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FORD TRUCK Recal on Trailer Hitch!!!

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Old 05-01-2002, 02:22 PM
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Old 05-01-2002, 02:26 PM
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Quote:
Originally posted by East Coast B
This is my first FORD I ever bought(2002 PSD) and they haven't been impressing me yet with quality.
My thoughts also on the last Ford I owned, the ABS computer kept self-destructing, first two were covered under warranty I had to fight like H#@$ to get the third one replaced and I ate the $650.00 cost for the fourth one. I would have fought the last one, since there was obviously a problem with this system, but the dam thing blew up the day before I traded it. I was just glad to get rid of the thing.
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Old 05-01-2002, 03:42 PM
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Here is my email and reply from Ford......

Dear Brian,

Thank you for your message of 05/1/02 regarding your 2002 Ford F-350.
We appreciate the time you have taken to write us concerning the towing
capabilities of the vehicle.

Congratulations on the purchase of your new vehicle. We are pleased to
welcome you to the Ford family and regret the circumstances which have
prompted you to contact us. Please accept our apology for any
frustration or inconvenience you may have experienced as a result of
this issue.

When calculating trailer towing capacity, several variables must be
considered: the Base Curb Weight of your vehicle, the weight of all
occupants, and the weight of all the cargo you wish to carry in your
vehicle. The sum of these three weights equals your Gross Vehicle
Weight (GVW).

Due to the many possible vehicle configurations and options, we are not
able to accurately provide a base curb weight for your vehicle. We
suggest that you visit a local truck scale to get an accurate base curb
weight.

Once you have determined your GVW, you should then compare it to your
Gross Vehicle Weight Rating (GVWR), which can be found on the Safety
Compliance Label on the driver's side door post. The GVWR is the
maximum allowable weight of the fully loaded vehicle (including
passengers and cargo). The GVW must never exceed the GVWR.

According to your vehicle type and configuration <2002 Ford F-350 with a
4 speed auto transmission and a 7.3L V8 engine and a 3.73 limited slip
rear axle. The vehicle is equipped with a camper package> your Gross
Combined Weight Ratio (GCWR) is 12,300 lbs. The GCWR is the combined
maximum weight of your fully loaded truck and trailer, including
passengers and cargo in the vehicle itself.

By subtracting the GVW from the GCWR, you can determine a comfortable
maximum towing capacity. It is important to remain within this limit and
not exceed the GCWR.

All vehicle information in this e-mail refers to the features and
options of your vehicle, as ordered from the factory on your vehicle.
The features and options of your vehicle may vary slightly due to plant
variations or the addition of after-market items.

We have also requested that an RV and Trailer Towing Guide be sent to
your mailing address. You should receive it in approximately two weeks.
Please refer to it for more information about towing with your vehicle.

We hope that the information provided assists you with your inquiry.

We value you as our customer and would like to wish you continued
success with your vehicle.

At Ford Motor Company, we consider the satisfaction of our customers as
one of our most important objectives. If you have any other inquiries
or concerns, please feel free to contact us and we will be happy to
address them.

Thank you for contacting Ford Motor Company.

Sincerely,
Kathy
Ford Motor Company
Customer Relationship Center

Original Message Follows:
------------------------
Title: Mr.
First Name: Brian
Last Name:
Address:
City: Northampton
State: pa
ZIP: 18067
EMail Address: [email protected]
Vehicle Owner: Yes
Telephone Number: 610-
Model Year: 2002
Brand: Ford
Model: F-350
VIN Number: 1FTSX31F82EC09212
Mileage: 450
Category of Query/Concern: New Vehicle Information
Site Escalating From: Ford
Description of Issue/Concern: I recently purchased an F350 diesel after
selling my 1999 GMC Yukon, in anticipation of buying a 35' boat. I
ordered it with just about everything, I wanted to make sure I didn't
have to buy another tow vehicle. However, as I learn more about my
truck, I've learned that what is labeled as a V5 hitch, in reality is a
Class 3. I wasted my money in ordering the trailer package! Now, I have
to rip off a perfectly good hitch and replace it with a TRUE class 5
hitch so that I will be equipped to pull a 35' boat. Why does Ford put a
Class 3 hitch on a PowerStroke Diesel truck? And why is it incorrectly
labeled with a V-5 representing a Class 5 hitch??? This is my first
Ford, I've always been a Chevy truck person. I love the room in the
truck and the feel of the truck, but the quality of the delivered truck
was poor and now I find it won't hook up to the boat that I intended the
truck for. I put out a lot of money for this truck and thought I could
just bring it home, keep it shined and off we'll go. But, scratches,
dirt in paint, incorrectly ordered parts, mislabeled parts, I'm not
having a good experience thus far.
Entire Conversation:
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Old 05-01-2002, 04:55 PM
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so they tell you what you already know but don't fix the issue. perfect politics

i too just looked at my hitch and it also is a class 3 and not a 5 like i thought. thats why i bought a PSD so i could tow. so yea thats what i ordered a big truck with a half ton hitch. what a bunch of B.S.
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Old 05-02-2002, 01:11 AM
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I am going to put in a call tomarrow and let you all know what I find out. I am pissed that they guy gave me a bumm recal number. They better make good on the fact that they guy yesterday said that it would be covered!!!!
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Old 05-02-2002, 12:03 PM
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Sorry guys I just got off the phone and I am not sure what the first guys was telling me but They said there is no trailer hitch recal!!! Piss me off. Anyhow I called up the dealer and they agreed to put on the new Class V hitch for me. SO I guess all you can do is call your dealer like I did and tell them that you were told that there was a Class V hitck on your truck. I was in fact told by the sales man that there was a Class V hitch on there.

Jon
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Old 05-02-2002, 03:48 PM
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When I bought my '01 , the receiver was not included with the tow package, this didn't make sense to me at the time, but when I asked why, I was told that F**d deleted the reciver and lowered the price of the option because many people buying heavy duty trucks wanted them for 5th wheel hitches and other types that the factory didn't offer. Anyway, Audio, dont get too upset, I got a DANA hitch rated for 12000# on the ball for $150.00
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Old 05-02-2002, 04:58 PM
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My (early) 1999 F-350 PSD extended cab...... has a class 5 on it factory installed....... I don't get it?????

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Old 05-02-2002, 05:13 PM
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t2x,

No offense but i would double check. I have been dealing with Ford for the last week, and they (ford) do not have a class V hitch. It is possible that they had it installed afterwards, but no very likely. You can order the F350 with a class iv. They do have a v-5 rating on it, which does not make it a class 5 hitch, i is just a sfety rating.
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Old 05-02-2002, 05:36 PM
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Even the sales men and the service guys did not know that Ford does not make a Class V hitch!!! What ever they are giving me a Hiddenhitch or Hideahitch? is that a good one?

Jon
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