Hopefully by now you have an answer. It really irritates me when companies don't reply or maybe don't check their e mail. If they aren't going to reply don't list a e mail address!

Actually, I'm afraid I don't. But wait, there's more, unfortunately.
I was in contact via PM with one forumite in the last days (I'm not mentioning him just because I don't know if he would like me to do that, but many thanks again to him anyway).
He was kind enough to offer me to ring Gail and ask her if she has a specific mailbox, which I could have used to get in contact directly with her.
He couldn't talk to her, but left a message on her voicemail asking to call him back. Which according to him, she always did rather promptly in the past. But after some days, he got no reply.
If anyone else managed to get in contact with Gail recently (or also anyone else in customer service, for that matter), I would be interested to hear from them.

I just got off the phone with Dave from customer service....Great guy very very helpful

tony vick for warranty
robert toler for parts
gail lane for service
martin sanborne for further assistance.

all of the above are more than willing to help and are reputable and for helping solve issues concerning their product.

It seems to me that all the good people there in parts and customer service leave.

I have always had great service from Fountain, but I always use the phone. And I always seem to get the same people, they never seem to leave! They remember me even tho' its a year or more between calls.

Their prices seem reasonable for most things, they have always had what I needed, and they ship promptly.

I'm happy to report that recently I received both a reply to my original inquiry via Fountain website (by Tony Vick), and also a reply from Gail Griffin to an email I sent after finding her email address.
Both of them have been very kind and addressed my questions properly. One of these questions is actually still pending, but I am now confident that Gail is doing her best to sort that out.

Well done Fountain!

SUCKS!

I think he's referring to Fountain Customer Service (completing the title of the thread), and I have to agree.