Thanks again to Formula
05-01-2005 | 08:22 AM
#11
Registered
Joined: Aug 2002
Posts: 2,896
Likes: 3
From: Eastern Lake Ontario
Re: Thanks again to Formula
Some of you may remember........ two years ago I had some issues and needed technical help. Discussed my problems with Steve from Formula. He was great. Settled my problems and all the while treated me just like I'd bought a new boat (mine is an '89).
I wrote an email back to Formula, addressed to Customer Relations Department thanking Steve for his support and professionalism. Formula asked me if they could publish it in their news letter. I said sure and they did with a pic of my boat.
I can't imagine too many other companies offering support like Formula does. One key element of Formula's terrific support is that the company is still family owned. That is in my opinion the single biggest factor.
I can't swing a brand new boat right now, but if I could, it would be a Formula............................ PERIOD!
Hmmmmmmm, that would be my fourth Formula. What would I call it.................... Four-mula???????????????
Naw, "ThirdBird" is about as far as I should go with that moniker methodology.
I wrote an email back to Formula, addressed to Customer Relations Department thanking Steve for his support and professionalism. Formula asked me if they could publish it in their news letter. I said sure and they did with a pic of my boat.
I can't imagine too many other companies offering support like Formula does. One key element of Formula's terrific support is that the company is still family owned. That is in my opinion the single biggest factor.
I can't swing a brand new boat right now, but if I could, it would be a Formula............................ PERIOD!
Hmmmmmmm, that would be my fourth Formula. What would I call it.................... Four-mula???????????????
Naw, "ThirdBird" is about as far as I should go with that moniker methodology.
Last edited by ThirdBird; 05-01-2005 at 08:27 AM.
05-02-2005 | 09:32 AM
#16
Diamond Member #001
Joined: Oct 2000
Posts: 4,808
Likes: 5
From: Coastal North Carolina
Re: Thanks again to Formula
Originally Posted by t500hps
I have had some dealings with Chuck in ??? (customer service?) on my 98 312. I told him he was making it real hard for me to ever consider buying another brand of boat! They raise customer service to a new level.
__________________
Retired! Boating full-time now.
Retired! Boating full-time now.
05-02-2005 | 08:54 PM
#18
Platinum Member
Joined: Feb 2002
Posts: 239
Likes: 0
From: Maine
Re: Thanks again to Formula
Chuck Miller is top notch and represents the formula family well, Has helped me out on a couple of issues and is very prompt with his responses, They take customer service to where it should be and stand behind there product, Formula is in a class by itself when it comes to build and service from the factory and its dealers!!!!
05-02-2005 | 09:47 PM
#19
Registered
Joined: Feb 2004
Posts: 4,909
Likes: 9
From: Northeast,Fla
Re: Thanks again to Formula
Originally Posted by CMG
Same experience with Chuck and my 1989, nice being treated like it were new.
Robert Nelems is kinda out of the same mold ... spent alot of time to chase down a 25.00 rubber Gasket .....
05-02-2005 | 10:30 PM
#20
Registered
Joined: Jul 2002
Posts: 618
Likes: 0
From: LOTO / KC
Re: Thanks again to Formula
Wow it must be different if you actually own a Formula.
I had called Chuck, Darryl and Steve (each more than once) at Formula to answer a few questions about a 353 I was looking at that had a paint problem on the deck. Recieved one voicemail back which I promptly returned only to get sent back to voicemail on my return call.
I had called Chuck, Darryl and Steve (each more than once) at Formula to answer a few questions about a 353 I was looking at that had a paint problem on the deck. Recieved one voicemail back which I promptly returned only to get sent back to voicemail on my return call.
