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whats up with eddiemarine??

Old 04-24-2004, 08:32 PM
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Angry whats up with eddiemarine??

2weeks ago I called them regarding some livorsi instruments since they was not listed in the online catalog. They had them in stock said the salesperson I talked to.
He said just order the parts you want online. when you check out ad the extra instrumenst in the note text that will come up.

Ok so I did.

After a day I got a autoresponder from eddiemarine that my order was beeing taken care of. But it did not list up anything that I had ordered.
So I called them back just to be sure that the instrumenst was there. The sales person said it was not.

So I asked him to ad that to my order and send me a new billing info.

He said ok I will do that.

I waited for 4 days Nothing

Called them up again. They said they had not found out the total yet.

But he promiced me to send me a new billing info asap.

2days went by I sent and email to him. no respond..

2 days a new email to the same person. no respond...

Now I am canceling my order and newer buy from them again.

My boat are just waiting for these parts and I wont put her to the sea unless she is finsh.

Anyone experinced things like this with eddiemarine before???
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Old 04-24-2004, 08:36 PM
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Made an order last week for few things and had no problems at all. Sorry to hear about your problems with them.
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Old 04-24-2004, 08:37 PM
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sorry to hear of your troubles, I have always had really good service with them, hope things work out
 
Old 04-24-2004, 08:57 PM
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Maybe they do not want to deal with us

who live outside USA.
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Old 04-24-2004, 09:24 PM
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they are kind of lost unless you do the order over thier website. Thier website i find gives better servoce than talkign to anyone thier on eth phone. Calling them just screws up placing the order.
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Old 04-24-2004, 09:25 PM
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oh yeah www.trickmarine.net fred (OSO's own TooOld)has all the livorsi stuff and his service is top notch and prices are super low.
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Old 04-25-2004, 06:43 AM
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Dont even bother with them.....Just call Too Old..{Trick Marine}.....Fred will NOT let you down
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Old 04-25-2004, 07:18 AM
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Originally posted by puder
they are kind of lost unless you do the order over thier website. Thier website i find gives better servoce than talkign to anyone thier on eth phone. Calling them just screws up placing the order.
I am leaning toward this theory because I had to return something and when I made that call I also ordered some vents. Well 10 days after UPS shows delivery of the return I have not be credited for the returned items and I don't have my vents.

I have always had good luck prior for the website and I have ordered quite a few things from them:

4-26-04 update:

I e-mailed them over the weekend and heard back Monday morning that my vents are on BO but that I should receive them in a week or so. They did a good job responding to my e-mail.

Last edited by Von Bongo; 04-26-2004 at 01:00 PM.
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Old 04-25-2004, 07:45 AM
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Just order them from somewhere else. I don't give my business to these lousy Customer service places anymore
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Old 04-25-2004, 07:37 PM
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Ordered from them a couple of weeks ago. No problem....pretty uneventfull....just the way I like it.
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