They told me that the brochure that came with the template kit is decieving and the tan carpet looks grey but is really not. If i want a replacement i need to pay 50 percent of what i already paid to get a new one.

any ideas?

so thier print error is now your problem? did you write gray anywhere they would have read it?

when they called about the embroidery i specified that "CARPET LIGHT GREY, LOGO BLACK" but that never happened

How did you pay them? Credit card? Dispute the charge. They need to make it right.

thats bullsh!t

how much do these cost about?

cost was 240.00 spoke to them this morning and the owner said that he wants to send me some samples and they are gonna make me a new carpet.

cool!

Maybe they say the thread?