined: Oct 2000
Posts: 543
Likes: 0
From: Cincinnati, Ohio USA
Re: Cigarette Customer Support...does It Exist ?
That is true. Phil is the man...he actually makes owning a performance boat pleasurable.
He has a true passion for the sport and the integrity you look for in dealing with any individual.
He has a true passion for the sport and the integrity you look for in dealing with any individual.
02-01-2007 | 08:16 AM
#47
Registered
Joined: Jan 2001
Posts: 5,199
Likes: 5
From: FLORIDUH
Re: Cigarette Customer Support...does It Exist ?
[QUOTE=epeek;2011581]
Hey Dummy, Stay up with he times. Marilyn left to go work for Outerlimits. 2 weeks until Miami !!
In my opinion (not just refering to Cigarette) I think customer service and public relations is the back bone of any company that deals with sales.
It is the person calling to "kick tires" or has a stupid question that most likely will be there in the future to buy your product.
It is the person that has already bought the product that is going to get asked by others, how's that boat, car, gun, t.v., motorcycle, etc. is. And it's that owner that is going to say, it's great, but the company SUCKS!!
Word of mouth is a HUUUUGE part of any sales oriented business. Look at how much you'll hear on OSO when 1 person has a bad experience with a boat manufacturer, dealer, company owner, etc. Then you'll get two pages of people chiming in agreeing and bashing. In one way or another, that hurts the bottom line. If just ONE person doesn't buy a boat, part, accessory or even a T-shirt, that's half a million, tens of thousands, hundreds, or a few dollars that is not going into that business.
You treat someone well over the stupidest thing, you'll be paid back 100 times over 90% of the time. Look how many people come on here and praise Phil or Fiorre or Fred (Trick) and it's usually over that fact they took a phone call, helped when they didn't need to, answered a question or treated someone the way that they themselves would want to be treated.
yes, I understand there is a pecking order to importance of the question/inquiry/contact but all those questions, no matter how big or small, should be handled in some sort of timely manner.
Cigarette has marilyn to do PR work and she does a good job at what she does, dealing with press and so on. What I would do if I were Skip is hire one or two people that their sole purpose is to do "hands on PR". Answer the e-mails and phone calls, get back to people in a timely manner, go to the poker runs and give out a few shirts and hats while shaking hands and kissing babies, be the company that people compare all the others too, not just for the quality boat built but fror the professionalism and kidness that is displayed.
Do this, and the return will be 100x's fold of the effort that is put out.[/QUOTE
Well said......When your product is a 1/2 mil and
up,you should be the gold standard for customer
service. Sad, that Cig would treat their customers
or potential customers worse than the average
punk kid working at Walmart would treat you.
By the way, I'm a fountain owner and I can't say
they are much better in Customer service. They
do return calls,but don't get much accomplished.
It is the person calling to "kick tires" or has a stupid question that most likely will be there in the future to buy your product.
It is the person that has already bought the product that is going to get asked by others, how's that boat, car, gun, t.v., motorcycle, etc. is. And it's that owner that is going to say, it's great, but the company SUCKS!!
Word of mouth is a HUUUUGE part of any sales oriented business. Look at how much you'll hear on OSO when 1 person has a bad experience with a boat manufacturer, dealer, company owner, etc. Then you'll get two pages of people chiming in agreeing and bashing. In one way or another, that hurts the bottom line. If just ONE person doesn't buy a boat, part, accessory or even a T-shirt, that's half a million, tens of thousands, hundreds, or a few dollars that is not going into that business.
You treat someone well over the stupidest thing, you'll be paid back 100 times over 90% of the time. Look how many people come on here and praise Phil or Fiorre or Fred (Trick) and it's usually over that fact they took a phone call, helped when they didn't need to, answered a question or treated someone the way that they themselves would want to be treated.
yes, I understand there is a pecking order to importance of the question/inquiry/contact but all those questions, no matter how big or small, should be handled in some sort of timely manner.
Cigarette has marilyn to do PR work and she does a good job at what she does, dealing with press and so on. What I would do if I were Skip is hire one or two people that their sole purpose is to do "hands on PR". Answer the e-mails and phone calls, get back to people in a timely manner, go to the poker runs and give out a few shirts and hats while shaking hands and kissing babies, be the company that people compare all the others too, not just for the quality boat built but fror the professionalism and kidness that is displayed.
Do this, and the return will be 100x's fold of the effort that is put out.[/QUOTE
Well said......When your product is a 1/2 mil and
up,you should be the gold standard for customer
service. Sad, that Cig would treat their customers
or potential customers worse than the average
punk kid working at Walmart would treat you.
By the way, I'm a fountain owner and I can't say
they are much better in Customer service. They
do return calls,but don't get much accomplished.
02-01-2007 | 08:25 AM
#48
Registered
Joined: Jan 2001
Posts: 5,199
Likes: 5
From: FLORIDUH
Re: Cigarette Customer Support...does It Exist ?
While we are on the subject of customer service.
Has anyone other Cigarette owner noticed that we are on our own when we attend the bigger poker runs across the country ??
Nortech, Outerlimits and even Fountain have had support trailers there at these events with parts, service, and mechanics to help you out with problems with your boat. We as Cigarette owners should lobby Skip and have him start up a program simaliar to these other manufacturers. The guys at the Outerlimits trailer have bailed me out on two different occurances now and that wont ever be forgotten. They came to my aid regardless of the brand of boat I had and bailed me out of a pretty big jam both times. It was one of the only times that I wasnt really proud to own a Cig. No Cig reps were to be found anywhere. Not bashing them at all, I just think they need to get with the program
Anyone else have any comments on this one ??
Has anyone other Cigarette owner noticed that we are on our own when we attend the bigger poker runs across the country ??
Nortech, Outerlimits and even Fountain have had support trailers there at these events with parts, service, and mechanics to help you out with problems with your boat. We as Cigarette owners should lobby Skip and have him start up a program simaliar to these other manufacturers. The guys at the Outerlimits trailer have bailed me out on two different occurances now and that wont ever be forgotten. They came to my aid regardless of the brand of boat I had and bailed me out of a pretty big jam both times. It was one of the only times that I wasnt really proud to own a Cig. No Cig reps were to be found anywhere. Not bashing them at all, I just think they need to get with the program
Anyone else have any comments on this one ??
02-01-2007 | 09:59 AM
#49
Emerald Coast of Florida
Joined: May 2004
Posts: 623
Likes: 0
From: Navarre FL
Re: Cigarette Customer Support...does It Exist ?
We were down at the factory in August, we spoke to several people about getting any info on out boat. They took the hull # and said they would do some research on it and get back with us in a couple of months... 6 months later nothing. We were told all the old and pre move info is stacked in boxes in the back warehouse in no order and takes days to go thru.
Anybody hear of a scanner and electronic media storage...
Anybody hear of a scanner and electronic media storage...
02-01-2007 | 10:31 AM
#50
Registered
Joined: May 2001
Posts: 1,965
Likes: 21
From: IL / LOTO
Re: Cigarette Customer Support...does It Exist ?
Unlike some of you, I've actually had good experiences w/ the factory. They have always answered any question I've ever had no matter how big or small. I called down to ask questions about my F2 T/S and they were happy to return my call the same day. When I bought my Gladiator, it was stored at Cigarette. Tim and Bud took time out of their day to go with me on the sea-trial, something they didn't have to do. They even helped load the boat on a different trailer, winterize it for me and make sure it was ready for the trip back to IL. I was so thankful for their efforts, afterall, I wasn't buying a brand new, high dollar boat. They are okay in my book.
Chad
Chad
