Commentary: The Trouble With Refunds
#1
Correspondent
Correspondent
Thread Starter
Commentary: The Trouble With Refunds
Successful event organizing takes commitment on both sides of the transaction. And why should it be any different? https://www.offshoreonly.com/article...e-with-refunds.
From the OSO home page.
From the OSO home page.
#2
Registered
Does this happen often? Is normally the same people? Just an idea if its a common problem they may want to do like the airlines. Offer a optional extra insurance fee that allows people to cancel. Things do come up in life that are unforeseen last minute.
#3
VIP Member
VIP Member
I had booked my spot on the Run for the Cure year before last, and obviously once i got my boat back from the Florida painter I couldn't go. the run filled up quickly and there was a waiting list for spots. I offered to raffle my spot off and all the proceeds to go to the charity, but the event organizers already had the list of waiters so they gave the option to the next person. I never even asked for anything back, the charity was worth it and every little bit helps.
#4
Correspondent
Correspondent
Thread Starter
You solution isn't horrible, but most of these organizers handle one to three events per year and—in my view—and an trip-insurance-style refund system would be too much to set up and administrate. But I will forward your suggestion to the group.
For the record, I never buy trip insurance. And I travel a lot.
#5
Registered
It happens enough (and has been particularly rough for one organizer this year who is in the process of tightening up the registration process) so that it's a recurring topic of discussion in the American Poker Run Organization Group.
You solution isn't horrible, but most of these organizers handle one to three events per year and—in my view—and an trip-insurance-style refund system would be too much to set up and administrate. But I will forward your suggestion to the group.
For the record, I never buy trip insurance. And I travel a lot.
You solution isn't horrible, but most of these organizers handle one to three events per year and—in my view—and an trip-insurance-style refund system would be too much to set up and administrate. But I will forward your suggestion to the group.
For the record, I never buy trip insurance. And I travel a lot.
#6
Registered
If refunds are offered, the rest of the runners will end up paying for with increased entry fees. Also if you allow refunds, many will check the weather report and if bad will say they can not make it and demand a refund.
Padraig
Padraig
#7
Registered
iTrader: (1)
In my experience, the entry fee is the small percentage of the overall trip. (although I know there are some big entry fees out there).
I say no refunds. It's a charitable event !
...if you really think you can win big money at a poker run / fun run, I'd guess you probably play the lottery too. Good luck with that. The winner is the charity.
I say no refunds. It's a charitable event !
...if you really think you can win big money at a poker run / fun run, I'd guess you probably play the lottery too. Good luck with that. The winner is the charity.
#8
VIP Member
VIP Member
We have all seen this scenario. Weather takes a dump the night before a run and people drop out due to wind, rain, overcast, etc.. Its not fair to the organizers to have to issue a refund, cancel stop reservations, etc. Its not their fault you aren't able to make the run. There has to be a black and white line drawn which is real simple. Sign up for a run and pay in full, no exceptions no refunds. Get a commitment by participants, the organizers made a commitment. Having deposits with refunds will only cause issues and will eventually shut runs down. This isn't WalMart or Paypal, these are runs for charity.