Tired of crappy service from boat shops!!!!
06-14-2008 | 03:07 PM
#31
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From: Pomona,ca
First off- its Dereberry Performance, secondly, I have owned and operated my own auto shop for 15 years and know it is easier to do ithings right than do them over. I originally delt with Matt Bedoe there. I told him that I needed two motors, he said no problem I have one(advertised in OSO classifieds at the time) and a line on a second motor. I said I wanted both motors built from the ground up blowers and everything and matched ,he said no problem 4 weeks. I didn't push for lower price, faster time or anything. I didn't even call for 3 weeks and then just to get an update. It got pushed to 5 weeks then 8 then was told one blower core is bad and did I want the motors sent out to me and I deal with it on my end. I said I wanted 2 turn key matched motors and wasn't too concerned with how much or how long, i'll pay the extra 400-500 . 11-12 weeks later they arrive at my installer. Vacuum hoses to the maps not routed the same, different IAC valve arrangement, one stalls. and like I said one burns oil... Now ,lately, I have been dealing with Leon (I guess Matt left the company), and he is as cordial as hell (must be an anywhere but So. Cal. thing) and seems to be knowledgable . But it seems that he has just trying to jerk me around and I am tired of it. So now I am going to watch oil level like a hawk (oil pressure is good and no engine noises) and deal with it in the winter, which means I have to pay to do it partially or completly over again. Mike
06-14-2008 | 05:18 PM
#32
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Joined: Jun 2004
Posts: 101
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From: Discovery Bay, CA / Phoenix, AZ
It's the old 3 point problem.
The three points are:
1. A perfectly done job.
2. A quickly done job.
3. A job done at a minimum cost.
The thing that customers can't get through their head is YOU CAN ONLY CHOOSE 2 OF THE POINTS!!!
If your get a job done perfect and quick...... You better be sitting down when you get the bill!
If you get a job done perfect and at a minimum cost...... Be expecting a long wait.
If you get a job done quick and at minimum cost......... Don't be surprised when it turns to crap first time on the water.
This is the new millennium. Everybody has email. If I had a customer's engine in my shop for 6 weeks he would have 30 emails in his inbox. At the end of every working day all of my ongoing jobs get an email with pics. Even if I didn't do anything on that job the customer gets an email explaining why. People are constantly looking for a "good deal" on OSO. They let price be the deciding factor and then whine when stuff breaks or takes forever to get done. I should start a thread on customers that don't pay their bills when the job is done. Or the ones that are whining daily that the job isn't done but are too cheap to authorize overnight shipping for the parts.
The three points are:
1. A perfectly done job.
2. A quickly done job.
3. A job done at a minimum cost.
The thing that customers can't get through their head is YOU CAN ONLY CHOOSE 2 OF THE POINTS!!!
If your get a job done perfect and quick...... You better be sitting down when you get the bill!
If you get a job done perfect and at a minimum cost...... Be expecting a long wait.
If you get a job done quick and at minimum cost......... Don't be surprised when it turns to crap first time on the water.
This is the new millennium. Everybody has email. If I had a customer's engine in my shop for 6 weeks he would have 30 emails in his inbox. At the end of every working day all of my ongoing jobs get an email with pics. Even if I didn't do anything on that job the customer gets an email explaining why. People are constantly looking for a "good deal" on OSO. They let price be the deciding factor and then whine when stuff breaks or takes forever to get done. I should start a thread on customers that don't pay their bills when the job is done. Or the ones that are whining daily that the job isn't done but are too cheap to authorize overnight shipping for the parts.
07-25-2008 | 09:47 PM
#34
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From: Pomona,ca
So here's the update on my boat engine. I took it to Havasu over the 4th and the port motor wouldnt pull over 4200 rpm. I'm pissed , don't know if it is a missfire or what. So I called Aaron over at Absolute Marine. He kindly sent over his tech to Windsor launch ramp to pull codes and give it a once over. No codes and everything looks fine, he didn't even charge me. I ended up babying the boat around for a few days and was going to bring it home to be fixed. But I decided to just have Absolute check it out instead. Well they found out why it was losing power and using oil. When Derberry built the port motor last summer they left out the splash tray under the intake out. That explains the oil burning and the 2 fouled spark plugs that caused my misfire and loss of power. Question is, the motors only had a 90 day warranty (technically over in November even though I only have about 7 hours on them) but something like this in not a defect it is negligence. I think that Leon and Derberry should absorb some the repair cost? I'll respond back tomorrow after I call him with an update. Mike
07-25-2008 | 10:20 PM
#35
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Joined: Jul 2003
Posts: 323
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From: Cumming GA
I think they should help ya out on that one too, but Ive learned that when I make a mistake,... I pay. Ive also learned that if im dealing with you, and you make a mistake... I pay. The joys of owning a body shop and car lot, and powerboating on the weekends
07-26-2008 | 05:45 AM
#37
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Joined: Feb 2008
Posts: 610
Likes: 1
From: West edge of the Pacific
Only 7 hours? Dude should cover the whole bill. But the builder still could tell you to bugger off because you sent it somewhere else without giving him the chance to make it right first. I see both sides of the argument. But it would still be good business sense for him to pick up the whole tab just to avoid bad press and make himself look like a responsible businessman. On the technical side burning oil + fouling plugs? I would pull the valve covers and eyeball the valve seals.
07-26-2008 | 06:15 AM
#38
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Joined: Feb 2006
Posts: 835
Likes: 6
From: West Michigan
So here's the update on my boat engine. I took it to Havasu over the 4th and the port motor wouldnt pull over 4200 rpm. I'm pissed , don't know if it is a missfire or what. So I called Aaron over at Absolute Marine. He kindly sent over his tech to Windsor launch ramp to pull codes and give it a once over. No codes and everything looks fine, he didn't even charge me. I ended up babying the boat around for a few days and was going to bring it home to be fixed. But I decided to just have Absolute check it out instead. Well they found out why it was losing power and using oil. When Derberry built the port motor last summer they left out the splash tray under the intake out. That explains the oil burning and the 2 fouled spark plugs that caused my misfire and loss of power. Question is, the motors only had a 90 day warranty (technically over in November even though I only have about 7 hours on them) but something like this in not a defect it is negligence. I think that Leon and Derberry should absorb some the repair cost? I'll respond back tomorrow after I call him with an update. Mike
07-26-2008 | 08:01 AM
#39
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Joined: Jul 2004
Posts: 433
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From: Angola NY
Not sure splash tray under intake would cause it to burn oil, unless the tray somehow seals the intake ports. Never seen that. It seems that if these jokers can string you along long enough, you finally get tired of it and just eat it yourself. Went threw the same thing with an interior shop last year.
Last edited by tbanzer; 07-26-2008 at 08:03 AM. Reason: add word
07-26-2008 | 05:18 PM
#40
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From: Pomona,ca
Not sure splash tray under intake would cause it to burn oil, unless the tray somehow seals the intake ports. Never seen that. It seems that if these jokers can string you along long enough, you finally get tired of it and just eat it yourself. Went threw the same thing with an interior shop last year.
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