Pier 57 Horror stories
05-22-2014 | 12:34 PM
#41
VIP Member
Joined: Jan 2011
Posts: 1,168
Likes: 44
From: Canyon Lake/ Houston, TX
Chris,
First of all, these threads are bad for a small industry and like any business owner we hate to see things like this. This is not the first time you've chimed into a thread trying to stir something up on us either Chris.
We do what we can, when we can and when it makes sense whether customers, online advertisers, poker runs, charities, etc.
I have listened to and appreciate your concerns re: the 1984 Formula 402 & Trailer you bought from us. I have also viewed the description you sent on our website which was cut and pasted from the owner Larry Fales email when we listed boat that was on consignment and you knew that when you bought boat.
I then talked to Greg Weber who has been with me for more than 10 years and I asked him if he told you the motors were done by us and his response was "no, we are not and have not ever been in engine rebuilding business, Chris you knew of the r/r work we did but you also knew Larry had the engine work done on the boat and that the boat was here for sale on brokerage and sold as is".
The boat was sold for a Mr Larry Fales by Pier 57 on consignment and not owned by us. When selling a brokerage boat, we pass on the information the seller prepares us with. As you said, "the description says we did the engines, it in fact says "Heads Were Weak So We Just Had Heads Redone" which was done by the seller Larry Fales. I know you said you did not see our entire shop but Chris you are a smart guy and do your due diligence, I am not sure how you knew everything about a motor, it's tolerances, etc plus you spent the greater part of a day here going thru the boat and somehow assumed we were an engine shop (and missed it while you were here) and yet you saw no indication of machining equipment, dyno, etc and never asked for a receipt but wanted all the detail on everything else and sent me a lot of emails asking questions but never wanted a receipt.
I apologize for any inconvenience you have had since you purchased this "30 year old boat" more than "two years ago" yet never once did you ever inform us of problems until December 1 & 2, 2013 when you notified me about motors and a few problems you had, then you contact me April 29, 2014 and inform me the motors are apparently not 420's, they are 365's. I always listen and try to view from both sides of the fence but this makes no sense. Why would a consumer not contact a dealer for almost two years on a 1984 402 Formula you bought for (correct me if I am wrong) 28K and expect there to be any type of warranty?
I am sorry you are claiming you have 365's not 420's but I do not know that for fact and when I asked Larry today he said when he bought boat years ago, it was represented to him as having 420's. Larry also said there is nothing he can or will do on this boat since he sold it for so little and it ran fine when it left and then two years later it has all these problems according to you. However after you continued to call him he even offered you 1K as goodwill but you still insist you want him or I to pay for a motor or motors.
My position, you didn't call once until "two years" after you bought boat to say you had one problem and I am not going to pay for any service bills or other to fix this 30 year old boat.
As goodwill and customer service Larry and I both offered you 1K goodwill to help offset your projects in hopes you will buy your next boat here and recommend people to Pier 57. It was an investment in you at the time as a customer. After a thread like this, there is nothing else Larry or I can do, sorry and no, "per your request", I am not going to call people to verify what kind of person you are to back me into corner to pay you more money, sorry.
Regards,
Scott Sjogren
Pier 57
First of all, these threads are bad for a small industry and like any business owner we hate to see things like this. This is not the first time you've chimed into a thread trying to stir something up on us either Chris.
We do what we can, when we can and when it makes sense whether customers, online advertisers, poker runs, charities, etc.
I have listened to and appreciate your concerns re: the 1984 Formula 402 & Trailer you bought from us. I have also viewed the description you sent on our website which was cut and pasted from the owner Larry Fales email when we listed boat that was on consignment and you knew that when you bought boat.
I then talked to Greg Weber who has been with me for more than 10 years and I asked him if he told you the motors were done by us and his response was "no, we are not and have not ever been in engine rebuilding business, Chris you knew of the r/r work we did but you also knew Larry had the engine work done on the boat and that the boat was here for sale on brokerage and sold as is".
The boat was sold for a Mr Larry Fales by Pier 57 on consignment and not owned by us. When selling a brokerage boat, we pass on the information the seller prepares us with. As you said, "the description says we did the engines, it in fact says "Heads Were Weak So We Just Had Heads Redone" which was done by the seller Larry Fales. I know you said you did not see our entire shop but Chris you are a smart guy and do your due diligence, I am not sure how you knew everything about a motor, it's tolerances, etc plus you spent the greater part of a day here going thru the boat and somehow assumed we were an engine shop (and missed it while you were here) and yet you saw no indication of machining equipment, dyno, etc and never asked for a receipt but wanted all the detail on everything else and sent me a lot of emails asking questions but never wanted a receipt.
I apologize for any inconvenience you have had since you purchased this "30 year old boat" more than "two years ago" yet never once did you ever inform us of problems until December 1 & 2, 2013 when you notified me about motors and a few problems you had, then you contact me April 29, 2014 and inform me the motors are apparently not 420's, they are 365's. I always listen and try to view from both sides of the fence but this makes no sense. Why would a consumer not contact a dealer for almost two years on a 1984 402 Formula you bought for (correct me if I am wrong) 28K and expect there to be any type of warranty?
I am sorry you are claiming you have 365's not 420's but I do not know that for fact and when I asked Larry today he said when he bought boat years ago, it was represented to him as having 420's. Larry also said there is nothing he can or will do on this boat since he sold it for so little and it ran fine when it left and then two years later it has all these problems according to you. However after you continued to call him he even offered you 1K as goodwill but you still insist you want him or I to pay for a motor or motors.
My position, you didn't call once until "two years" after you bought boat to say you had one problem and I am not going to pay for any service bills or other to fix this 30 year old boat.
As goodwill and customer service Larry and I both offered you 1K goodwill to help offset your projects in hopes you will buy your next boat here and recommend people to Pier 57. It was an investment in you at the time as a customer. After a thread like this, there is nothing else Larry or I can do, sorry and no, "per your request", I am not going to call people to verify what kind of person you are to back me into corner to pay you more money, sorry.
Regards,
Scott Sjogren
Pier 57
Very professional response from a reputable businessman.
If I win a considerable amount of monies in the near future, f**k Disneyland, I'm going to Pier57!!!
05-22-2014 | 12:40 PM
#42
Registered
Joined: Mar 2013
Posts: 1,102
Likes: 11
From: Granger, Indiana
Somebody posted in I think stupid things people ask about your boat -- does this use a lot of fuel?--
YEP every drop I put in it!
Take care and safe boating
3pointstar
05-22-2014 | 12:54 PM
#43
Registered
Joined: Aug 2011
Posts: 550
Likes: 0
From: Charlotte, NC
Well Chris you have had your hands full. Looking forward to others response. I had some similar issues that were taken care of by Shogren. I do see your side.
05-22-2014 | 12:55 PM
#45
Registered
Joined: Jun 2005
Posts: 8,410
Likes: 797
From: Central IL
I will say Pier 57's Service Center listing of services is a bit misleading. I called them last October inquiring about redoing the bottom on my boat since they list performing that type of service. I was told that they sub that work out to Captain Nabber's and I should go directly to Nabber's (now there is a bad customer service story. But I digress...). This is not unusual in business. Many companies offer services that they sub the work out to other contractors. A simple question from the OP/buyer would have quickly clarified who performed the engine work. .
05-22-2014 | 01:18 PM
#46
Registered
Joined: Jul 2003
Posts: 1,358
Likes: 31
From: Moultonborough NH
I would have taken the $1000 bucks and run.
I understand your troubles and it sounds similar to the situation I have been in with my 87 Formula, but these are old boats and I bought mine knowing it could be years of misfortune before the bugs were worked out, but the boat had essentially "good bones". I rebuilt the port motor when I bought the boat and it made it from July 4th weekend until labor day weekend when the starboard motor went lame. That is just the case with these things. I don't see how this is the brokers responsibility, especially when you bought the boat as is. Perhaps a survey would have helped? I wish you luck in your journey to get the boat back to right.
I understand your troubles and it sounds similar to the situation I have been in with my 87 Formula, but these are old boats and I bought mine knowing it could be years of misfortune before the bugs were worked out, but the boat had essentially "good bones". I rebuilt the port motor when I bought the boat and it made it from July 4th weekend until labor day weekend when the starboard motor went lame. That is just the case with these things. I don't see how this is the brokers responsibility, especially when you bought the boat as is. Perhaps a survey would have helped? I wish you luck in your journey to get the boat back to right.
05-22-2014 | 01:28 PM
#47
Charter Member
Joined: Nov 2000
Posts: 7,215
Likes: 401
From: Merritt Is. Fl. USA
I would have taken the $1000 bucks and run.
I understand your troubles and it sounds similar to the situation I have been in with my 87 Formula, but these are old boats and I bought mine knowing it could be years of misfortune before the bugs were worked out, but the boat had essentially "good bones". I rebuilt the port motor when I bought the boat and it made it from July 4th weekend until labor day weekend when the starboard motor went lame. That is just the case with these things. I don't see how this is the brokers responsibility, especially when you bought the boat as is. Perhaps a survey would have helped? I wish you luck in your journey to get the boat back to right.
I understand your troubles and it sounds similar to the situation I have been in with my 87 Formula, but these are old boats and I bought mine knowing it could be years of misfortune before the bugs were worked out, but the boat had essentially "good bones". I rebuilt the port motor when I bought the boat and it made it from July 4th weekend until labor day weekend when the starboard motor went lame. That is just the case with these things. I don't see how this is the brokers responsibility, especially when you bought the boat as is. Perhaps a survey would have helped? I wish you luck in your journey to get the boat back to right.
BTW, for what's it's worth, I have never had any dealings with Scott S. or the crew at Pier57, BUT I have heard nothing but great things about their operation....
DF
__________________
Everything is for sale @ a certain $$
Everything is for sale @ a certain $$
Last edited by Dean Ferry; 05-22-2014 at 01:31 PM.
05-22-2014 | 01:36 PM
#48
Registered
Joined: Jul 2007
Posts: 3,648
Likes: 32
From: Oneida Lake NY
They sent me a free t-shirt and it is black.....its too hot in the summer for a black t-shirt 
These guys are one of the few class acts in the industry. They have realistic prices with realistic trade values, no games. I have inquired on a few boats there and all questioned were answered fast, even in peak season. They even made a very attractive offer to buy my boat outright.
These guys are one of the few class acts in the industry. They have realistic prices with realistic trade values, no games. I have inquired on a few boats there and all questioned were answered fast, even in peak season. They even made a very attractive offer to buy my boat outright.
