Like Tree0Likes

Fountain Customer Service

Reply
Old 05-08-2004, 10:25 AM
  #31
Warped & Twisted Member
Platinum Member
 
Jamie B.'s Avatar
 
Join Date: Jan 2002
Location: 4 Miles Offshore, IL
My Boats: Cigarette Top Gun w/ V6's and Maxum 3000 SCR
Posts: 2,117
Default

Quote:
Originally posted by IceAngel


1) As far as them "not knowing us from Adam", that couldn't be further from the fact. Wyatt and Reggie both dealt with Sean on a regular basis when he was at Dick Simon Marine.

2) And it's not that we are a "non-dealer" trying to fix the boat, we are trying to get them to either take the boat back to the factory and fix it there or to get it to a dealer that would be able to fix the problem. We are just trying to get some questions answered by Fountain so we know what move they would like us to make next.
1) You would think that would help get a return call . . .

2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation
Jamie B. is offline  
Reply With Quote
Old 05-08-2004, 03:52 PM
  #32
check freak
Guest
 
Posts: n/a
Default

CS=CS

customer service = common sence

Companies need to get a clue!
 
Reply With Quote
Old 05-09-2004, 07:29 AM
  #33
Charter Member #927
Charter Member
 
Payton's Avatar
 
Join Date: Jan 2001
Location: IN
My Boats: 1991 34' Super Hawaii
Posts: 4,817
Default

TTT
Payton is offline  
Reply With Quote
Old 05-10-2004, 09:49 AM
  #34
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

Quote:
Originally posted by Jamie B.
1) You would think that would help get a return call . . .

2) Oh, I understand now. You hadnt specified that in your original post. Man, since you are only looking for guidance on what / where / who to sent it to now, this really is a disappointing situation
I apologize if I wasn't clear. And just a little up date last contact date was early friday and still nothing.
IceAngel is offline  
Reply With Quote
Old 05-10-2004, 10:43 AM
  #35
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

Attention All-

After all of this FINALLY at 9:37am we recieved a call from JEFF HARRIS. Thanks for all your input, maybe now we can see some results!!!!!
IceAngel is offline  
Reply With Quote
Old 05-10-2004, 11:29 AM
  #36
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

Just to let you guys know. After the previously mentioned phone call, Fountain is more than willing to help fix the problem. So eventhough the response time lacks A LOT to be desired, the help we got is more than adequate.
IceAngel is offline  
Reply With Quote
Old 05-10-2004, 01:11 PM
  #37
Charter Member #1055/Moderator
Charter Member
Trade Score: (1)
 
GO4BROKE's Avatar
 
Join Date: Feb 2001
Location: CNY
My Boats: Sonic 386
Posts: 4,579
Default

I'd bet this thread helped it along.
__________________
[img][/img]
GO4BROKE is offline  
Reply With Quote
Old 05-10-2004, 01:13 PM
  #38
Gold Member
Gold Member
Thread Starter
 
IceAngel's Avatar
 
Join Date: Aug 2002
Location: Greenville, NC
Posts: 1,524
Default

You know I bet you are right it certainly didn't hurt things
IceAngel is offline  
Reply With Quote
Old 05-10-2004, 01:14 PM
  #39
Registered
 
Downtown42's Avatar
 
Join Date: Nov 2003
Location: 1 Flu Ovr KuKos Nest-WI
My Boats: 2005 42' Fountain SOLD
Posts: 9,950
Default

good to hear
Downtown42 is offline  
Reply With Quote
Old 05-10-2004, 01:52 PM
  #40
Charter Member #927
Charter Member
 
Payton's Avatar
 
Join Date: Jan 2001
Location: IN
My Boats: 1991 34' Super Hawaii
Posts: 4,817
Default

Great to hear they are doing the right thing! It only makes sence that they would. they've got 2 new dealers here in the midwest and don't need a black eye.
Payton is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
26 REDLINE
General Boating Discussion
14
06-21-2008 04:52 PM
jersey
Baja
2
05-09-2008 12:13 PM
bellmitsubishi
Nor-Tech
3
05-27-2007 10:49 AM
cigrocket
General Boating Discussion
7
11-03-2006 03:49 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 04:57 PM.


Copyright 2011 OffShoreOnly. All rights reserved.