Ot: Ford Sucks!!!!
 

Well I hope one of you guys have some help for me on this one!!! My tranny went again. Ok I think... They they told me if it went again they would put a new one in the truck. Well I call up the dealer and tell them that the tranny is showing a trouble code again and they tell me that they are going to try and fix it again. I say waite a min... You guys told me that you would replace the tranny NOT FIX IT!!!! They say sorry no we did not. I am freeking out right now I am so hot. What happend for a persons WORD!!!! I am working on three solutions and maybe some one can help me out hear.

1) Make them buy the truck back and get a Chevy
2) Make them buy the truck back and give me a good deal on a 2002-2003
3) Make them let me take the truck to a person that actually knows how to work on the transmisions and fix it properly

I mean what am I sapposed to do hear sceduall a trany rebuilt at every oil change? That is about were I have been with service on this truck!!! The truck is wonderfull other then this one thing and I have to tell ya it is a BIG thing!!! I just can not believe that this jerk off flat out lied to me about the work they would do!!!!

Jon

Isn't this like the third-fourth time with this issue? Check you lemon laws, I'd make them take it back and go for an 03. Love mine execpt that the high pressure oil pump went south at 323 miles:rolleyes:


You need to check on the laws, at the least you'd think they should replace the complete tranny!

Chris

MIne as doing the same thing. MAke sure they put a new valve body in it. I had my accumulator (sp) valve sticking. I replaced that and it has stayed together. I was rebuilding every 6 months, now I have 2 years on the trans. Perhaps they case is also warped. You could make them build a one out of entirely new parts. JUst a thought.

I have a Question. Is it an auto or stick? I have a 99 with 80,000 miles, no problems, but just bought a 2003 and am wondering if I am going to have problems.

283 Check: This is actually going to be the 7th time the truck is back in for repair of the transmision. They have reprogrammed the computer 2 times, told me that there was nothing wrong 2 times and put parts in the last two times. As per Mass Lemon Law I only have to give them 4 tries. I gave them 6 tries, and now they want more.

Steve: They have put new valve boddies in the truck twice in the last 5000 miles and it still is clogging them up. I am not sure what else they have done but it has not fixed it.

Troutly: I will get in touch with my local Ford Motor Care Regional Rep ASAP.

Roger this is a automatic not a standard.


All I am asking for is that they do what they said they would do and that was to replace my transmision if it broke again. Now they are trying to avoid doing that. I asked the guy how many times they expected me to come back with this problem before they did the "right" thing. He said he was not sure. I told him that when dealing with Big ticket items you have to help the customer out more then that. I explained to him that I have fixed customers product even out of warrantee so if he wants there are work arounds the the "issues" that he says that they have. He said to me "you probably do not deal with product that is worth $2300O.00!!!! I said you are correct because the projector that I just had overnighted that was out of warrantee and weighed 450 pounds to ship, only cost $73,000 bucks and cost me out of pocket 500 to ship and and a trip and time to drive to the airport to pick it up. I do not want to hear excuses from them just solutions to this ongoing NIGHTMARE!!!!!

Jon

Nothing better than good AMMO!
Get a copy of the lemon law or print it and bring along any sherriff or cop buddies!

You've had more than anyone's fair share of trouble with this truck...Time's up for Ford.

Jon, You Didn't Even Blame Ford In Your Thread And Your Title Says "Ford Sucks", You Should Have Said Your DEALER SUCKS.............. I Have 75,000 Miles On My Super Duty Auto 4x4 Not One Problem WithThe Tranny.......

Jeff

Contact Reg. Rep
 

Then find a different dealer, let them know that you have had many problems with this issue. then let them know your are interested in moving up and looking for a dealer that will not only take care of you know but your future business!!

Good luck!

BTW this is my second PSD and I love it!! First one was great to..

Chris

And that's why I went with...ah, never mind. Their automatics suck too. :D

hey Jon what year is your truck?
99's had dozens of tranny problems
after that they tightened up a little and now they are
pretty much problem free
when you get your way and they put a new tranny in
the truck make sure it is a Ford remanufactured trans.
this will have all the upgrades that they have made over
the years

Russ

Hey Audio, great news for you. My brother is VP of Customer Service at Ford. Give me a call and I will hook you up.

No, wait a minute - you said I was "DICKLESS." Never mind :p :D

GET FORD INVOLVED DIRECTLY ! TRUST ME ,IT WORKS !
Then have ford find another dealer that can do it right and get a NEW trans ! All automatics from everyone have there problems . Yours is crazy though ! Thats just a **** dealer plane and simple ! I would (and have) walked in screaming ! You would be surprised how that works when you are right and have something to back it up as you do ! They will do anything to shut you up when the show room is full of potential buyers !:D

Get FORD ,
Get a dealer that can do it right ,
Get a new trans !

Good luck !

I went through similar w/a 1997 F150 bought new. I would just stop running. I called the dealer and told them I would be filing a lemon law suit and they jumped at the chance to give me a new truck. I got an even trade for a new truck that had more options. Sad part was, they told me the old truck was going back to Ford but I saw it the used car lot a few days later.

Sounds like Uncletoys got you covered! ;)

Jon, how many miles on this truck???? The transmission really DOES need to be replaced with a new unit. They are trying to repair your unit, but are probably "building" the flaw back into it. The 4R100 has a huge case and in some cases will "warp" at the valve body area. The center support, when tightened down will pull the case, and in turn cause excessive clearance in the valve body area. When a new valve body was installed they more than likely replaced the valve body gaskets with thicker gaskets and this kept you on the road for a short period. Unfortunately the only recourse now is to replace this unit. A factory unit from FORD will give you good service and get you back on the road. I would strongly urge the dealer to initiate procedures that will satisfy your dilema, as I am sure they are aware of this flaw. Good luck.

Contact Ford and go to a different dealer. I lemon lawed a brand new Chevy 3500 diesel in 96. Since then I have owned two Fords without any problems at all. The current one has 97,000 mile on it. The only thing I've done is change the oil, a few air cleaners, and one battery. I normally would have traded in last year, but I've had such good luck with this one, I'm afraid to change. I think all the auto makers turn out an occasional lemon. I read the riot act to the service manager at the Chevy dealer, then called Chevy. They sent an engineer out to check on it, they still couldn't figure it out, so we came to a lemon law agreement. Be aware, you don't automatically get back every penny you paid for it. At least here in Florida.

Audio,
My wife is a customer relations manager at her family's Ford dealership. I've heard many stories like yours. They can warranty your tranny, but there is a dollar amount the dealer can authorize before the Local Ford Engineer personally inspects and approves each case.
If you email me your contact information, I'll have her call you and tell you all of your options with Ford. You can also call me and I'll give you her number. My # is 617-504-2652.

The only thing is that she'll demand your next post will have to have the title "I LOVE FORD, GM SUCKS!"

What kind of truck is this? What engine and trans?

Nagh Catman, just got to take the opportunity to bust Audio's rocks it becomes available :D

Sounds like your dealer is making your transmission problems worse instead of fixing them. I would demand they fix it and warranty it for another 36k miles. My 99 had a new valve body put in it and they flashed the computer and I added a Gale Banks trans command. 48k miles and no problems.

Yes My dealer sucks. However so does the tranny and the fact that FORD is the one that refuses to replace the tranny. The dealer tried but Ford said NO WAY. OVER AND OVER AGAIN!!!! SO YES FORD SUCKS, MY DEALER SUCKS, and I have had enough of being yelled at by some AHOLE jerk off that stands behind a counter and tells me that I do not know my truck as well as he does when he drives some little car!!!!

Jon

I just sent you a PM with my appologies to fallow if you are speaking the trueth. God help you if you are not :D:D

Jon

Ok what I tried to do today. First on the advice of Troutly and others I tried to get the local rep involved. Well needless to say that got me yelled at by the service jerk off. Yup you read that right. As soon as I asked for an apointment with the Rep the service guy starts to yell at me. That of course escallated quickly as I was already on the defensive and I start to tell him that he told me that he said he would put a new tranny in my truck if I had another problem. He says (actually yells at me) and you will not believe this but it is true "if you say that again I am going to hang up the phone" I about ****. I went through the roof and of course said that he told me if I had another problem that they would get the tranny replaced and it was in fact him that said that. HE FREEKED AND YELLS AT ME that I was lying!!!! I called him a F&*CKING lying jerk off and hang up the phone. So that was productive!!!! I also called up Ford Customer careless and they basically tell me to work with the dealer. I tell them we already tried that at 3 different dealers and they all came up with the same problem, NO ONE has been able to fix this thing. I ask them to pull a vehical history report on the truck and imagine this THEY DO NOT DO THAT!!!! I can get a vehical history report on ANY Porsche that I want to back to the 60's!!!! They can not do it for a 99. What a joke, all I can figure is it is the best way for them to be able to deny the problems. I called other dealers and they do not want to get involved if you can believe that as they tell me that they also will not be able to replace the tranny!!! WTF!!!! They say that they will only be authorized to replace the valve body!!!! SO after a long hard think tank process I decide that my license to carry hand guns is WAY more important to me then this POS truck and that I am not going to go up and drag the jerk off service guy over the counter and beat him to a pulp and go up and talk to the manager of the dealer. He basically tells me that what is happening to me is happening to him. Every 30K miles he has to have his spider gears replaced in his Mustang GT!!! I asked him if that was sapposed to make me feel any better. I get the Lemon Law info and call a lawer. The lawer says that what will probably happen is that we are going to fire off a letter to the dealer that they will replace the tranny at thier cost, maybe at another dealer. At this point there is so much bad blood in that dealer that I would not put it past them to mess with my truck while it is there. I have already dropped the truck off two times with almost full tanks to get it back with a LOT less gass!!!! If there is no response to this then he said we will take the truck and have it repaired by a qualified aftermarket person (probably one of these guys on www.diesel_Stop.com ) and then charge back the dealership with what in Mass is called a 93a suite that entitles me to tripple damages and all that fun stuff. It will also open them up to a class action law suit if it can be shown to be a known problem with the trucks (read get enough people to say they are having the same problems, should not be hard from what I have seen) I mean why does it have to come to this for a freaking tranny!!! They have basically assured that I will NEVER buy another truck from them again. The thing that pissed me off the most was being yelled at by some POS behind a counter who just got promoted from saying would you like fries with that!!!!

Jon

Jon-
I bought a new Pontiac Grand-Am for my wife in 1991. When it had 70 miles on it the Quad-4 engine became a Quad-3. The dealership picked it up and I never heard from them for a week.

I called and was told that the cylinder head would have to come off. I then called the General Manager and stated my position- I did not want a new vehicle with a rebuilt engine. He then countered that the car would be repaired and left in the lot for me to pick up or leave there forever. I called a lawyer friend and then stopped payment on the check.

A few days later I got a very polite call that a valve spring was broken and replaced- the head stayed on. I said OK, and took the car back (with a factory extended warranty). At 2500 miles it leaked oil, pulled to the right, rattled, had an intermittent speaker, etc. I made a list of the problems and went through several months of BS from the original and an alternate dealer. I always gave the A-hole (anyone, pick one) at the dealership my problem list, and got a business card from them. I then wrote the time and date on back of the card while they watched.

I kept a log sheet of all this in a container in the trunk. I then filed for an arbitration hearing with the BBB, and to make a long story short, kicked their ass in the hearing. I had all the visits, etc. documented (critical, otherwise the dealer will get the benefit of a doubt).

In a very open display of disdain for anybody that had anything to do with Pontiac, I asked for a buy back so I would not have to deal with them EVER again.

The decision was that the car fell under the lemon laws because we presented the car for repair more than 3 times for several problems- even though they did not try to repair it. They had their chance, basically.

I am an engineer and fully realize that it is nothing less than a miracle if a new car does not have some hidden defects which will manifest themselves during use. But, it is the dealership's responsibility to resolve those problems. I would file for arbitration and try to get out from under the vehicle, if for no other reason to give them the kick in the ass they fully deserve.

Bulldog aka Ronnie

Jon, PM me your V.I.N.# and I will send you your complete vehicle dealer service history.:)

jon,
take it to the dealer and tell him its his , get a chevy or gmc they rock diesel or gas.

Well the owner of the Dealership called me today and asked me if there was anything he can do to help the situation out. I said yes get me a new tranny. You are the dealership. You are the one that Ford looks to for "expertise" so if you say give him a new tranny, if you are a good dealer, they will give you a new tranny. He says that they want to put another Valve body in there and try and fix it again. I asked if they will guarantee that I go farther then 4000 miles this time btwn repairs. He say NOPE. So I ask if they are just going to replace the valve body over and over again every time it break. He says probably. I say that is unacceptable and mention that I am seeking a settlement under 93a of the Massachusetts Law UNLESS they REPLACE the tranny with a new/reman. one. He tells me that it will not happen. It was a very cordial mater of fact conversation and that was that. Again no offering of a solution, no offering of compensation for my missery in this situation. I also filed formal complaints against the dealership and the service guy so we will see what happens with that.

Jon

lee's on top of it!...email him the VIN...most all of the problems have been due to chips!...i currently have 110k on the same fluid on my 00 dually...i tow at hi speeds as well!...my last E40D has 215K + on the same fluid and still running....3 times and should fall under the lemon law!

have you ever used a chip??? be honest now:D

you have not had any problems at all. my story with ford would take two days to write, but the short of it is, I was at a dealer out of town and saw a truck i liked, I went back to my town and had them trade for it so i would give my local guy business. I had already test drove the truck and knew about a couple of problems before local dealer ever got the truck, told the dealer about the problems and they said that when the truck got here they would fix them, when the truck got here they scheduled me to have it fixed in a couple of days. the sales manager told me to go to this local aftermarket shop and get a chip for it to get good gas mileage, he called them himself to see if they had one instock. I bring my truck back to the dealership the next week with 320 miles on new truck and they tell me my warranty is void from putting a chip in it. the bad part is i did not go get the chip and they told me that the sales guy had said i was going to chip it so my warranty is void. the rest would take a really long time to write but it ended with me haveing a broke truck and charges pressed against me for property distruction at the dealers house.

I forgot to add that the dealer was a half owner in the aftermarket company to, that i found out a couple months later.

so you had trany issues?? maybe this ASS ran the truck with a chip for some of those 320 miles!???

Normally in the glove box is a Lemon Law booklet, I mailed the card in on a Grand Cherokee AND a Ford Taurus, met with the regional guy both times, they are very powerful, they are the decision makers, not the dealer ship.
I was given FULL MSRP back for the car, of course we paid less, so we paid 7 cents a mile usage fee on one and 12 cents a mile on the other.
I got out from under both vehicle, it works, and they negotiate, especially if you will another of their product.
Bryan

2001 PSD 40K miles, zero problems towing 8500lbs regularly, long distance 75mph

Jon, again, how many miles on the truck???? Nightmare you are one of many that is going to be affected by Ford's "Performance Enhancement" policy. If you want warranty, don't chip the truck.

i did not chip the truck, and at the time i did not know what chiping the truck actually did but now i know that they should have been able to walk out to the truck and look and see that it was not chipped, you have to scrape some coating off to chip it.

have 110k on my 00 dually...(same fluid)

sold my tow van w/E40D with 175K...now has 215K with same fluid!

the problems i was talking about were not even drive train related, you had to hit my driverside fender to get the light to come on and the key would not turn back far enough to get it out.

Getting a vehilce returned under the lemon law can't possibly be all that hard to do. My sister's ex-husband got a dealer to take back an S-10 Blazer, and trust me, this guy was moron of the highest caliber. Most times, he couldn't even speak in complete sentences.
They ended up offering him 100% of his purchase price towards another GM, or a refund with a very small amount subtracted for the mileage he had already put on the truck. He took the refund.
Only smart thing I ever saw the guy do.

Nightmare, that's raw!!!! I really DOUBT the chip caused an electrical problem in the door. Unfortunately some dealers take it to the EXTREME, and that is unfounded.

Absolutely not!!! I thought about it but then I was so worried about the loss of the warrantee I decided I would waite tell I had no more warrantee.

Jon

Sorry I missed this question earlier. The truck has 34,000 miles on it. It still is WELL within the Ford ESP warrantee plan.

Jon