Originally Posted by insatiable (Post 2348518)

julie, my name is rich arellano & have been doing business with trick for over 2 years now, this year alone i dropped 100,000 there. i started my 1st order 1 week before the miami boat show of 3 new konrad outdrives. when i finally got my order in july, yes july that is when i found out what else i would be needing. total shock that nobody informed me that the "ace" complete package was not complete. another 8,000 later & i get my parts in late august. well most of them, i am still waiting on a few, however most showed. also in january this year i sent back a p/s unit i got from you that was used once before it went, i am still waiting for my new part, since last jan. also in mid summer i ordered new tabs & sea strainers that were the wrong size, & returned. that was in july, it's november & i still can not get my card credited back about 6,000. is there anything you can do to help me? please, i could really use some. forget the fact that my boat was down all summer waiting for parts that never showed, i lost my storage unit due to being gone so long @ a friend's shop they thought i wasen't gonna b back they rented it & now i am really suffering, forget that. can i please get the part's i paid for in february, & the 6,000 i have been promised too b credited?!?! please please please let me know what you can do for a customer who has been very patiently waiting(and never asked for a dollar off of anything, ever). thank you rich

Originally Posted by insatiable (Post 2348518)

i started my 1st order 1 week before the miami boat show of 3 new konrad outdrives. when i finally got my order in july, yes july that is when i found out what else i would be needing. total shock that nobody informed me that the "ace" complete package was not complete. another 8,000 later & i get my parts in late august. well most of them, i am still waiting on a few,

Originally Posted by Lofty (Post 2348647)

BTW Rich, if you still need help just call, you're not too far away from us. I'de like to see that Konrad package working, I was looking forward to that project. Looked like a good challenge. Let me know what parts your short and I'll help you get it sorted.

Originally Posted by Pantera28-650HP (Post 2348646)

Rich -

If in fact the Konrad Ace Package you received was not complete, then there was something wrong and it wasn't Konrad.

I have installed the Konrad Ace on my own boat and every part, nut, bolt and washer was there in the crate - including drive and trans fluid! As a dealer for Konrad, I cannot let this slide as a Konrad issue. If there is anything I can do relating to the Konrad Drives, please let me know.

Sincerely,

Kirk Jurinek
Elite Marine, Inc.

Originally Posted by Lofty (Post 2348653)

Hopefully you didn't cut a full size opening for the center drive?

Originally Posted by Lofty (Post 2348643)

Yeah... good story. I quoted that drive package to you COMPLETE!!! I spent a huge amount of time getting the package spec'd and thinking through the process. I know Fred came in with a lowball bargain basement price and stole the deal out from under me. I would have driven up to your shop and helped you with that install, it was not going to be straight forward and you would need help getting the whole deal to work. I'm sorry this happened to you but when you do business with companies that quote prices LOWER than actual cost and don't have any knowledge or experience with the components they are selling this is what happens.

I've been involved in the operations of many companies large and small. If one vendors price looks too low then it's time to get worried, they've missed something or will hit you with a price escalation later.