BEWARE of Coastal Marine Export Purchases
08-29-2019 | 09:17 AM
#21
Forum Regulator
Joined: May 2001
Posts: 24,215
Likes: 1,613
From: Worldwide
What you sold him, and what you sent him are two different items altogether.
I would not have inspected the prop and markings after pulling it out of that box.
He didn't find out that it wasn't right until he ran it on the boat.
Pay for the shipping back, and refund the man his money.
Plain and simple.
08-29-2019 | 09:30 AM
#22
Registered
Joined: Nov 2004
Posts: 14,154
Likes: 3,714
From: On A Dirt Floor
08-29-2019 | 09:44 AM
#23
Thread Starter
Registered
Joined: Jan 2008
Posts: 164
Likes: 0
Here is the ad that Coastal Marine Export has in the classified section of OSO. NEW propellers any pitch... Mike even charged me more than was advertised... I thought I would be receiving a NEW stock 30 pitch Maximus. Just like he said in the attached text string. I received the 32 pitch prop that is shown in my photos.. The box is a factory Mercury box that is marked as a 30 pitch. That is not what was in the box. I received a re-pitched prop. It is not what I was told I was going to receive. I am willing to spend a significant amount of time and money until this is resolved. I have the proof to back up my claim.. This is not right to do this intentionally to a customer. You can see the box is marked as a stock 30 pitch but what I received is a 32 pitch reworked to a 30. I will accept a full refund including shipping. That is the only way to make this right. 
Last edited by relaxalot; 08-29-2019 at 10:36 AM. Reason: Showing a different more complete photo
08-29-2019 | 10:39 AM
#24
Thread Starter
Registered
Joined: Jan 2008
Posts: 164
Likes: 0
Notice how the add says NEW.... not reworked.. I ordered a new stock 30 pitch prop.. I received something else other than what I was told you were shipping.. just not right..
08-29-2019 | 10:50 AM
#25
Banned
Joined: Jul 2011
Posts: 9,594
Likes: 46
From: Ft. Worth TX
Like I said in a past post -- Im the bad guy here for exposing about look for your serial numbers when buying applicable Merc parts and other marine OEM parts. So if one thinks I m still the bad guy here so be it. . See CME looks at you guys as being dumb --- heck these dumb boat owners do not know anything that serial numbers and tracking numbers comes with many Merc parts so magically all of that is gone before shipment to the buyers.
1. CALL MERC and B I T C H like H E L L. Its their parts that they are allowing to get peddled here thru a C. C. BOAT MANU and out the back door of the international shipping warehouse in Miami. They continue allow this as admitting from CME for 7 years straight of daily peddling MERC parts all over the webs and misrep parts to the buyers.. WOW Merc shame on you to even allow this -- when many real Florida Merc dealers have to maintain dealer buys and requirements also have a min of one cert tech working the service center. I am shocked that the dealers are not up expressing their voice of deep concern up here.
And for the record that is a used prop and not even a current manu prop. . Jeez you could nt even get a decent box as well. Again CME looks at this as you guys are dumb and would never know about any of this especially serial numbers and warehouse tracking numbers so forth and so on . .
.
1. CALL MERC and B I T C H like H E L L. Its their parts that they are allowing to get peddled here thru a C. C. BOAT MANU and out the back door of the international shipping warehouse in Miami. They continue allow this as admitting from CME for 7 years straight of daily peddling MERC parts all over the webs and misrep parts to the buyers.. WOW Merc shame on you to even allow this -- when many real Florida Merc dealers have to maintain dealer buys and requirements also have a min of one cert tech working the service center. I am shocked that the dealers are not up expressing their voice of deep concern up here.
And for the record that is a used prop and not even a current manu prop. . Jeez you could nt even get a decent box as well. Again CME looks at this as you guys are dumb and would never know about any of this especially serial numbers and warehouse tracking numbers so forth and so on . .
.
Last edited by BUP; 08-29-2019 at 12:30 PM.
08-29-2019 | 11:14 AM
#27
Banned
Joined: Jul 2011
Posts: 9,594
Likes: 46
From: Ft. Worth TX
We have been in business for 7 years and have many very happy customers all over the world!
This customer received what he ordered and was told we do not offer any returns on propeller purchases which was clearly
noted on his invoice. He contacted us via email a week after his purchase and also after he was using the propeller.
We told him we do not offer any returns on propeller purchases. He then processed an Amex charge back for the purchase
which Amex reviewed and ruled in our favor. I'm sorry he's not happy with the charge back outcome and had to go and try to
discredit our company here and on social media.
This customer received what he ordered and was told we do not offer any returns on propeller purchases which was clearly
noted on his invoice. He contacted us via email a week after his purchase and also after he was using the propeller.
We told him we do not offer any returns on propeller purchases. He then processed an Amex charge back for the purchase
which Amex reviewed and ruled in our favor. I'm sorry he's not happy with the charge back outcome and had to go and try to
discredit our company here and on social media.
Should we send anything back to the CC boat manu that these parts are coming from or the Merc Miami International warehouse or Land N Sea warehouse ?
08-29-2019 | 12:25 PM
#28
Registered
Joined: Jul 2009
Posts: 39
Likes: 0
Seems very clear that Coastal Marine did not ship what was promised. I would direct Amex to this thread.
OSO should also be a resource as they are allowing this guy to continue to advertise.
OSO should also be a resource as they are allowing this guy to continue to advertise.
08-29-2019 | 12:43 PM
#29
Registered
Joined: Apr 2007
Posts: 157
Likes: 7
I have been in this business for 35 years and around performance boats for over 40 years, longer than many of you have been alive. Why don't you go to your local dealer and support them. We all discount parts, props, transoms, etc. If you want to come down and hang out at the clubhouse (our place of business) you have to pay dues. Many of you go to your local dealer and ask why does my motor do this or that and after we diagnose it you go online and by from the cheapest seller you can find. You borrow props and say thanks and go online without even asking if we can match a price. Online sales will end up destroying the local guys. Then who will you turn to on Sunday when you have a boat load of people and need a rocker arm or whatever. All I can say is I don't have any sympathy for what you receive from sellers online. Everyone is in business to make a living and pay their bills. Everyone, even the guys online selling parts at cost. That last sentence says it all.
08-29-2019 | 01:37 PM
#30
Registered
Joined: Jun 2010
Posts: 4,838
Likes: 928
I have been in this business for 35 years and around performance boats for over 40 years, longer than many of you have been alive. Why don't you go to your local dealer and support them. We all discount parts, props, transoms, etc. If you want to come down and hang out at the clubhouse (our place of business) you have to pay dues. Many of you go to your local dealer and ask why does my motor do this or that and after we diagnose it you go online and by from the cheapest seller you can find. You borrow props and say thanks and go online without even asking if we can match a price. Online sales will end up destroying the local guys. Then who will you turn to on Sunday when you have a boat load of people and need a rocker arm or whatever. All I can say is I don't have any sympathy for what you receive from sellers online. Everyone is in business to make a living and pay their bills. Everyone, even the guys online selling parts at cost. That last sentence says it all.
