Whats with all the Bashing???
#21
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#22
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JC Perf,
You are dead on, it's crazy. We all work so hard and sometimes you have to make tough decisions in business but to be ripped in world wide format and then have people that know nothing about the topic rip you can be frustrating. Unfortunatly dealers, mfg and other cannot say anything or we get bashed but then when some of the same people put these "bad energy" post up there the same ones that come back and ask for help and act as if they never made the post.
Can we make everyone happy, no but we try in an industry that is down, losing dealers, vendors, etc at record pace. We don't need to hurt the industry more than it has already been affected by economy or other but rather spend "good energy" making it better.
Although not fun and does not feel good I can live with being beat up over not selling someone a boat but don't understand why you get put in the penalty box for not selling something.
Was it blown out of proportion, yes it was. Could have I responded quicker, yes if I had my phone on. Could have the consumer been patient and not involved another family member yes. Could have this same consumer not yelled at my service manager whom is not involved in sales transactions, yes.
We live and certainly learn.
Regards,
Shogren Performance Marine
www.teamshogren.com
You are dead on, it's crazy. We all work so hard and sometimes you have to make tough decisions in business but to be ripped in world wide format and then have people that know nothing about the topic rip you can be frustrating. Unfortunatly dealers, mfg and other cannot say anything or we get bashed but then when some of the same people put these "bad energy" post up there the same ones that come back and ask for help and act as if they never made the post.
Can we make everyone happy, no but we try in an industry that is down, losing dealers, vendors, etc at record pace. We don't need to hurt the industry more than it has already been affected by economy or other but rather spend "good energy" making it better.
Although not fun and does not feel good I can live with being beat up over not selling someone a boat but don't understand why you get put in the penalty box for not selling something.
Was it blown out of proportion, yes it was. Could have I responded quicker, yes if I had my phone on. Could have the consumer been patient and not involved another family member yes. Could have this same consumer not yelled at my service manager whom is not involved in sales transactions, yes.
We live and certainly learn.
Regards,
Shogren Performance Marine
www.teamshogren.com
I post on here ocassionally also, but a while back, I contacted Shogren Marine about a boat that I was interested in. I received a reply from Scott...actually several replys...NONE of which that were PUSHY or treating me with the dumb-ass approach. Scott treated me like we had been friends for years and I have never met the man...hopefully that will change someday. I have a friend here that bought a used Sonic from him 2 years ago and my friend had nothing but wonderful things to say about Scott. From my email dealings with Scott and his business...and my friends dealings with them...I dont give a S**T what some PUTZ has to say about them in a negative way...it is NOT going to change my opinion of the Shogren name in any way. The bashing that was in a thread about Shogren...I didnt even bother to read it. That is how UN-INTERESTED in it that I am. From the way that Scott treated me thru the emails...answering endless questions and always being professional about it...it has earned very high respect that has no chance of changing...especially from some crybaby.
#24
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I may be the exception here, but I find some of these threads informative. I recently found my race engine siezed after paying a highly respected performance shop to winterize it. I haven't "bashed" them on line-but I wished I had read threads from others before going to this shop. How a shop/builder handles a problem can make all the difference. If a builder/shop handles the problem fairly, this should be posted also.
#26
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I dont post on here much or have alot of free time to spend on here.It seems lately that there is alot of bashing on here.This kind of stuff will and is driving the professional Marine industry off the site!!!I looked this week and it was Outerlimits,Shogren,and Ron Bender.This really has to stop!!
Everyone has his/her own opinion and naturally each thinks they are right and the other is wrong. There will be disagreements; that's a given. True character is defined more by how those disagreements are dealt with. Unfortunately, forums like this one enable those who would rather make disagreements public domain so as to gain the support of others, rather than handling them like gentlemen in private. Just a sign of the times I guess.
I like the tech savvy that some of the members have, enjoy reading about the boating industry in general, love reading about Bobthebuilder's travels, but the drama threads seem to get the most attention. That's sad. I'm not a big time offshore powerboater, just a guy on a lake who likes to take boat rides and see nice hardware on the water. Boating should be an escape from drama....at least that's how I'd like to be, even in the virtual world.
Last edited by emilsr; 06-13-2010 at 12:22 PM.
#27
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As I had said in the other thread, i can empathize with both party's. I also know what it is like to be on both ends of the stick here on the forums. mine and my friends integrity was questioned about a certain individual, by another individual that was guilty of poor business practices. I have also done my best to make members aware of people that deceive and are poor business's.
The forum is a tool, plain and simple, if a person wants to profit from the forum, then he must be ready to deal with an adverse situation. when I did a group buy for oil a few years back, I handled every transaction perfectly, still had two guys try to hose me and cancel the credit card transactions, I showed proof of delivery through records and calls, they saw the error and it was done, but I will never offer that again, period.
As for Scott's situation, I will take his side, from my reading he was in the process of making everything right and a breakdown in communication for a certain time as well as an "excited" customer, came to an early halt.
As for the people that say the customer is always right, I wholeheartedly disagree, they are right only when they are right. As much as businesses are held to a certain ethics code, i believe the consumer has a certain code to live by as well. It is VERY hard for an honest business to deal with dishonest clients.
The forum is a tool, plain and simple, if a person wants to profit from the forum, then he must be ready to deal with an adverse situation. when I did a group buy for oil a few years back, I handled every transaction perfectly, still had two guys try to hose me and cancel the credit card transactions, I showed proof of delivery through records and calls, they saw the error and it was done, but I will never offer that again, period.
As for Scott's situation, I will take his side, from my reading he was in the process of making everything right and a breakdown in communication for a certain time as well as an "excited" customer, came to an early halt.
As for the people that say the customer is always right, I wholeheartedly disagree, they are right only when they are right. As much as businesses are held to a certain ethics code, i believe the consumer has a certain code to live by as well. It is VERY hard for an honest business to deal with dishonest clients.
#30
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When it comes to BASHING, unless the poster is willing to post their own information, NAME, LOCATION, I don't even pay attention. However their are some dealers that deserve to be called out, we know who they are, and some customers who should be called out as well.
The Marine industry is in a dynamic change, many dealers out of business, many builders holding on by a string, customers are demanding more and in most cases dealers/builders cannot afford to offer more.
The Marine industry is in a dynamic change, many dealers out of business, many builders holding on by a string, customers are demanding more and in most cases dealers/builders cannot afford to offer more.