Bill Kern's Sonic 42SS
01-20-2005 | 07:08 AM
#11
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From: Northern VA
Re: Bill Kern's Sonic 42SS
Originally Posted by CBR
I hope the new owers are reading this thread. I also vote to bring back Jay and Fred, as when those two were around customer service from Sonic was astounding! What, you need new fuel tanks for your old Sonic (mine)? No problem, Fred tossed them in the truck and drove them over to Miami himself within 48 hours!!!!!
Jay spent countless hours on the phone helping my fiberglass guys and mechanics restore my boat to mint condition. Parts ordered from Florida sent to NY were on time and in perfect condition, sent in nuclear bomb proof shipping containers. Well ok, the last is a slight stretch of the truth, but talk about heavy duty plywood, that was it!
The whole company was like a big family, they knew even your old boat inside and out, and you were part of this family! Jay and Fred set the tone and everyone else followed.
That kind of committment to customer service is priceless and a big part of Sonic's success in the market.
Jay spent countless hours on the phone helping my fiberglass guys and mechanics restore my boat to mint condition. Parts ordered from Florida sent to NY were on time and in perfect condition, sent in nuclear bomb proof shipping containers. Well ok, the last is a slight stretch of the truth, but talk about heavy duty plywood, that was it!
The whole company was like a big family, they knew even your old boat inside and out, and you were part of this family! Jay and Fred set the tone and everyone else followed.
That kind of committment to customer service is priceless and a big part of Sonic's success in the market.
Well said
01-22-2005 | 08:00 AM
#16
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From: Gurnee, IL/ LOTO
Re: Bill Kern's Sonic 42SS
Bring back Fred ------- You've got to be kidding!
I called this guy one time about a serious problem on his cell and later found out that he was mis- representing himself as still working for Sonic. He was all concerned and everything, then I called the factory,talked to Joe and he said Fred hasn't worked here for quite sometime. Oh yeah, Fred was real good! NOT! I explained to Fred during one conversation about a problem I wa experiencing (tha I paid cash for my Sonic and guys we're talking $96k) and he said I don't care what you paid for your boat
This is only one of the many problems I've had with Fred, Richard, Joe etc..
My buddy even told me that a friend of his was at a local boat show and one of Sonic's previous dealers was totally slamming Sonic's quality, customer service and the future of the company.
I called this guy one time about a serious problem on his cell and later found out that he was mis- representing himself as still working for Sonic. He was all concerned and everything, then I called the factory,talked to Joe and he said Fred hasn't worked here for quite sometime. Oh yeah, Fred was real good! NOT! I explained to Fred during one conversation about a problem I wa experiencing (tha I paid cash for my Sonic and guys we're talking $96k) and he said I don't care what you paid for your boat
This is only one of the many problems I've had with Fred, Richard, Joe etc..
My buddy even told me that a friend of his was at a local boat show and one of Sonic's previous dealers was totally slamming Sonic's quality, customer service and the future of the company.
Last edited by steve chalupka; 01-22-2005 at 08:10 AM.
01-22-2005 | 04:36 PM
#17
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Re: Bill Kern's Sonic 42SS
Steve , you called the man on his cell phone and he was concerned , you wanna ***** about the fact that he may or may not have been gone from Sonic. If the guy was concerned , he was concerned! wether or not he was working for Sonic! I can tell you that dealers who are no longer dealers ,are because they did not want to service the customers! I delt with numerous calls from customers that the factory had not sold boats to, all upset that the"dealer was not willing to assist them". If a dealer sold them the boat and made money they should take care of any assistance to the customer within reason.As for your statement of quality issues! False and whoever said it is clueless. What captwk is dealing with are not quality issues but "service issues". Lack of service does not equal lack of quality! Now go shovel your driveway! "It's all palm trees and sunshine down here!"
01-22-2005 | 04:50 PM
#18
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From: mass
Re: Bill Kern's Sonic 42SS
now their you ya go captbkoch doesn't work for sonic at this time and is still backing them.they must be hell of a good boat or i wounldnt just have purchased a new 2005.good luck brian
01-22-2005 | 08:26 PM
#19
www.hyperfishing.com
Joined: Oct 2000
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From: North and South
Re: Bill Kern's Sonic 42SS
Well, all I can say is that Fred and Jay were absolutely first rate in my dealings with them and they went well BEYOND what they merely needed to do. I think Fred taking calls after he stopped working at Sonic proves the point, those two really cared about the boats and the customers.
01-23-2005 | 02:04 AM
#20
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Posts: 115
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From: Gurnee, IL/ LOTO
Re: Bill Kern's Sonic 42SS
Captbkoch -
I would like to speak to you personally regarding the problems I've had with Sonic. I do not want to air Sonic's dirty laundry on a public forum --- yet.
Believe me when I tell you Fred was NOT and I repeat NOT concerned he was RUDE among other things.
Either leave me your number or I will leave you mine via email and we'll talk. Trust me you will understand my position when we speak directly.
I do Look forward to hearing from you.
S -
p.s Just realized your Brian (previously) from Sonic. Disregard my request.
I would like to speak to you personally regarding the problems I've had with Sonic. I do not want to air Sonic's dirty laundry on a public forum --- yet.
Believe me when I tell you Fred was NOT and I repeat NOT concerned he was RUDE among other things.
Either leave me your number or I will leave you mine via email and we'll talk. Trust me you will understand my position when we speak directly.
I do Look forward to hearing from you.
S -
p.s Just realized your Brian (previously) from Sonic. Disregard my request.
Last edited by steve chalupka; 01-23-2005 at 02:10 AM.
