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Fountain Customer Service

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Old 06-03-2004, 09:30 AM
  #51
GLH
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Default Re: Fountain Customer Service

One small suggestion that might help.





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Old 06-03-2004, 09:41 AM
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Default Re: Fountain Customer Service

blah,blah blah blah...I'll continue at this point to go fast. That is priority.
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Old 06-03-2004, 10:00 AM
  #53
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Default Re: Fountain Customer Service

Quote:
Originally Posted by Downtown42
blah,blah blah blah...I'll continue at this point to go fast. That is priority.
How fast do you go again if the thing is falling apart and they don't fix it?





All in fun DT!
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Old 06-03-2004, 11:23 AM
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Old 06-03-2004, 12:39 PM
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Cool Re: Fountain Customer Service

Quote:
Originally Posted by bigair
How can you compare Sunsation with Fountain? As for poor service from Fountain to their dealers it sounds like it might be an internal problem with the dealer. They might not have the right people to do the job. We all can point the finger at someone else but let's take a closer look at what we can do to make boating fun and more enjoyable and stop complaining. It's not a perfect world out there, yes we will have problems and if we work together to solve them everyone will WIN.
What kind of ridiculous statements are these? Give me a break.... "if we work together to solve them everyone will WIN"... "How can you compare Sunsation with Fountain?"... "it sounds like it might be an internal problem with the dealer"... "let's take a closer look at what we can do to make boating fun"! None of these statements are relevant to Fountain's poor service. You must be on Fountain's PR team? This is not the first dealer that I know personally that has dropped Fountain because of their lack of attention to the dealer once Fountain has signed them up.
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Old 06-04-2004, 09:59 PM
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Default Re: Fountain Customer Service

Well I have been quiet! but when bigair thinks its OK to judge a dealer he knows nothing about (or maybe he does) I have to tell the other side.
I signed up a year ago and i sell Donzi, Sunsation and have sold Velocity. I am on a small fresh water lake in the mountains and sold over a million in boats the first 10 months. Just like JC I the dealer don't get any customer support. I gave them a second chance in Feb. to fix all the warranty issues. The boat has been there sitting in the field with all the other boats waiting to be fixed and is still there! I sell over 100 boats a year and I refuse to sell anything that does not have respectable customer support. I don't care how fast it goes! i will only sell quality top of the line boats. so if you would like all the details call me!

ps. Sunsation has it all over Fountain! And thats fact!
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Old 06-04-2004, 10:11 PM
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Exclamation Re: Fountain Customer Service

PS: That was 1,000,000.00 of just Fountain product! And I received 2003 Dealer awards!
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Old 06-04-2004, 11:07 PM
  #58
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Default Re: Fountain Customer Service

What a shame. I still like Fountains,but I have to say,I probably wouldn't by another
just based on what I've read. Doesn't Fountain know how much bad press is coming
from this board? Almost everyone into performence boats visits this site. Reggie,
beware, word spreads fast!
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Old 06-04-2004, 11:55 PM
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Default Re: Fountain Customer Service

He could care less. He's set for life anyway, and will cash out what little remains to Mercury and leave them holding a bag with holes. "Passion", "lives and breathes" BS....Reggie's about business and always has been. He's had his fun, and in terms of personal dollars, the boondoggles and misdirected "passions" have cost HIM nothing to toy with. (can you say supercruiser? or whatever the hell that multijillion dollar poor judgement was?)The direction his boat company has been headed in for a number of years now denotes air of "riding it out and into the ground until it's gone". He and his personal fortune are well protected, and will be lacking for nothing. You, on the other hand, owning one of his late-model boats might be!
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Old 06-05-2004, 01:01 AM
  #60
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Default Re: Fountain Customer Service

Quote:
Originally Posted by bigair
How can you compare Sunsation with Fountain? As for poor service from Fountain to their dealers it sounds like it might be an internal problem with the dealer. They might not have the right people to do the job. We all can point the finger at someone else but let's take a closer look at what we can do to make boating fun and more enjoyable and stop complaning. It's not a perfect world out there, yes we will have problems and if we work together to solve them everyone will WIN.

P.S.
Sunsation builds a fine boat
Seems to me we are not comparing the boats but the service after the sale. VERY easy to compare IMO. One could use any boat builder for comparison to make this point if they choose. It's simple, Fountain isn't taking care of people and Sunsation is. Has nothing at all to due w/ the boats themselves.

Buck
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