Unauthorized work, how to handle?
08-03-2024 | 09:06 AM
#21
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I highly doubt your engine "didnt" need the work thats being done to be right BUT for a shop to go from a 3000$ quote to 10,000$ WITHOUT AUTHORIZATION is crazy. Clearly they dropped the ball. At some point did you tell them "its broken, I just want it fixed, do whatever it takes"?? Even then, they should have gotten authorization before going further as everyone has a budget and as you mentioned, you would have just bought your friends 496. Laws vary greatly between states, alot of people in Michigan that are vaguely familar with the bureau of auto repair mistakenly think it covers boats and it does NOT whatsoever for example.
At my shop in Michigan, IF you dropped your truck off for repair, I told you 3000 to fix it, you agreed in writing, I did NOT call for authorization beyond that then called and told you your final bill was say 6000, one phone call to the state from you and they would be here ripping thru my work orders like a hyena. Handing out 1250$ fines for every tiny clerical violation in paper work on every job Ive ever done, force me to give you your vehicle without paying the extra, IF you did pay me to get it, they would make me reimburse you triple the overcharge and again fine me for every vehicle on property with work in progress that does not have perfect work orders, etc.
Now when it comes to a BOAT, they wouldnt care whatsoever because its not a registered road vehicle and would tell you too bad, theres no one at the "state" here in Michigan that will do anything for a boat customer. You would have to sue me, its possible if your work was done and bill was higher then you agreed to in writing and you called the sheriffs department and said I wouldnt release your property, they may force ,e to give it to you but they typically wont get involved and will tell you "its a civil matter".
At my shop in Michigan, IF you dropped your truck off for repair, I told you 3000 to fix it, you agreed in writing, I did NOT call for authorization beyond that then called and told you your final bill was say 6000, one phone call to the state from you and they would be here ripping thru my work orders like a hyena. Handing out 1250$ fines for every tiny clerical violation in paper work on every job Ive ever done, force me to give you your vehicle without paying the extra, IF you did pay me to get it, they would make me reimburse you triple the overcharge and again fine me for every vehicle on property with work in progress that does not have perfect work orders, etc.
Now when it comes to a BOAT, they wouldnt care whatsoever because its not a registered road vehicle and would tell you too bad, theres no one at the "state" here in Michigan that will do anything for a boat customer. You would have to sue me, its possible if your work was done and bill was higher then you agreed to in writing and you called the sheriffs department and said I wouldnt release your property, they may force ,e to give it to you but they typically wont get involved and will tell you "its a civil matter".
08-03-2024 | 09:07 AM
#22
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