Fountain Customer Service
05-08-2004 | 09:25 AM
#31
Warped & Twisted Member
Joined: Jan 2002
Posts: 2,117
Likes: 1
From: 4 Miles Offshore, IL
Originally posted by IceAngel
1) As far as them "not knowing us from Adam", that couldn't be further from the fact. Wyatt and Reggie both dealt with Sean on a regular basis when he was at Dick Simon Marine.
2) And it's not that we are a "non-dealer" trying to fix the boat, we are trying to get them to either take the boat back to the factory and fix it there or to get it to a dealer that would be able to fix the problem. We are just trying to get some questions answered by Fountain so we know what move they would like us to make next.
1) As far as them "not knowing us from Adam", that couldn't be further from the fact. Wyatt and Reggie both dealt with Sean on a regular basis when he was at Dick Simon Marine.
2) And it's not that we are a "non-dealer" trying to fix the boat, we are trying to get them to either take the boat back to the factory and fix it there or to get it to a dealer that would be able to fix the problem. We are just trying to get some questions answered by Fountain so we know what move they would like us to make next.
2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation
05-10-2004 | 08:49 AM
#34
Thread Starter
Gold Member
Joined: Aug 2002
Posts: 1,524
Likes: 0
From: Greenville, NC
Originally posted by Jamie B.
1) You would think that would help get a return call . . .
2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation
1) You would think that would help get a return call . . .
2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation
05-10-2004 | 10:29 AM
#36
Thread Starter
Gold Member
Joined: Aug 2002
Posts: 1,524
Likes: 0
From: Greenville, NC
Just to let you guys know. After the previously mentioned phone call, Fountain is more than willing to help fix the problem. So eventhough the response time lacks A LOT to be desired, the help we got is more than adequate.
it certainly didn't hurt things
