Mandi,
Good to see you back on the boards.
I have to agree with PQVyper340 comments.
Very well put!! I am a representative for a couple of products manufactured in Pa. Image is everything. Customer Support from the dealer is mandatory within the network structure.

Thanks folks, I appreciate your input. I live in the Detroit area so a drive accross the state to PQ factory won't kill me as long as I know they will be there for us.

Support is very important, I will gladly pay a reasonable premium anytime for strong customer service.

I purchased a 2001 280 Silencer from Blue Bay Yachts in Niceville, Florida a few months ago and have been nothing but pleased with this boat. There are a few minor things that need fixing and the dealer is going out of his way to make sure things are done right and close to home so I won't have to pull the boat over 300 miles to his dealership ( I live near Baton Rouge Louisiana). With this commitment to his products and the repatation of Powerquest, I should enjoy many years of great service and pleasure on the water!

Maybe PQ should pay attention to this and put the heat on the southern PA dealer that is NOT meeting the customers satisfaction.