Re: Thanks again to Formula
 

Some of you may remember........ two years ago I had some issues and needed technical help. Discussed my problems with Steve from Formula. He was great. Settled my problems and all the while treated me just like I'd bought a new boat (mine is an '89).

I wrote an email back to Formula, addressed to Customer Relations Department thanking Steve for his support and professionalism. Formula asked me if they could publish it in their news letter. I said sure and they did with a pic of my boat.

I can't imagine too many other companies offering support like Formula does. One key element of Formula's terrific support is that the company is still family owned. That is in my opinion the single biggest factor.

I can't swing a brand new boat right now, but if I could, it would be a Formula............................ PERIOD! :cool:

Hmmmmmmm, that would be my fourth Formula. What would I call it.................... Four-mula???????????????
Naw, "ThirdBird" is about as far as I should go with that moniker methodology.

Re: Thanks again to Formula
 

If the Active Thunder factory was 20 minutes from my house, Pat (owner) would have shot me by now. That's pretty cool they took care of you directly like that.

Re: Thanks again to Formula
 

:eek: :eek:

Re: Thanks again to Formula
 

What,,,,,, need a definition there Watertown Boy?? :p :p

Re: Thanks again to Formula
 

thought I'd fallen into a Deadwood episode for a minute there Al... :D

Re: Thanks again to Formula
 

Chuck Miller - East Coast service rep. Young guy , and very new to the company, but he understands their philosophy. I met him at a Formula Owner's Rendezvous last summer - great guy, but none of the owners would give him any rest. Until we filled him up with wine..... :drink:

Re: Thanks again to Formula
 

Forwarded this to Chuck....apparently he's a lurker here, he said he already saw it.
Thanks Chuck!!!!

Re: Thanks again to Formula
 

Chuck Miller is top notch and represents the formula family well, Has helped me out on a couple of issues and is very prompt with his responses, They take customer service to where it should be and stand behind there product, Formula is in a class by itself when it comes to build and service from the factory and its dealers!!!!

Re: Thanks again to Formula
 

Key here being 1989 ....mine too ...they ALWAYS call back ...ALWAYS in short order ....and have always got me the info I need ........

Robert Nelems is kinda out of the same mold ... spent alot of time to chase down a 25.00 rubber Gasket .....

Re: Thanks again to Formula
 

Wow it must be different if you actually own a Formula.
I had called Chuck, Darryl and Steve (each more than once) at Formula to answer a few questions about a 353 I was looking at that had a paint problem on the deck. Recieved one voicemail back which I promptly returned only to get sent back to voicemail on my return call. :rolleyes: :rolleyes: