frustrated with mercury racing
#1
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frustrated with mercury racing
For now the THIRD time since I've had my 450Rs, Ive had an issue which is obviously covered by "Warranty" but now have to wait WEEKS before parts get here because, well, they are on backorder. I signed up for my first poker run ever, and with my "brand new" boat next weekend in Destin and now im essentially screwed because one of my motors is down. I understand COVID issues but, man we pay quite the premium for the 450Rs and when things happen that need to be fixed the parts are always on back order. Happened to my flush valve, fuel filters etc. Now its a FSM and an O2 sensor. Its just unbelievable that I've had my boat down well over 6-8 weeks this season because I'm waiting for parts.
Should've just gotten the 400R and had a plethora of parts available.
just venting....
Should've just gotten the 400R and had a plethora of parts available.
just venting....
Last edited by GatorMD; 08-05-2020 at 10:59 PM.
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#3
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Exactly my point. Very quick to sell the new motors for $$$$ but, then when something breaks. "Sorry those parts are on backorder" well heck, pull it from one of those motors on a crate!!!!! I have a very sour taste with this issue and mercury. Not good business model from a consumer standpoint.
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#4
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That's so annoying! Not fair and doesn't make sense. And then to top it off they don't extend the warranty length for the downtime!
Could be worse dealers in Michigan are scheduling Polaris RZR SXS warranty out till September!!!!
Could be worse dealers in Michigan are scheduling Polaris RZR SXS warranty out till September!!!!
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#6
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Gator, I responded to your PM. I completely understand your frustration, but everything has changed due to the WuFlu. Supply chains have been slowed or even cut off and production is suffering. Place a 450 order and see how long it takes to get it. You’ll likely get it next year. We are really seeing the effects as a lot of rigging parts and props are backordered with no expectation on availability. That’s where we make most of our money. As frustrating as it may be, it’s only affecting your use of a pleasure boat. No one could’ve predicted or prepared for this but it will eventually get back to normal and life will go on. You’re not the only one in this boat, pun intended. Our livelihoods, as well as some guides and other commercial operations are being seriously affected, but there’s little to nothing that we can do about it.
Take my advise and calmly call Mercury customer service and state your case. You as a customer have way more pull than us as a dealer or even your boat builder. I’m not promising they can do anything, but it’s worth a phone call.
Take my advise and calmly call Mercury customer service and state your case. You as a customer have way more pull than us as a dealer or even your boat builder. I’m not promising they can do anything, but it’s worth a phone call.
#7
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Last sentence of below quote is, ummm, welll....
May 1, 2020
”The Mercury Racing 450R set a new benchmark for outboard performance and design,” said Stuart Halley, Mercury Racing general manager. “Its inclusion as a Boating Industry Top Product acknowledges the creative talent and the engineering and manufacturing prowess of the entire staff at Mercury Racing, where we always run Wide Open.” “
May 1, 2020
”The Mercury Racing 450R set a new benchmark for outboard performance and design,” said Stuart Halley, Mercury Racing general manager. “Its inclusion as a Boating Industry Top Product acknowledges the creative talent and the engineering and manufacturing prowess of the entire staff at Mercury Racing, where we always run Wide Open.” “
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#10
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