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Quote:

Originally Posted by blume (Post 3799206)

Aero Marine and Carmen are first class all the way. If you had a problem with them it's a good chance you were out of line.

Gotta agree with Blume here, you get more bees with honey....

i contaceted arrow marine and got their secret phone transcripts.

Ring. Ring
AM:Arrow marine, how may I help you?
Baja27: Sales, I want sales
AM:Please hold
AM:Sorry, they are busy at the moment if can give me your name and number I will have them return your call.
Baja27:No, I just want sales
AM:I am sorry they are currently busy but they will return your call shortly if you give me your name and #.
Baja27:No, I just want sales
AM:Once again, I am sorry but they’re currently busy and if you would please give me your name and # I will have them call you as soon as possible.
Baja27:NO! I want sales
AM:I will put you on hold until they are free, please wait
Baja27:NO, I want sales
AM:On hold
Baja27:Hang up
Ring. Ring
AM:Arrow marine, how may I help you?
Baja27: Sales, I want sales
AM:Sorry, they are busy at the moment if can give me your name and number I will have them return your call.
Baja27:No, what is your name so I can tell your boss
AM:Brook
Baja27:Well brook I am going to tell your boss about you
AM:I am sorry but they are busy at the moment if you leave your name and number they can call you back
Baja27:No, I want your BOSS
Please hold
Baja27:Hang up
REPEAT
REPEAT

Baja27:Go on OSO and cry like a little immature child and stick it to them because they were being difficult with me by asking my name and putting me on hold

does one actually think that when you call a company that they are asking to much information by getting your name, (you can LIE even) so that they can properly address you? now they are going to telemarket you and bug you if you give them your name? when they speak with you how are they to address you without your name, real or make belive name? “excuse me mr. ?? but how can i help you? yes mr. ?? we can make that for you, well mr. ?? it will cost this much” i guess this is spy work or some kind of undercover research that you can then post on OSO. grow up this is childish as all get out. you are difficutl and you go on the internet to bash a company that others praise. :poopoo:

Quote:

Originally Posted by Boatlesss (Post 3799747)

My thoughts exactly:ernaehrung004:

I am in the process of having new canopies built for my ZRC. Aero competed for and won my business. Carman has been a joy to deal with. Sometimes when I call the secretary says that Carman is detained and will call me back shortly. She always does. No problem.

I'm thinking that your in-ability to deal with Aero Marine is a result of your lacking social skills - not them.

Quote:

Originally Posted by fountain4play (Post 3798506)

I can see why you would be upset by a receptionist hanging up on you but if you run a manufacturing business I'm sure you get inundated on a daily basis with people wanting to speak with the boss. Most of which are people trying to sell marketing or other services which have nothing to do with buying your products at least that seems to be the norm at our company.

My secretary receives at a minimum 5 to 10 of these types of calls a day and at some point she ends the call. They almost always they try and act as my a friend or someone who just spoke with me. The first thing she asks is what the call is in regards to and always asks for a name and number, most of the time they won't and just say they will call back when I'm available.

Just my $0.02

Same thing with my office every day!! i love it when they act like they are one of your buddies and say "I just got a new cell phone and i need his cell # again for my new phone" that's the newest line of BS!! two of those calls last week..my girls just laugh and hang up!!

Quote:

Originally Posted by Pwraddr (Post 3799578)

no truer words can be spoken.

If Carmen was truly interested she would have sent him a PM with an apology and her cell phone number, not some BS about call me if you want to.

No dog in the fight, but this service is what drives companies out of business. Can't even imagine this activity.

ummmmm, no... there was no need for her to do that, she addressed it here just like he brought it on here. I dont know what was originally said, but I'm sure the truth lies in the middle.
As for pming cell phone, my cell is private and for friends and business colleagues I deem worthy of having 24/7 access to me. I have a toll free business line and two other lines for business as well as established business hours. My private time is exactly that..private.