Like Tree0Likes

Fountain Customer Service

Reply
Old 05-07-2004, 12:23 PM
  #21
Registered
 
388Hustler's Avatar
 
Join Date: Feb 2003
Location: Louisville, KY
My Boats: 1999 388 Hustler
Posts: 401
Default

Your comparison of cars to boats isn't a good one in my opinion. Do you have any idea how many cars GM produces a year compared to boats from Fountain? Fountain's "mass production" isn't many boats (unless you have a problem with all of them)

Dean
388Hustler is offline  
Reply With Quote
Old 05-07-2004, 12:40 PM
  #22
Registered
 
rjcardinal's Avatar
 
Join Date: Jan 2001
Location: Baton Rouge, LA
My Boats: '99 27 Fountain Fever
Posts: 1,070
Default

Hey Isurvived

Your avatar looks familiar!!!!!

Ron
rjcardinal is offline  
Reply With Quote
Old 05-07-2004, 12:42 PM
  #23
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

Quote:
Originally posted by 388Hustler
Your comparison of cars to boats isn't a good one in my opinion. Do you have any idea how many cars GM produces a year compared to boats from Fountain? Fountain's "mass production" isn't many boats (unless you have a problem with all of them)

Dean
I'm glad I'm not the only one who thought that.
IceAngel is offline  
Reply With Quote
Old 05-07-2004, 12:43 PM
  #24
Registered
 
Sloman's Avatar
 
Join Date: Sep 2003
Location: Crownsville, Maryland
My Boats: 2002 Sonic 31
Posts: 452
Default

I think they need to stop worrying about the 2mph that OL has them and get back to working on customer service
Sloman is offline  
Reply With Quote
Old 05-07-2004, 01:32 PM
  #25
BZ
Registered
 
BZ's Avatar
 
Join Date: Nov 2003
Location: Evergreen Park Il
My Boats: 2006 Fountain 42 EX
Posts: 2,088
Default

I guess it goes back to 2 things it's not what you know but who you know. i have bought 2 fountains and who ever said the Gail lane is the one to talk to is right. i have even had warranty work done by an independent dealer and they paid the shop directly. you can't beat that for cust service. I would buy another boat from fountain in a min.
BZ is offline  
Reply With Quote
Old 05-07-2004, 01:51 PM
  #26
Registered
 
IDRPSTF's Avatar
 
Join Date: Sep 2001
Location: In your driveway while you sleep
My Boats: Whatever you missed your payment on
Posts: 1,759
Default

I remember the service dept at DSM trying to get hold of Fountain. It would take days to get a return call. But if we called about ordering a new boat the phones would ring right back. Its just there way.

By the way I love the tag line: Who is John Gault? Great book
IDRPSTF is offline  
Reply With Quote
Old 05-07-2004, 01:54 PM
  #27
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

Just put in another call to Wyatt and Jeff both. Let's see how this one goes. Keep your fingers crossed that we get a response like the one that some of you have gotten.
IceAngel is offline  
Reply With Quote
Old 05-07-2004, 05:03 PM
  #28
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

TTT
IceAngel is offline  
Reply With Quote
Old 05-08-2004, 09:03 AM
  #29
Registered
 
eliminator219's Avatar
 
Join Date: Apr 2002
Location: Valparaiso, Indiana
My Boats: 1999 Eliminator Daytona
Posts: 450
Default Customer Relation?

Terra
real sorry to hear that you people are having such bad luck with Fountains head people.
A couple of years ago I was at the Miami Boat Show and had the occassion to be looking at Fountains.Reggie Fountain came up to me and introduced himself, shook my hand and then thanked me for coming to look at his boats.. I have never had anything like this happen before and I have been to a lot of boat and engine builders shops. I was so impressed with this that I thought when and if I ever get rid of my Left Coast Boat I would get a fountain.. Now Im not so sure after reading the above posts. There isnt a time in the past that when I call Eliminator that they dont answer my questions,send requested parts and above all if no one is there at the time of my calls, they do return the calls that day>>
It really sounds bad when they are not interested in getting a factory defect taken care of Its not like Sean is someone that no one knows, as long as has been around.. Its has to be like Malaka(Sounds like a great handle!By the way it means Jackoff in Greek)) is saying in a round about way, they are too busy selling boats that they dont have time to take care of their customers..Sorry state of affairs!! Anyway, Terra and Sean Good luck! Im sure you are going to need it, if Bob Teague cant get them to answer!! Who will they answer?
eliminator219
eliminator219 is offline  
Reply With Quote
Old 05-08-2004, 09:46 AM
  #30
Charter Member #1055/Moderator
Charter Member
Trade Score: (1)
 
GO4BROKE's Avatar
 
Join Date: Feb 2001
Location: CNY
My Boats: Sonic 386
Posts: 4,579
Default

There are no comparisons between the auto and boat industries. I have run service departments in both. Auto dealers do have a "blank check" to a degree. Boat waranty issues are done on individual basis and must be authorized. A dealer may choose to take care of minor issues themselves and risk not being reimbursed, but the big stuff must be approved.
__________________
[img][/img]
GO4BROKE is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
26 REDLINE
General Boating Discussion
14
06-21-2008 04:52 PM
jersey
Baja
2
05-09-2008 12:13 PM
bellmitsubishi
Nor-Tech
3
05-27-2007 10:49 AM
cigrocket
General Boating Discussion
7
11-03-2006 03:49 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 07:53 PM.


Copyright 2011 OffShoreOnly. All rights reserved.