Like Tree0Likes

Ot: Ford Sucks!!!!

Reply
Old 10-25-2002, 09:56 PM
  #41
Charter Member #232
Charter Member
Thread Starter
 
Audiofn's Avatar
 
Join Date: Oct 2000
Location: Carlisle, MA USA
My Boats: 1979 Formula 302, 99 Formula 353, 81 Donzi 18 2+3 with 454
Posts: 18,379
Default

Today I tried to get to another dealer but they refused to work on my truck since another dealer has worked on it!!!! I can not win!!!

Just a quick THANK YOU to all the OSO crew that has called today and offered thier help. It gives me hope. HOWEVER I have basically accepted the fact that I could have to buy a tranny on my own dime. If that is the case you better believe that I will NOT be buying a Ford Tranny to do this and I WILL NOT ever buy another Ford Truck. I will have the satisfaction of knowing the tranny will not blow after the guy I will hire is done with it. HOWEVER he charges about 4 grand to do it!!!! Life time warrantee however with out any restriction to power, torque or mods to the truck.

Jon
__________________
Put your best foot forward!
Audiofn is offline  
Reply With Quote
Old 10-25-2002, 10:55 PM
  #42
Registered
 
Join Date: Mar 2001
Location: Rhode Island
Posts: 146
Default

John,
It was good to talk to you tonight. I'll give Jaime your number and she'll call you on Monday. I hope she can help you with this. At the worst, she can put you into a '03 at a good deal and bury Ford Motor Co. with the issue.


-Marc
Sonicdriver is offline  
Reply With Quote
Old 10-25-2002, 11:00 PM
  #43
Charter Member #232
Charter Member
Thread Starter
 
Audiofn's Avatar
 
Join Date: Oct 2000
Location: Carlisle, MA USA
My Boats: 1979 Formula 302, 99 Formula 353, 81 Donzi 18 2+3 with 454
Posts: 18,379
Default

Marc thanks man. If she wants to I will drive the truck down and let them give it a try. I am not unwilling to let another dealer work on it and try a repair but I just want to see that if it does not work that there is some end to this ya know what I mean.... Thanks again for the help and call.

Jon
__________________
Put your best foot forward!
Audiofn is offline  
Reply With Quote
Old 10-26-2002, 01:31 AM
  #44
Registered
 
Bulldog's Avatar
 
Join Date: Feb 2001
Location: Abita Springs, La.
My Boats: 79 Larry Smith Scarab 'Kaama'
Posts: 511
Default

Jon-
Read up on the Lemon laws in your state. It sounds like you have an open and shut case against Ford. You will probably be asked if you want the vehicle repaired, replaced, or a refund. You don't need a lawyer.

The Louisiana BBB conducts the arbitration hearing with a volunteer and you just simply have to provide proof that the dealer(s) attempted to repair the same problem 3 times or more (your state laws may be different). Also in Louisiana the vehicle is a lemon if it spends a cumulative total of 30 days or more in the shop for any different problems. The problems must affect driveability- squeaks and rattles don't count.

Do you really want to hang on to a truck that may require 10 or 20 transmission rebuilds in it's lifetime??? And if you get it rebuilt by an independent shop, the nice folks at the dealership will report it to the warranty police.

The dealership I dealt with had the same overall attutude.

Hey, Maybe Ford can put a crashbox in it .....

Bulldog AKA Ronnie, BSEE, PE
NASA Stennis Space Center engine test facility
Bulldog is offline  
Reply With Quote
Old 10-29-2002, 08:58 AM
  #45
Charter Member #232
Charter Member
Thread Starter
 
Audiofn's Avatar
 
Join Date: Oct 2000
Location: Carlisle, MA USA
My Boats: 1979 Formula 302, 99 Formula 353, 81 Donzi 18 2+3 with 454
Posts: 18,379
Default

The latest update is that the truck is going to another dealer that has a tranny "specialist" (who was working on my truck the last 6 times . ) They will take a look and see what is up. They are going to do everything that they can to get the truck repaired for me with a new tranny but of course there are no guarantees. I said ok I will give you one more chance with this. SO on the 11th it goes in for repair.

Jon
__________________
Put your best foot forward!
Audiofn is offline  
Reply With Quote
Old 10-29-2002, 10:12 AM
  #46
VIP Member
Trade Score: (1)
 
Smitty's Avatar
 
Join Date: Apr 2001
Location: Hawthorn Woods IL
My Boats: 2000 Baja 36 Outlaw
Posts: 4,186
Default

Jon,
I have not read every post here but as a BMW service manager giving you the inside line you need to stop dealing with the dealer and call Ford's 1-800 # for customer assistance. The dealer is obviously not willing to help so get a case started with customer service at Ford. Keep the pressure on them. Don't back down. Remeber the squeaky wheel gets the grease.

Dave
__________________
Want your ECU tuned right?? Call Mark at Precision www.pmefi.com
Smitty is offline  
Reply With Quote
Old 10-29-2002, 10:44 AM
  #47
Charter Member#1545
Charter Member
 
Join Date: Mar 2001
Location: Grand Junction, Co.
My Boats: Boating,Motorcycling,Snowmobiling
Posts: 879
Default

Jon, it is really a shame you are having this problem. I don't have an answer for your dilema. I do know in our area the dealers will replace the transmissions when they run into these problems. I have many friends with the PSDs and one in particular had 3 replaced within 10000 miles(he is very abusive on equipment). Unfortunately your only recourse sounds like arbitration or possibly finding a compliant dealer. Good luck and hopefully you will find resolve.

Last edited by Neverfastenuf; 10-29-2002 at 12:07 PM.
Neverfastenuf is offline  
Reply With Quote
Old 10-29-2002, 01:00 PM
  #48
Luxy60
Guest
 
Posts: n/a
Default

Jon,
Been there with a brand new Corvette I purchased from a MA dealer in 1999. First year for the ZF 6 speed tranny and I purchased one of the first off the line. The ZF had an aluminum bell housing and the factory had not yet fully come up the learning curve on aluminum vs. cast iron and had a tendency to over torque the drain plug. Make a long story short...satisfaction was only possible through GM. As has been said previously on the thread the dealer doesn't make the ultimate descision, unless they decide to do it on their own dime, which they won't. I sent a fax to the local tech. rep, Roger Smith (then pres. of GM) and the Director of the state office of Consumer Affairs. I got a phone call at work one day from Smiths Exec. assistant who gave me a name and number to call. After that I had the dealer service manager call and ask what I had done...my tranny was gonna be airfreighted out from the warehouse the next day. I told them to keep the tranny cut me a check instead for the car and they did.

Perseverance Jon....keep pushing and you will prevail.

Tony
 
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Indy
Trucks, Trailers and Transportation
2
12-17-2007 09:33 AM
briana
Fountain
48
03-18-2007 08:28 AM
briana
Fountain
12
04-06-2006 03:33 PM
Cord
General Boating Discussion
3
09-21-2003 10:42 PM
AttitudeAdjusta
General Boating Discussion
27
01-14-2003 05:08 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 06:32 PM.


Copyright 2011 OffShoreOnly. All rights reserved.