Fountain Customer Service
#1
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Location: Greenville, NC
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Fountain Customer Service
I am trying to get in touch with Jeff Harris from Fountain. We have made repeated attempts to contact him but he always seems to convienently out of the office or on the phone. I have one of his customers boats that has a factory defect and they don't seem to want to help fix the problem. Since we don't seem to be making any head way on the phone I decided to put this on a public forum and maybe this way we can see some progress with this matter.
Thank You
Terra Stinson
STS High Performance
Thank You
Terra Stinson
STS High Performance
#3
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Isn't that sad how this legendary boat company can't return phone calls about products that they have built. It can't be good for their reputation.
#5
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When you have a problem with your car do you call the people who built it. or do you go to the dealer who sold you the car?
1. Did you buy the boat new?
2. Who was the dealer?
If you can't get the dealer to help then call the factory.
If you bought a used boat they still might help you fix the problem.
1. Did you buy the boat new?
2. Who was the dealer?
If you can't get the dealer to help then call the factory.
If you bought a used boat they still might help you fix the problem.
#6
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I will tell you I have had excelent customer service from Fountain. I hear this bad stuff now and then but they've ALWAYS been good with me.
I hope you get the problem resolved Terra. I agree, nothing says "F' You" like not returning a phone call.
I hope you get the problem resolved Terra. I agree, nothing says "F' You" like not returning a phone call.
#9
Same here. Left MANY messages at Fountain with no return calls. The absolute worst customer service I have ever came across.
Super Malaka,
Whether someone is trying to buy a boat directly or just ask them the time of day is not the issue. Getting a return call is. The public opinion would change greatly of Fountain factory reputation if they could do this simple little task. But they don't.
Super Malaka,
Whether someone is trying to buy a boat directly or just ask them the time of day is not the issue. Getting a return call is. The public opinion would change greatly of Fountain factory reputation if they could do this simple little task. But they don't.
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Some people are like Slinkies - Not really good for anything, but they
bring a smile to your face when pushed down the stairs.