Go Back  Offshoreonly.com > General Discussion > General Boating Discussion
Help with Fountain Factory >

Help with Fountain Factory

Like Tree0Likes

Help with Fountain Factory


Old 05-20-2002, 12:17 AM
Posts: n/a

Nextel often comes to my mind when customer service issues come up, they are the worst. But my famous one liner I say to them several times a month, " If My Company and I performed our customer service in the way in which you folks do, we wouldn't need these dam cell phones, because we wouldn't have anyone calling us!" Is there so much business out there right now that customer service does not matter. In my profession, We try and stay in the high 90's for customer satisfaction. Your best advertising is your existing customers. Half of our work in a year is done on referrals. Those people at Fountain have no idea how damaging this thread has been. I do own a Fountain(not a new one) and have had the same luck in messages I have left there just to answer a question that would have taken them like 10 seconds. I am fairly certain that I will buy a New boat within the next Five years, and these guys are off my list. If I spend the big money, I want assurances to service because our season is limited. "These aren't just broken Sea Doos Reggie, get with the program". Midnight
Reply With Quote
Old 05-20-2002, 08:31 AM
Platinum Member
Join Date: Nov 2000
Location: PA USA
My Boat: Fast Boats , Fast Cars
Posts: 1,435

I thought Fountain was a ISO 9000 Company ???
baja27 is offline  
Reply With Quote
Old 05-20-2002, 08:46 AM
Join Date: Oct 2000
Location: Lakewood, NY, USA
My Boat: Velocity 290 VR- 1
Posts: 2,775

All ISO 9000 means is the paperwork is correct, the product may be wrong, customer service can be bad but by god, all the I's are dotted ant the t,s crossed.
Padraig is offline  
Reply With Quote
Old 05-20-2002, 09:02 AM
dockrocker's Avatar
Join Date: May 2002
Location: Deeee-troit!
Posts: 3,357

Now this here's a complaint letter! Supposedly, this was sent to National Telephone, a telecom company in England (I guess they have two big ones, NTL and British Telecom - BT). A friend sent it to me a while back. Even if it's not real, it is funny as hell.

Dear Cretins:

I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone.

During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.

Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office.

My initial installation was canceled without warning or notice, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how? I alleviated the boredom to some small degree by playing with my testicles for a few minutes - an activity at which you are no doubt both familiar and highly adept.

The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools-such as a drill bit, and his cerebrum.

Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived a total of six weeks after I had requested it, and begun to pay for it. I estimate that the downtime of your internet servers is roughly 35%...these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend.

I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers. I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman...and several other variations on this theme.

Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music. Forgive me, therefore, if I continue.

I thought BT were ****, that they had attained the holy piss-pot of god-awful customer relations, that no one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there?

How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of bastards you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - wankers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy.

Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage.

I enclose two small deposits, selected with great care from my cats litter tray, as a statement of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees.

Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of t**ts.

Steven Langford MSc, Ph.D.
dockrocker is offline  
Reply With Quote
Old 05-20-2002, 08:10 PM
H2Xmark's Avatar
Join Date: Apr 2001
Location: beaumont tx
My Boat: 1997 Fountain 35 Lightning
Posts: 1,703

Last edited by H2Xmark; 05-21-2002 at 09:57 PM.
H2Xmark is offline  
Reply With Quote
Old 05-20-2002, 08:50 PM
Platinum Member
Platinum Member
Steve 1's Avatar
Join Date: Apr 2001
Location: Beautiful Fort Lauderdale www.cheetahcat.com
My Boat: Slippery when wet!
Posts: 10,833

Four by Me also!

Cause and effect.
There are only three laws of nature.
1) F=ma; 2) E=m(c squared); 3) You can't push a rope
From these three laws all others can be derived.
Steve 1 is offline  
Reply With Quote
Old 05-20-2002, 09:41 PM
AT Cult Member #3
VIP Member
R Addiction's Avatar
Join Date: Oct 2000
Location: Pa.
My Boat: '99 Active Thunder Tantrum
Posts: 20,691

Tell Reggie to stop sending his wife to the plastic surgeon and get back to his business.!
R Addiction is offline  
Reply With Quote
Old 05-20-2002, 09:58 PM
Posts: n/a

please correct me if im wrong but didnt skater build some of the good fountain race boats with molds at the skater factory????? i think that says it all.
Reply With Quote
Old 05-20-2002, 11:55 PM
LPBoater's Avatar
Join Date: Oct 2001
Location: The 'Nati
My Boat: 1999 38 Fountain Fever
Posts: 170

I own a Fountain and really like it. It's a shame to watch everyone jump on the bandwagon here. For all of you who own Fountains and jump on the bashing band wagon, you are only killing the re-sale value of your own boat. Joe900sc - I'm sure you are having problems getting through - not doubting it. But there's always 3 sides to a story - yours, mine and the truth. It would be nice to hear something from Fountain - keeping in mind the possibility the truth could make things better or worse for Fountain.

Merlin - ever tried to get anything out of the skater factory?!
LPBoater is offline  
Reply With Quote
Old 05-21-2002, 01:25 AM
candyman35's Avatar
Join Date: Jul 2001
Location: Tinley Park, IL
My Boat: 1997 35' Fountain
Posts: 5,242

I think that the majority of the Fountain owner’s posts on this thread are about the change we have noticed a few months back in customer service and not the quality of the boats. As you know Fountain builds a great boat. I have had a hard time trying to get a hold of anyone at Fountain for the exception of Marty. I finally spoke with Jeff Harris last week after leaving many messages for him. I finally called the operator at Fountain and asked to speak to Reggie and worked down the list until she had a human for me to talk to. I spoke with Wyatt Fountain who relayed my concerns to Jeff who finally returned my call the next day. It shouldn't be this hard to get a hold of someone.

I tried to purchase a new boat back in December. Steve, in customer service, had to get an answer to a question for me. He never returned my call. I was ready to buy another new boat from them. I had already put an order together at my dealer’s shop. All Fountain needed to do was get back to me on a request.

I hope things get back to normal over there. If not I may buy another Fountain but it won't be a new one.

candyman35 is offline  
Reply With Quote

Quick Reply: Help with Fountain Factory

OSO Sponsor
OSO Advertiser
OSO Advertiser
OSO Advertiser