Azz chewin time. Sorry guys.
Next time go here
05-21-2008 | 12:00 AM
#4
Registered User
Joined: Jul 2007
Posts: 859
Likes: 0
From: Alta Loma, CA
Shue, please pass this message on to Karl:
I want the go@ dA@$ hour meter discrepancy statement that I was promised when I purchased my boat 2 months ago. I have been very, very nice up until this point. The detail girl left my boat ignition turned on for 2 days before it shipped, thus putting 52 incorrect hours on it. This was stated in the ad (and Karl's emails, which i have), so there's no dispute over it, but I need it for my title/registration info. I have called 3 times, and sent an email as well. This will only take 5 minutes. I keep getting excuses...busy, no reply, etc.
Shueman, you have always been alot of help to me on the boards, and I thank you for that! As a business owner myself, I feel that Bob needs to know that his people are not getting the easy stuff done. So, I will mail this reply to him personally as well. As I write this, I feel like Eliminator got my money and kicked my azz out the door. My boat left california with NO LIGHTS on the trailer, and numerous other very simple problems (like the radio not working, etc.) which I said NOTHING about. I understand that it was Easter Friday, etc. But it was such an easy fix. Thank god the delivery girl was so careful, and I happily paid her extra hotel bill because she couldn't drive at night (I understand she was blamed for this too, what a shame). Shue, I am not a complainer, but this should not result in a cash-paying, easy to deal with customer getting pissed off about a stupid piece of paper, and ruining a valuable relationship. Everybody has a limit, and I've hit mine. This was my first Eliminator, and could be my last (I stress could). The next contact Eliminator receives will be from my attorney, if that paper is not on my fax by Wednesday afternoon. Not to mention what the forums will look like. All for what? A piece of paper. How stupid. I have tried to handle this the RIGHT way but it ain't working.
I emailed a FOURTH time yesterday, through E-zone, I can be reached through that. Karl is well aware of how to reach me. He had no problem cashing my check for the boat, so a piece of paper should be easy enough. BTW, my $150 worth of ezone product I ordered 3 weeks ago is a no-show, and I've heard nothing on that either...What's goin on out there!!??
I want the go@ dA@$ hour meter discrepancy statement that I was promised when I purchased my boat 2 months ago. I have been very, very nice up until this point. The detail girl left my boat ignition turned on for 2 days before it shipped, thus putting 52 incorrect hours on it. This was stated in the ad (and Karl's emails, which i have), so there's no dispute over it, but I need it for my title/registration info. I have called 3 times, and sent an email as well. This will only take 5 minutes. I keep getting excuses...busy, no reply, etc.
Shueman, you have always been alot of help to me on the boards, and I thank you for that! As a business owner myself, I feel that Bob needs to know that his people are not getting the easy stuff done. So, I will mail this reply to him personally as well. As I write this, I feel like Eliminator got my money and kicked my azz out the door. My boat left california with NO LIGHTS on the trailer, and numerous other very simple problems (like the radio not working, etc.) which I said NOTHING about. I understand that it was Easter Friday, etc. But it was such an easy fix. Thank god the delivery girl was so careful, and I happily paid her extra hotel bill because she couldn't drive at night (I understand she was blamed for this too, what a shame). Shue, I am not a complainer, but this should not result in a cash-paying, easy to deal with customer getting pissed off about a stupid piece of paper, and ruining a valuable relationship. Everybody has a limit, and I've hit mine. This was my first Eliminator, and could be my last (I stress could). The next contact Eliminator receives will be from my attorney, if that paper is not on my fax by Wednesday afternoon. Not to mention what the forums will look like. All for what? A piece of paper. How stupid. I have tried to handle this the RIGHT way but it ain't working.
I emailed a FOURTH time yesterday, through E-zone, I can be reached through that. Karl is well aware of how to reach me. He had no problem cashing my check for the boat, so a piece of paper should be easy enough. BTW, my $150 worth of ezone product I ordered 3 weeks ago is a no-show, and I've heard nothing on that either...What's goin on out there!!??
I sent you a PM/email requesting your contact/boat information to resolve this matter...
Last edited by shueman; 05-21-2008 at 12:05 AM.
05-21-2008 | 06:54 AM
#6
Banned
Joined: Sep 2007
Posts: 12,849
Likes: 3
From: Frankfort,ill
Shue, please pass this message on to Karl:
I want the go@ dA@$ hour meter discrepancy statement that I was promised when I purchased my boat 2 months ago. I have been very, very nice up until this point. The detail girl left my boat ignition turned on for 2 days before it shipped, thus putting 52 incorrect hours on it. This was stated in the ad (and Karl's emails, which i have), so there's no dispute over it, but I need it for my title/registration info. I have called 3 times, and sent an email as well. This will only take 5 minutes. I keep getting excuses...busy, no reply, etc.
Shueman, you have always been alot of help to me on the boards, and I thank you for that! As a business owner myself, I feel that Bob needs to know that his people are not getting the easy stuff done. So, I will mail this reply to him personally as well. As I write this, I feel like Eliminator got my money and kicked my azz out the door. My boat left california with NO LIGHTS on the trailer, and numerous other very simple problems (like the radio not working, etc.) which I said NOTHING about. I understand that it was Easter Friday, etc. But it was such an easy fix. Thank god the delivery girl was so careful, and I happily paid her extra hotel bill because she couldn't drive at night (I understand she was blamed for this too, what a shame). Shue, I am not a complainer, but this should not result in a cash-paying, easy to deal with customer getting pissed off about a stupid piece of paper, and ruining a valuable relationship. Everybody has a limit, and I've hit mine. This was my first Eliminator, and could be my last (I stress could). The next contact Eliminator receives will be from my attorney, if that paper is not on my fax by Wednesday afternoon. Not to mention what the forums will look like. All for what? A piece of paper. How stupid. I have tried to handle this the RIGHT way but it ain't working.
I emailed a FOURTH time yesterday, through E-zone, I can be reached through that. Karl is well aware of how to reach me. He had no problem cashing my check for the boat, so a piece of paper should be easy enough. BTW, my $150 worth of ezone product I ordered 3 weeks ago is a no-show, and I've heard nothing on that either...What's goin on out there!!??
I want the go@ dA@$ hour meter discrepancy statement that I was promised when I purchased my boat 2 months ago. I have been very, very nice up until this point. The detail girl left my boat ignition turned on for 2 days before it shipped, thus putting 52 incorrect hours on it. This was stated in the ad (and Karl's emails, which i have), so there's no dispute over it, but I need it for my title/registration info. I have called 3 times, and sent an email as well. This will only take 5 minutes. I keep getting excuses...busy, no reply, etc.
Shueman, you have always been alot of help to me on the boards, and I thank you for that! As a business owner myself, I feel that Bob needs to know that his people are not getting the easy stuff done. So, I will mail this reply to him personally as well. As I write this, I feel like Eliminator got my money and kicked my azz out the door. My boat left california with NO LIGHTS on the trailer, and numerous other very simple problems (like the radio not working, etc.) which I said NOTHING about. I understand that it was Easter Friday, etc. But it was such an easy fix. Thank god the delivery girl was so careful, and I happily paid her extra hotel bill because she couldn't drive at night (I understand she was blamed for this too, what a shame). Shue, I am not a complainer, but this should not result in a cash-paying, easy to deal with customer getting pissed off about a stupid piece of paper, and ruining a valuable relationship. Everybody has a limit, and I've hit mine. This was my first Eliminator, and could be my last (I stress could). The next contact Eliminator receives will be from my attorney, if that paper is not on my fax by Wednesday afternoon. Not to mention what the forums will look like. All for what? A piece of paper. How stupid. I have tried to handle this the RIGHT way but it ain't working.
I emailed a FOURTH time yesterday, through E-zone, I can be reached through that. Karl is well aware of how to reach me. He had no problem cashing my check for the boat, so a piece of paper should be easy enough. BTW, my $150 worth of ezone product I ordered 3 weeks ago is a no-show, and I've heard nothing on that either...What's goin on out there!!??
05-21-2008 | 07:26 AM
#9
Registered
Joined: Jul 2006
Posts: 610
Likes: 0
From: Rochester, NY
Wow!!! That's too bad that you've had this kind of experience. I have purchased 2 Elims in the past 2.5 years and have experienced outstanding service.
Maybe the move into the new building is causing them some "adjustment" challenges???
Did you speak w/Jake or Tony? I would think they could get this resolved fairly quickly for you.
I see Schueman is engaged, hopefully he can get his escalated for you quickly.
It's unforutnate that you've had to endure this, they have a great product, and it's always felt like they bent over backwards for me on my 2 purchases. I had a pretty non-standard deleivery (they delivered the boat to me in Havasu while I played for a month, then shipped it to NY for me after Desert Storm -and the hole time they were very responsive on resolving the minor things that were needed...at one point Bob even personally came down to my dock at the London Bridge and delivered some additional pin cleats.
If you haven't done so already, I'd ask to speak to Jake.
Maybe the move into the new building is causing them some "adjustment" challenges???
Did you speak w/Jake or Tony? I would think they could get this resolved fairly quickly for you.
I see Schueman is engaged, hopefully he can get his escalated for you quickly.
It's unforutnate that you've had to endure this, they have a great product, and it's always felt like they bent over backwards for me on my 2 purchases. I had a pretty non-standard deleivery (they delivered the boat to me in Havasu while I played for a month, then shipped it to NY for me after Desert Storm -and the hole time they were very responsive on resolving the minor things that were needed...at one point Bob even personally came down to my dock at the London Bridge and delivered some additional pin cleats.
If you haven't done so already, I'd ask to speak to Jake.
05-21-2008 | 07:38 AM
#10
Registered
Joined: Mar 2007
Posts: 154
Likes: 0
From: Valencia, CA
oh boy... if you only knew about my experience when I bought mine... I couldnt believe the $hit that was happening to me. Eventually Kenny took care of me. I definitly had a nice long thread going tho... I like my boat so much ill pretend it never happened but man was a very unhappy customer at the time. They should send us free T-shirts or something haha
