Go Back  Offshoreonly.com > General Discussion > General Boating Discussion
frustrated with mercury racing >

frustrated with mercury racing

Notices

frustrated with mercury racing

Old 08-05-2020, 10:14 PM
  #1  
Registered
Thread Starter
 
Join Date: Sep 2015
Location: Pensacola, FL
Posts: 112
Received 46 Likes on 22 Posts
Default frustrated with mercury racing

For now the THIRD time since I've had my 450Rs, Ive had an issue which is obviously covered by "Warranty" but now have to wait WEEKS before parts get here because, well, they are on backorder. I signed up for my first poker run ever, and with my "brand new" boat next weekend in Destin and now im essentially screwed because one of my motors is down. I understand COVID issues but, man we pay quite the premium for the 450Rs and when things happen that need to be fixed the parts are always on back order. Happened to my flush valve, fuel filters etc. Now its a FSM and an O2 sensor. Its just unbelievable that I've had my boat down well over 6-8 weeks this season because I'm waiting for parts.

Should've just gotten the 400R and had a plethora of parts available.

just venting....

Last edited by GatorMD; 08-05-2020 at 11:59 PM.
GatorMD is offline  
The following users liked this post:
Twin O/B Sonic (08-26-2020)
Old 08-05-2020, 10:28 PM
  #2  
Registered
iTrader: (3)
 
Join Date: Apr 2005
Location: Lees Summit ~ LOTO 10MM
Posts: 2,905
Received 56 Likes on 29 Posts
Default

Interesting that mercury has the parts to build the new complete engines but can’t support the existing fleet that’s in service.
endeavor1 is offline  
The following 7 users liked this post by endeavor1:
315duramax (08-06-2020), ntesdall (08-06-2020), offshoredrillin (08-06-2020), Padraig (08-07-2020), payuppsucker (08-25-2020), TomFTM (08-06-2020), Twin O/B Sonic (08-26-2020)
Old 08-05-2020, 11:08 PM
  #3  
Registered
Thread Starter
 
Join Date: Sep 2015
Location: Pensacola, FL
Posts: 112
Received 46 Likes on 22 Posts
Default

Exactly my point. Very quick to sell the new motors for $$$$ but, then when something breaks. "Sorry those parts are on backorder" well heck, pull it from one of those motors on a crate!!!!! I have a very sour taste with this issue and mercury. Not good business model from a consumer standpoint.
GatorMD is offline  
The following 2 users liked this post by GatorMD:
Padraig (08-07-2020), Twin O/B Sonic (08-26-2020)
Old 08-05-2020, 11:44 PM
  #4  
Registered
iTrader: (5)
 
Join Date: Mar 2008
Location: Traverse City MI
Posts: 3,412
Received 29 Likes on 17 Posts
Default

That's so annoying! Not fair and doesn't make sense. And then to top it off they don't extend the warranty length for the downtime!

Could be worse dealers in Michigan are scheduling Polaris RZR SXS warranty out till September!!!!
offshorexcursion is offline  
The following users liked this post:
Padraig (08-07-2020)
Old 08-06-2020, 07:40 AM
  #5  
Registered
iTrader: (1)
 
Join Date: Nov 2004
Location: Lago Vista TX
Posts: 897
Received 29 Likes on 13 Posts
Default

Originally Posted by endeavor1 View Post
Interesting that mercury has the parts to build the new complete engines but can’t support the existing fleet that’s in service.

In MY line of work, (Caterpillar) if a part is on back order, we rob one off a NEW machine in the yard to keep the customer up and running ..

Guess Merc doesn't care much.. it's not like THEY have any competition.
Boatally Insane is offline  
The following 9 users liked this post by Boatally Insane:
1960brookwood (08-07-2020), Dave3fl (08-24-2020), dirtlawyer (08-27-2020), Drock78 (08-06-2020), Formula311-SR1 (08-25-2020), Padraig (08-07-2020), Tinkerer (08-07-2020), ttuton (08-06-2020), Twin O/B Sonic (08-26-2020)
Old 08-06-2020, 07:45 AM
  #6  
Registered
 
Join Date: Feb 2005
Location: Baton Rouge, LA
Posts: 58
Received 20 Likes on 6 Posts
Default

Gator, I responded to your PM. I completely understand your frustration, but everything has changed due to the WuFlu. Supply chains have been slowed or even cut off and production is suffering. Place a 450 order and see how long it takes to get it. You’ll likely get it next year. We are really seeing the effects as a lot of rigging parts and props are backordered with no expectation on availability. That’s where we make most of our money. As frustrating as it may be, it’s only affecting your use of a pleasure boat. No one could’ve predicted or prepared for this but it will eventually get back to normal and life will go on. You’re not the only one in this boat, pun intended. Our livelihoods, as well as some guides and other commercial operations are being seriously affected, but there’s little to nothing that we can do about it.

Take my advise and calmly call Mercury customer service and state your case. You as a customer have way more pull than us as a dealer or even your boat builder. I’m not promising they can do anything, but it’s worth a phone call.
davidwademarine is offline  
The following 2 users liked this post by davidwademarine:
Slippery (08-06-2020), Tinkerer (08-07-2020)
Old 08-06-2020, 08:03 AM
  #7  
SB
Registered
iTrader: (1)
 
Join Date: Nov 2004
Location: On A Dirt Floor
Posts: 10,775
Received 614 Likes on 248 Posts
Default

Last sentence of below quote is, ummm, welll....

May 1, 2020

The Mercury Racing 450R set a new benchmark for outboard performance and design,” said Stuart Halley, Mercury Racing general manager. “Its inclusion as a Boating Industry Top Product acknowledges the creative talent and the engineering and manufacturing prowess of the entire staff at Mercury Racing, where we always run Wide Open.” “
SB is offline  
The following users liked this post:
Twin O/B Sonic (08-26-2020)
Old 08-06-2020, 08:09 AM
  #8  
Registered
 
Join Date: Feb 2012
Location: Sarasota FL. Priest River ID
Posts: 555
Received 369 Likes on 155 Posts
Default

Originally Posted by Boatally Insane View Post
In MY line of work, (Caterpillar) if a part is on back order, we rob one off a NEW machine in the yard to keep the customer up and running ..

Guess Merc doesn't care much.. it's not like THEY have any competition.

construction and agriculture suppliers tend to realize where their $$ comes from. Merc could do the same if they cared.
Lack of competition as stated above is the real problem.
hoodoo is online now  
The following 5 users liked this post by hoodoo:
BIGSLOW (08-06-2020), endeavor1 (08-06-2020), Tinkerer (08-07-2020), TomZ (08-27-2020), Twin O/B Sonic (08-26-2020)
Old 08-06-2020, 08:18 AM
  #9  
Registered
 
Join Date: May 2018
Location: Western Pennsylvanoa
Posts: 383
Received 55 Likes on 40 Posts
Default

I ordered 2 ECM/fuel pump power relays 3 weeks ago which are in stock but waiting to ship!
PA.WOODCHUCK is offline  
The following users liked this post:
Twin O/B Sonic (08-26-2020)
Old 08-06-2020, 08:24 AM
  #10  
Registered
 
Join Date: Feb 2005
Location: Baton Rouge, LA
Posts: 58
Received 20 Likes on 6 Posts
Default

Originally Posted by hoodoo View Post
construction and agriculture suppliers tend to realize where their $$ comes from. Merc could do the same if they cared.
Lack of competition as stated above is the real problem.
Find a dealer who has 450s just hanging around in stock to ‘borrow’ parts from. I’ll help you out, no one has any.

Originally Posted by PA.WOODCHUCK View Post
I ordered 2 ECM/fuel pump power relays 3 weeks ago which are in stock but waiting to ship!
Up to 3 weeks shipping delay for anything coming out of Fond du Lac, even if it’s in stock. Thanks China.
davidwademarine is offline  

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.