let me tell you, not much running wide open on my boat. They 100% should be pulling parts from motors and shipping to customers. #1 we already paid for them #2, we have a warranty for situations like this. #3 what’s the sense in purchasing the “industry top product” if when it fails you have no reasonable way to get it back working.

I think I’ll bring a bunch of paddles and my crew and I can paddle the Nortech on the poker run. #wideopen #nortechkayak

They can't even cast sbc exhaust manifolds correctly and won’t change it until all sets have been sold. Their current sets of castings are way off.

See:
https://www.offshoreonly.com/forums/...ng-issues.html

How long have small block merc’s been around ? Must still be rocket science. Lololol.

This gives us so much faith in such a world class manufacturing facility , huh. :confused:

its like everybody is using the kung-flu to make excuses as for why you cant get parts, wont answer phone calls (manning marine i'm talking to you) , cant get to your problem for months ( but if you wanted to buy a new one , well step right in) and other excuses for poor service. be the squeaky wheel is my best advice.

[QUOTE=davidwademarine;4751686]Find a dealer who has 450s just hanging around in stock to ‘borrow’ parts from. I’ll help you out, no one has any.



Understood.
But it still boils down to Merc the manufacturer.
Why not hold back the release of a new product until the support is in place?
Or do we have two separate definitions of “support”?

I here ya , I’m going though a similar warranty issue with mercury with one of my 2019 150 four strokes . I have 67 hours on my motors and one motor has an oil leak , that is coming from a casting flaw in the adapter plate. Mercury had the dealer pull power head , adapter plate , oil pan , lower unit to confirm issue . Now my motor sits (In pieces) waiting on back ordered adapter plate and some gaskets. The parts back order date keeps getting pushed back. I called Mercury and said why don’t they just replace the complete motor . They said no because it has more than 30 hours. ( I said you got to be kidding me ). I said this problem didn’t just start at 67 hours if it is a casting flaw. It’s been there since day one, . I asked them who is gonna reimburse me for my slip fee that I can’t get a refund on . There was no response other than we are working hard trying to get the parts out . I asked why not take the parts from production, They said o we can’t do that. They could easily take the motor back , give me a replacement, and they can fix it and sell it as a CPO. Not happy with Mercury.....

All reasons why I’m considering getting a CC with Yamahas, Suzuki’s or Honda’s on the back. I won’t be buying a new boat (can’t afford that) and I know they all have issues. But, purchase price is cheaper and parts are also. I personally think all three of them are more reliable than Mercury, might not be as fast as a boat with Merc power, but will be more reliable.

I work at a popular marina at LOTO. I hear and see these problems daily. Mother mercury has the market and they know it. It’s a shame they can’t make better products. With all the R&D they do and the price they charge. Then to top it off there customer service sucks.

It's not just Mercury. All areas of recreation have been slammed with delays. In the Auto Parts industry we are surviving on a decent back stock of inventory but I have heard horror stories from the bicycle shop down the road. Tried to order 4 stroke suzuki for the parents' pontoon boat.... backorder with no eta. USA made parts show up as fast as ever, it's time for a shift in suppliers.....

I understand that but, in that scenario STOP selling new motors and use them for parts for the customers who already dropped their $$$ and entered that warranty agreement with you.

Did anyone verify that there is not a part that will cross reference? Many manufactures have other part #s "not just the mercury #" and you might be up and running. Bad mouthing the guy that you are depending on to have fix your problem usually doesn't get you to the finish line any sooner or yield a better result-as much as do understand your frustration.

Joe

I helped merc in my situation. Not many will go ss far as I did. Also Gave’m over a year of patience. They just kept giving me empty promises.

There cones a point in time when enough is enough and a f u becomes warranted.

Many situations are different I guess. However......