Coastal Marine Export in Boynton Beach FL?
07-31-2018 | 02:59 PM
#61
Registered
Joined: Nov 2009
Posts: 4,198
Likes: 500
From: KY
You can buy a 100% warranted drive by Merc without a serial number, I know because I bought one. Bought a 1.81 B3 XR in 2015 from another marine business which was out of state and shipped.. He had the upper but had to order the lower. Since this was pieced together there was no serial number.
After installing the drive the inner shaft seal started to leak. Took it to a nearby dealer and they contacted the seller, which provided sales receipt, and Merc covered the repair. Just took a little longer.
Only bad thing is after testing, found out 1.81 would not work and used my old 2.0 drive on the XR upper
After installing the drive the inner shaft seal started to leak. Took it to a nearby dealer and they contacted the seller, which provided sales receipt, and Merc covered the repair. Just took a little longer.
Only bad thing is after testing, found out 1.81 would not work and used my old 2.0 drive on the XR upper
07-31-2018 | 03:27 PM
#62
Ginger or Mary Ann?
Joined: Oct 2000
Posts: 11,030
Likes: 9
From: L
......Mike answers every question so long as it has nothing to do with missing packing, open box or missing serial numbers on equipment. Still thinking of buying a B3XR drive (best prices I've seen) but only hesitation is if I need warranty work, will it come from Merc, or will I be sent parts removed from another drive to repair. Called Merc and was told if there is no serial number they will not warrant, not that Merc stands behind there warranty like they use to.
__________________
Some people are like Slinkies - Not really good for anything, but they
bring a smile to your face when pushed down the stairs.
Some people are like Slinkies - Not really good for anything, but they
bring a smile to your face when pushed down the stairs.
Last edited by US1 Fountain; 07-31-2018 at 03:31 PM.
07-31-2018 | 03:58 PM
#63
Registered
Joined: Nov 2009
Posts: 4,198
Likes: 500
From: KY
Just like when I bought the 2 HP transom assemblies, one with and one without the trim sender. The first came in great and well packaged. I sold the first to another OSO member because I wanted the trim sender. The second came in that was not well packaged and the Anode was busted. I was sent a replacement by Mike that was cut off another drive, and I had to splice the wires back together.
All said and done, the digital trim I wanted still does not work (so far as the gauge) even with a analog to digital converter
07-31-2018 | 04:09 PM
#65
Registered
Joined: Nov 2009
Posts: 4,198
Likes: 500
From: KY
I'd buy from you again Mike, and don't believe you deserve all the low comments. Didn't like my small issue and it would not stop me from checking with you next time.
07-31-2018 | 04:11 PM
#66
Banned
Joined: Jul 2011
Posts: 9,594
Likes: 46
From: Ft. Worth TX
Merc warranty plain and simple. and No third parties warranties will be covered. Only if its sold thru the OEM Merc dealer networks that applied warranties will be issued. And the country that it is sold in. Again OEM dealer - OEM merc does not sell retail to an open market period. Please read the many questions and about the part of the serial numbers for warranty covered. It is all listed in the OEM Merc info below.
https://www.mercurymarine.com/en/us/faq/
https://www.mercurymarine.com/en/us/faq/
Last edited by BUP; 07-31-2018 at 04:18 PM.
07-31-2018 | 06:01 PM
#67
Registered
Joined: Jan 2011
Posts: 18
Likes: 0
From: Boynton Beach FL
We file and process warranty claims on a weekly basis with Mercury Marine and Mercury Racing with no problem whatsoever to keep our very positive reputation in the marine industry and the system works very well.
Last edited by Coast Mar Exp; 07-31-2018 at 06:05 PM.
07-31-2018 | 07:11 PM
#68
Banned
Joined: Jul 2011
Posts: 9,594
Likes: 46
From: Ft. Worth TX
great news but MERC has never heard of CME period and a phone number can prove all that. So what is your answer now ?
A customer that bought stuff off you from your FB ads that I know needs a shipping address for warranty claims. Where can he send the stuff to ? Surely not the condo address ?
A customer that bought stuff off you from your FB ads that I know needs a shipping address for warranty claims. Where can he send the stuff to ? Surely not the condo address ?
Last edited by BUP; 07-31-2018 at 07:16 PM.
07-31-2018 | 07:39 PM
#70
Registered
Joined: Jan 2011
Posts: 18
Likes: 0
From: Boynton Beach FL
Have him contact us via email at [email protected]. We are more than
happy to help him with a warranty claim for something he purchased from us :-).
happy to help him with a warranty claim for something he purchased from us :-).
