Like Tree0Likes

whats up with eddiemarine??

Reply
Old 04-24-2004, 09:32 PM
  #1
Registered
Thread Starter
 
Join Date: Feb 2003
Location: Arendal Norway
My Boats: Formula 271 sr1 1993
Posts: 212
Angry whats up with eddiemarine??

2weeks ago I called them regarding some livorsi instruments since they was not listed in the online catalog. They had them in stock said the salesperson I talked to.
He said just order the parts you want online. when you check out ad the extra instrumenst in the note text that will come up.

Ok so I did.

After a day I got a autoresponder from eddiemarine that my order was beeing taken care of. But it did not list up anything that I had ordered.
So I called them back just to be sure that the instrumenst was there. The sales person said it was not.

So I asked him to ad that to my order and send me a new billing info.

He said ok I will do that.

I waited for 4 days Nothing

Called them up again. They said they had not found out the total yet.

But he promiced me to send me a new billing info asap.

2days went by I sent and email to him. no respond..

2 days a new email to the same person. no respond...

Now I am canceling my order and newer buy from them again.

My boat are just waiting for these parts and I wont put her to the sea unless she is finsh.

Anyone experinced things like this with eddiemarine before???
cobra860 is offline  
Reply With Quote
Old 04-24-2004, 09:36 PM
  #2
Registered
Trade Score: (2)
 
TxHawk's Avatar
 
Join Date: Mar 2003
Location: Dallas
My Boats: Excalibur 27 Flat Deck Restomod
Posts: 2,940
Default

Made an order last week for few things and had no problems at all. Sorry to hear about your problems with them.
TxHawk is offline  
Reply With Quote
Old 04-24-2004, 09:37 PM
  #3
racinbird
Guest
 
Posts: n/a
Default

sorry to hear of your troubles, I have always had really good service with them, hope things work out
 
Reply With Quote
Old 04-24-2004, 09:57 PM
  #4
Registered
Thread Starter
 
Join Date: Feb 2003
Location: Arendal Norway
My Boats: Formula 271 sr1 1993
Posts: 212
Default

Maybe they do not want to deal with us

who live outside USA.
cobra860 is offline  
Reply With Quote
Old 04-24-2004, 10:24 PM
  #5
speel chekk this fokker!
Charter Member
 
puder's Avatar
 
Join Date: Feb 2001
Location: Locust Valley, New York
My Boats: 27' Scarab
Posts: 5,329
Default

they are kind of lost unless you do the order over thier website. Thier website i find gives better servoce than talkign to anyone thier on eth phone. Calling them just screws up placing the order.
__________________
Pardon me, while I whip this out!
puder is offline  
Reply With Quote
Old 04-24-2004, 10:25 PM
  #6
speel chekk this fokker!
Charter Member
 
puder's Avatar
 
Join Date: Feb 2001
Location: Locust Valley, New York
My Boats: 27' Scarab
Posts: 5,329
Default

oh yeah www.trickmarine.net fred (OSO's own TooOld)has all the livorsi stuff and his service is top notch and prices are super low.
__________________
Pardon me, while I whip this out!
puder is offline  
Reply With Quote
Old 04-25-2004, 07:43 AM
  #7
Registered
 
birdog's Avatar
 
Join Date: Jan 2002
Location: Batavia Oh.
My Boats: Top Gun
Posts: 4,034
Default

Dont even bother with them.....Just call Too Old..{Trick Marine}.....Fred will NOT let you down
birdog is offline  
Reply With Quote
Old 04-25-2004, 08:18 AM
  #8
Registered
 
Von Bongo's Avatar
 
Join Date: Dec 2001
Location: Iowa - Missouri
My Boats: 1997 Cig Kevlar - powered by Boyd
Posts: 3,904
Default

Quote:
Originally posted by puder
they are kind of lost unless you do the order over thier website. Thier website i find gives better servoce than talkign to anyone thier on eth phone. Calling them just screws up placing the order.
I am leaning toward this theory because I had to return something and when I made that call I also ordered some vents. Well 10 days after UPS shows delivery of the return I have not be credited for the returned items and I don't have my vents.

I have always had good luck prior for the website and I have ordered quite a few things from them:

4-26-04 update:

I e-mailed them over the weekend and heard back Monday morning that my vents are on BO but that I should receive them in a week or so. They did a good job responding to my e-mail.

Last edited by Von Bongo; 04-26-2004 at 02:00 PM.
Von Bongo is offline  
Reply With Quote
Old 04-25-2004, 08:45 AM
  #9
Platinum Member
Platinum Member
 
CAP071's Avatar
 
Join Date: Jul 2001
Location: USA
Posts: 16,430
Default

Just order them from somewhere else. I don't give my business to these lousy Customer service places anymore
CAP071 is offline  
Reply With Quote
Old 04-25-2004, 08:37 PM
  #10
Registered
 
32storm's Avatar
 
Join Date: May 2002
Location: Rochester, NY
My Boats: Boatless....
Posts: 589
Default

Ordered from them a couple of weeks ago. No problem....pretty uneventfull....just the way I like it.
32storm is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Wild Card 09
General Q & A
1
04-10-2007 08:52 PM
creeper
Active Thunder
31
03-19-2007 07:37 PM
EWB
General Q & A
2
07-29-2002 10:43 PM
Intolerant1
General Boating Discussion
50
02-05-2002 03:19 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 11:04 PM.


Copyright 2011 OffShoreOnly. All rights reserved.