Hello,

I wanted to share an experience I had tonight regarding my insurance.

Cliff notes:

Sent payment to carrier using electronic bill pay.
Devin's staff contacted me to let me know my payment was late.
I then called the carrier, MISTAKE.
I sent Devin a screen shot from my account showing the payment
He saw that I fat fingered 1 number in the account number (I didnt notice it)
He then handled everything for me with the carrier and had me covered in 30 minutes.

Lessons:

Be careful what you type
Let your agent work for you as they are experienced and can help.

I called Devin pretty upset, he told me, "Keith, I dont sell just policies, I sell service and I will get this straightened out" He delivered!

Thanks Devin!!!