Why would they not take care of the problem if it was their fault? That doesn't sound right.

it looks like 40oz marine carpet , there cost to replace it would be cheap. I use to sell that type of marine cpt. what was the cost if you don;t mind telling us. also was it just a solid color. 'm going to be doing high end cocpit rugs this summer,after I get one done for the saber. but this is wrong on there part it sounds. I told people to just put TOP on the template if I didn't make it myself.post a pick of the backing maybe I could cut the neck off and adjust it. or are the bolster cuts off too. need more pics.

Hope this turns them upside down. I'm buying new carpet an sure want use them. :angry-smiley-038:

I have used them before and they did great work, seems like there has to be more to this story. They have been doing it for a long time.

Yes I don't know what they are thinking there has been no type of communication I call and the say I will get someone to call you back. And today the guy said I should have marked the template better its not our problem. The color is red and it's 63 sq ft $500.00. I have used them on two other boats and have referred a few friends to them with no problems.

As of today, still no response. I was told Friday the owner is really busy and will get back to me as soon as he can. I was also told I can email him and he may get back to me sooner.

I have had Matworks make three carpets for three different boats....never had a problem or complaint... but I did clearly mark left side right side front back this side up etc... carpet was of better then average quality & fit was exact..... sorry you had problems... I would think they would at least offer you a discount & accept partial responsibility..... seems only fair?

If "up" wasn't clearly marked by "their description", they should have contacted you. NOT guessed.

That is just not right. If it wasn't 'clear' to them which side was up, then they should have contacted you for clarification prior to making the carpet.

send them a link to this thread. sounds like they already lost 3 to 4 times what they made off of you.