Cigarette---Pantera
12-10-2003 | 03:12 PM
#13
Performance Boat Center
Joined: Jan 2003
Posts: 1,778
Likes: 21
From: Ft. Lauderdale, FL
I was there yesterday looking at this...
There's your new 36 next to it... For sale twin 650s...
There's your new 36 next to it... For sale twin 650s...
__________________
Tim Gallagher
Performance Boat Center-FL
[email protected]
954-809-8739
Wright Performance, MTI, Cigarette, Sunsation
Tim Gallagher
Performance Boat Center-FL
[email protected]
954-809-8739
Wright Performance, MTI, Cigarette, Sunsation
12-10-2003 | 05:38 PM
#14
Registered
Joined: Dec 2001
Posts: 3,904
Likes: 1
From: Iowa - Missouri
Sorry I don't buy the moving excuse...I have helped co-ordinate 2 moves of our main bank and each time all our employees knew where everything was going to be when they walked in the door on Day 1. All the phones worked, computers, files and on and on...
That's the difference when you compete in a service oriented business...you have to give good service.
PS I ordered some shirts from Cig on the 1st for christmas presents and I am beginning to wonder if they will get here in time.
That's the difference when you compete in a service oriented business...you have to give good service.
PS I ordered some shirts from Cig on the 1st for christmas presents and I am beginning to wonder if they will get here in time.
12-10-2003 | 05:50 PM
#16
Registered
Joined: Mar 2002
Posts: 3,656
Likes: 2
From: Mentor , Ohio
YES YES YES !!!!!
[QUOTE]Originally posted by Von Bongo
[B]Sorry I don't buy the moving excuse...I have helped co-ordinate 2 moves of our main bank and each time all our employees knew where everything was going to be when they walked in the door on Day 1. All the phones worked, computers, files and on and on...
My customers don't want to hear the moving excuse !!!!
Thats not their problem !!!
But ... unfortunately we (marine industry customers) ALLOW this to happen all to often ... there's always an excuse !!! But if people are trading in for NEW Cigs everyday then 'ol Skip will never suffer any loss from his employees treating his customer base like crap !!!
DING fries are doooooone !!!
[B]Sorry I don't buy the moving excuse...I have helped co-ordinate 2 moves of our main bank and each time all our employees knew where everything was going to be when they walked in the door on Day 1. All the phones worked, computers, files and on and on...
My customers don't want to hear the moving excuse !!!!
Thats not their problem !!!
But ... unfortunately we (marine industry customers) ALLOW this to happen all to often ... there's always an excuse !!! But if people are trading in for NEW Cigs everyday then 'ol Skip will never suffer any loss from his employees treating his customer base like crap !!!
DING fries are doooooone !!!
12-10-2003 | 06:00 PM
#17
Thread Starter
Registered
Joined: Oct 2000
Posts: 4,276
Likes: 8
From: SoCal
Originally posted by cigracer38
Not covering anyones ass here, but they are right in the middle of moving a TON of equipment right now. Nobody knows where anyone is, or where anyTHING is. The whole factory is pretty much in a box somewhere. Cmon, nobody speaks engish at lots of custom boat builders in south Florida.
Be fair, when the new facility is complete they will have everything right there for you. The will have a much better way of helping out existing customers.
Not covering anyones ass here, but they are right in the middle of moving a TON of equipment right now. Nobody knows where anyone is, or where anyTHING is. The whole factory is pretty much in a box somewhere. Cmon, nobody speaks engish at lots of custom boat builders in south Florida.
Be fair, when the new facility is complete they will have everything right there for you. The will have a much better way of helping out existing customers.
I can understand your point, but I have been to Cigarette quite a few times over the years and it's always the same thing!! They were the same way even before the move. HavasuCig oredered parts a while ago and can't even get Bud (parts guy) to call him back...the list goes on and on.
12-10-2003 | 06:29 PM
#19
Registered
Joined: Mar 2002
Posts: 975
Likes: 4
From: Sand Springs/Grand Lake oklahoma
Not to Bash or take up for Cigarette, But they only do one thing Good. Build Good boats. If you want customer service or need help getting something call Lip-ship or another Cigarette dealer. If you want to buy a new boat take a dealer Salesman with you. Or get in touch with Neil.
12-10-2003 | 06:48 PM
#20
Registered
Joined: Nov 2003
Posts: 71
Likes: 0
As was relayed in the Cigarette portion of this site, you guys have it all wrong, just go in and tell them you want to buy T-Shirts !
Then while they are completing the order, ask about the sideline of boat building.
World class boat, second class service.
Then while they are completing the order, ask about the sideline of boat building.
World class boat, second class service.
