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Eddie Marine Customer Knowledge and Service, LOL!

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Old 03-14-2002, 09:13 PM
  #11
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A Company that doesnít stand by their products or information that they give isn't worth dealing with. If you order a part and know what you want itís easy. When you rely on the information from a tech person and they give you bad info it becomes their problem. I have done business with many companies. The only true test of a company is how they take care of problems. Anyone can sell you products, parts, boats, cars, etc. Its how they take care of you after the sale that shows a good company.
Dan
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Old 03-15-2002, 04:36 PM
  #12
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Just got back in office & parts eddie marine said I was going to have today were here, just like they said. I looked at invoice & on top it said ship next day but charge overnight. I was septical so looked up on our UPS price rate. Per our rates the amount they charged me for freight was $2.00 more that what the cost would have been for but overnight rate they paid was aprox. $48.00 more that what I paid. I do not know if the markup eddie marine made on my order was enough to cover this but they took care of a problem & have one happy customer now & I will buy from them again.
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