The dealer needs to step up. They can help with both Formula,Merc and Marine Innovations(MI). M. I. can be jerks to deal with but i have always been able in the end to take care of our customers. With persistency and knowledge from your dealer they will have a change of heart.The bad news for the dealer is they (MI) don't pay retail for parts. This does discourage some dealers from cotinuing to persue the claim.
They don't respond well at all to the lawyer deal. Once the lawyer word has been tossed or threatened you will be done until court time.

That's right on the money. I worked for a marine serivce shop in So Cal for a few years and we dealt with Marine Innovations pretty often and we always got them to cover the problem we just had to fight for the customer. The only big downside to their coverage is that they will only cover somehting once so if the same part fails again down the road you have to pay for it the second time.

Recovering, That would probably have worked, But the dealer that i took the boat to is not the one i bought the boat from, They were the closest factory dealer so they were not as accomadating to really go to bat for me, All there interest was to have the local machine rebuild the motor to which i know they got a cut on, But it was my expense and $8,000.00 for a rebuild is not what i would consider a real bargain.

And there is no guarantee it won't happen again!! Jeff

8 grand for a rebuild, are they plating it with gold? They are high, as in on drugs. Like I said before, you can get a brand new 502 long block for between 5-6 grand from 800runsnew andt put your accessories on.

Jaybird, You are correct, I have been on there site (1800runsnew) and have seen there list pricing and can probably do a little better with them on it, I will go that route if i have to, but right now, I don't feel i should pay anything, Until all bases have been covered i won't let it go!!!!! Jeff

Not giving you the best service possible becuase you didn't buy the boat from them is krap, I would never do buissnes with them again. I don't understand that mentality at all, why do they care where you bought it? As far as not wanting to deal with it becuase marine inovations won't pay list on parts is also a load of krap, they should be wiling to earn you as a customer by taking care of you. That's how a good buissnes is run.

312 at some point did you tell these people you were never buying another boat, if not they should be bustin' their a$$ to earn your service business as everyone knows customer service is what keeps ya comin' back. If they had taken care of now chances are your next purchase would be from them!They are very short sighted and don't deserve your business now or the next time.
We sell Formula boats and happen to be in a tourist area where people live and buy from several different dealers, so I have the philosophy of making them want to be our customer. They may buy once somewhere else but the next time they want to purchase from us.
You may want to rethink your thread name, cause M.I. may not be fully to blame this time.

Recovering, It was the total opposite, The dealer should have been a little more accomadating, I had bought a 272 from them and i am going to be in the mkt for a 353 next year and i told them that, They have had some turnover in help recently, Most notables in sales and parts and things have changed there but I was not treatd as i would treat my customers.

I do beleive Lakeport could have presented the failure a little better to M.I. to get it covered but i spoke with M.I. myself and they were dead set on not covering it.


I think there is a lot of blame to pass on here, Merc was no better in stepping up to the plate in this case, They also did not want anything to do with it, Just sucks to have to sick an attorney on people to get things done!!! Jeff

Unfortunately I don't think you will be able to get someone to tell you why the Valve broke ..... I had a bent Valve on a 454 ...It was a Jasper motor out of warranty by about 4 months ....my shop repaired the motor and 10 minutes into the first run the same valve bent again ....we contacted Jasper and they stepped up .... sent me a new motor ...said to send the broke motor back and if the could find something wrong that they would pay the labor for the swap .. regardless they paid for the motor ...They said they could not find anything wrong with the motor ...said they suspected over reving ....which I know did not happen .. At least they stepped up with the motor ....

I had a customer send two old Criss motors to jasper several years ago. one was counter rotator they installed the wrong cam in it. took a considerable amount of time to locate the problem. i followed each step they wanted to try and finally convinced them what the problem was. i spent out of pocket several thousand dollars, sent the motor to them, they sent the motor back and would not not cover any of my expenses. i lost about 3500.00 fooling with them on this so there is NO way i would recommend jasper to anyone. they really suck at covering mistakes.