wow, never seen service this bad
10-26-2004 | 06:08 PM
#21
Guest
Posts: n/a
Re: wow, never seen service this bad
i feel your pain!!!!
my dsl stopped working over a month ago.
figured it was a virus (running very slow) so i re-formated the puter however i dont have the installation cd to re-install dsl.
called sbc "tech support" 5 friggin weeks ago to get the cd.
guess what , im still waiting
hopefully , these corporate geniuses will figure out outsourcing DOESNT WORK!!!!
copy of an email i sent yesterday to the "director of customer service": how much you wanna bet i never get a reply
I'm writing you in hopes you will do something about the worst customer service I think I've ever received from a company.
I've been trying to get an Enternet 300 installation CD from your technical support people for well over a month.
I've called them probably a total of 20 times , been promised the CD within a few days , been promised a follow-up call to see if it arrived , all to no avail. Each and every time I'm told I will receive the CD within a few days. TIME AFTER TIME!!!!!
I've even identified the problem FOR them. my "billing zip code 64063" is different then my "service zip code 64081" for some odd reason. Yet they cant seam to send me a CD.
To top it off , today , one of your level-2 personnel , a man named "Fouad" , who was extremely rude , hung up on me abruptly after telling me there was nothing else he could do for me!!!! I've waited for 5 weeks to get this CD and this is how I'm treated? What does a customer have to do to get some attention? 20 MORE calls???????
Please help.
Steve xxxxxxx
404 SW xxxxxx St.
Lees Summit , Mo.
64063
DSL # 816-525-XXXX
Daytime 816-524-XXXX
my dsl stopped working over a month ago.
figured it was a virus (running very slow) so i re-formated the puter however i dont have the installation cd to re-install dsl.
called sbc "tech support" 5 friggin weeks ago to get the cd.
guess what , im still waiting
hopefully , these corporate geniuses will figure out outsourcing DOESNT WORK!!!!
copy of an email i sent yesterday to the "director of customer service": how much you wanna bet i never get a reply
I'm writing you in hopes you will do something about the worst customer service I think I've ever received from a company.
I've been trying to get an Enternet 300 installation CD from your technical support people for well over a month.
I've called them probably a total of 20 times , been promised the CD within a few days , been promised a follow-up call to see if it arrived , all to no avail. Each and every time I'm told I will receive the CD within a few days. TIME AFTER TIME!!!!!
I've even identified the problem FOR them. my "billing zip code 64063" is different then my "service zip code 64081" for some odd reason. Yet they cant seam to send me a CD.
To top it off , today , one of your level-2 personnel , a man named "Fouad" , who was extremely rude , hung up on me abruptly after telling me there was nothing else he could do for me!!!! I've waited for 5 weeks to get this CD and this is how I'm treated? What does a customer have to do to get some attention? 20 MORE calls???????
Please help.
Steve xxxxxxx
404 SW xxxxxx St.
Lees Summit , Mo.
64063
DSL # 816-525-XXXX
Daytime 816-524-XXXX
10-26-2004 | 06:28 PM
#24
Registered
Joined: Sep 2002
Posts: 3,606
Likes: 0
From: Lewis Center, Ohio
Re: wow, never seen service this bad
Originally Posted by Shanghied Again
We just had Verizon takes us for a ride, My son lost his phone yesterday went to Verizon (Have Insurance) One more month to go on the contract. The first Verizon store wouldn't give us the time of day! Real A#$#. Now e showed this jerk that we can upgrade on line, he didn't want to hear it!!
Went to the next Verizon store in the Mall, Almost the same treatment seams like they sign you up and (Up Yours) The new phone would cost us $259 not $79 for 2 for one according to there add or our account according to the computer. That both counter people said that the computer account isn't true! (Great Training)
Well that was it for me! Went over to T-Moble signed up 2 Camera phones $60 and a 1 year contract instead of a 2 year contract that Verizon has.
Called Verizon today to cancel we know there is a $175 cancelation fee. But they are saying we have two phones one account $350 Disconect fee. After arguing with the idiot now they try to pursuade us to stay, they will give us 2 phones 1 month free yada yad yada... at this point my only saying was I will pay the 350 so you people can go away and put your phone and service were the sun don't shine..
I had Verizon for 10 Years I guess loyalty means nothing to a big company.
Went to the next Verizon store in the Mall, Almost the same treatment seams like they sign you up and (Up Yours) The new phone would cost us $259 not $79 for 2 for one according to there add or our account according to the computer. That both counter people said that the computer account isn't true! (Great Training)
Well that was it for me! Went over to T-Moble signed up 2 Camera phones $60 and a 1 year contract instead of a 2 year contract that Verizon has.
Called Verizon today to cancel we know there is a $175 cancelation fee. But they are saying we have two phones one account $350 Disconect fee. After arguing with the idiot now they try to pursuade us to stay, they will give us 2 phones 1 month free yada yad yada... at this point my only saying was I will pay the 350 so you people can go away and put your phone and service were the sun don't shine..
I had Verizon for 10 Years I guess loyalty means nothing to a big company.
Wait until you are out of contract..... I dont think God is treated as good
On contract- My phone broke200$ or we can spread it out over a year if you add another one year to contract
off contract- I broke my phone, need a new one.
200$ or spread out over year
- Nextel is 3 stores down
I can do 39.99 with all accessories
10-26-2004 | 09:02 PM
#25
Registered
Joined: Oct 2004
Posts: 31
Likes: 0
From: Norfolk VA
Re: wow, never seen service this bad
I had a problem with AMEX last year after a week of runaround I sued the ba*ta#ds they sent me a check including atty's fees. Next time I won't wait so long to sue! They don't seem to want to go to court over $600.
10-26-2004 | 09:57 PM
#26
Charter Member
Joined: Oct 2000
Posts: 1,074
Likes: 0
From: Central, Ohio USA
Re: wow, never seen service this bad
We have support people from India in our office to support some of the programs we use. On more than one occasion I asked an India support person to email me their questions and answers because I could not understand them.
10-26-2004 | 11:32 PM
#27
Thread Starter
Registered
Joined: Jun 2003
Posts: 2,075
Likes: 1
From: Lake George Area NY
Re: wow, never seen service this bad
i had an indian that worked for me once about to years ago, he complained about me because I made him eat a hamburger at lunch, I just couldn't help my self, i wanted to see how far I could push this prick, I couldn't stand him.
10-27-2004 | 06:50 AM
#29
Registered
Joined: Apr 2004
Posts: 483
Likes: 0
From: Lake Mary, Fl
Re: wow, never seen service this bad
My sister has been fighting with AmEx for two years. She sent in a check to pay off her account, which they claim was never received. When she sent them a copy of the front and back of the cancelled check, they claimed it wasn't ledgible. They reported to the credit bureau for non-payment, and she had to get an attorney.
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10-27-2004 | 07:50 AM
#30
Charter Member #232
Joined: Oct 2000
Posts: 18,417
Likes: 6
From: Carlisle, MA USA
Re: wow, never seen service this bad
You can not blame the companies for trying to increase their bottom line. It is aparrent that unless people stop using companies that outsource then it will continue to happen. HOWEVER people like the cheaper prices, and more often then not buy the cheaper rather then the quality product. This is nothing new, I do not like it but it is nothing new. Slam the AMEX and DELL all you want for doing that but I am not so sure it is correct to slam the people at the other end of the line. They are just doing what they are told to do. Not thier fault.
Jon
Jon
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