Well I have been out of town for work quite a bit lately, but here is the update. As of today I still do not have any return mail from the Better Business Bureau for my arbitration date. They will be my first call in the morning!!!

I did get the first call from the service writer at the dealership on Friday telling me that the truck was donne and ready to be picked up. They have test driven it (29 miles), and it seems to be running fine. I picked it up today and drove it about 20 miles home. The truck ran fine, and looking under the hood it does appear to be a complete new engine and radiator. I would think that after being down for a month and knowing how pissed off I am they could have at least washed the truck. Not only did they not even wash it, look at the pictures of the interior. I'm glad I keep rubber mats on top of the carpeted mats. Hopefully all the grease will come off the steering wheel, dooor panels, and grab handel.

Now to keep you updated on my progress with Gail,
my customer resolution specialist. Our last conversation was 11 days ago. I had asked Gail to look into a couple of things for me and get back to me as soon as she could.

1. Matt or McRaymond3 from the board informed me of a program for customers such as myself in which Ford will make their monthly payment as some sort of compensation for the truck being down so long. Gail informed me that there is such a program and that it is on a case by case basis. I asked her to submit my case and get back to me with Ford's decision. Like I said, that was 11 days ago.

2. I asked Gail if this fourth radiator was a diffrent design or diffrent manufacturer than radiator one two or three, reminding her of our conversation at radiator number three that she informed me was a diffrent design and that I would be having no more problems. again it has been 11 days and still no response.

You are crazy to have even taken it of the lot in that condition. I would have made the service manager come outside, him or herself, and cleaned all that oil and grease. That is BS and no way should after all this crap not be treated better.

Unfreeking real!!! If the guy had that little attention to detail I could only imagine the quality of his work.

You need to find a decent dealer. Most places I have worked would fire a tech that did that to a vehicle.

Chuck, post a complaint to the dealer service manager about that. He should make it right.

Then find another dealer. It's obviuos these guys dont care for your business.

I hope the new radiator and engine fix the issues.

Wannabe

Was just talking trucks with a buddy of mine and mentioned this thread.

I know Ford is in better shape than the other 2, however IMHO all US automakers are in more trouble than the others. They should have rectified this long ago.

I know- US automakers are the only ones offering work trucks but times are a changing. Americans start buying again Toyota dually with the Hino will be coming out sooner than later..

Toyota dually with the Hino will be coming out sooner than later...


Well they better pump up that Hino. With over nine liters it's got less hp and tq than the American diesels. Pathetic.

The problem I have with Toyota and Nissan..great for running to the Grocery store or pulling a small load..interior in the Toyota is Lexes quality and it runs like a jack rabbit...hook a trailer to it 8k or more or go over uneven pavement..towing..one scary frickin ride. I had the opportunity to go with the Ford guys to check out all the trucks...drove all of them..put them through test and came up with the same conclusion...

http://www.fordvehicles.com/trucks/f150/ click on watch the F150 take on the competition

when that loads click.. lets get started.....you will see what Im talking as well as felt on the foriegn trucks...I honestly thought the Toyota was going to blow everyone away...My ranking was Ford, Dodge, then GM. and Im a gm man

I have seen this and talked to many people about this. But I am going to disagree. We have 15 f-150s in our fleet and they all have the new 5.4ltr. These are the most underpowered vehicles I have ever driven. The fuel economy is HORRIBLE. 15 mpg is the best any of the trucks have done. Load anything half way heavy in the bed and the economy goes in the toilet and the truck becomes very unstable in the rear. They ride like hell, and the seats are uncomfortable. I personally own a Chevy and it has no comparison to the Fords. My Chevy has no problem getting upper teens low 20's anytime, and WILL run circles around any of our F-150s. We have fought with Ford over this problem because they sold us on these trucks claiming power/ fuel economy. They have claimed computer issues. 5 got new computers. No change. Tried different tires on 3. No change. All of this paid for by Ford. I also know that the Toyota and Nissans will run circles around my chevy uphill, downhill, etc.etc. etc. I dont know with a trailer on but I have seen taillights from a few as friends own them. Even at that I will stick to my 5.3 and enjoy life.

well just sat here and read this entire post and here is my ordeal I have a 08 f-450 loved the truck still do but at 30,000 miles it overheated and blow all the coolant out of the system the egr cooler welds were busted and many other issues they fixed all that then at 35,000 the whole exhaust had to be replaced. Now at 63,000 it was making a funny noise like it was sucking air. Dealer could not get to and does not give loaners so service writer told me to drive it and they would call me as soon as they could get it in two days later they get it on a wrecker. a day goes by and i get a phone call that i need a new engine because the motor is full of oil sludge and they need all my service records no problem been serviced at dealership all but once or twice. they have the truck for three weeks the last week I'm out of town get back they have replaced three rocker arms that were broken. they say that they went ahead and fixed this and wanted to close the ticket to make sure ford paid for this fix and they would then address the sludge issue I had the truck a week headed to destin for the weekend pulling the boat about 600 miles away from me no problems but on the way back never noticed all the oil leaking down the underside of my truck and all over my boat till i needed gas checked the oil and its over full get back to houston and get it to the dealer they have it another week call me yesterday saying they are waiting on the two records from the only time i had it changed outside the dealership. So I have my truck back today see how long it last. Still have the same engine in it they are waiting on ford to see what they are going to do. I have done alot of reading on the internet and this is a big problem with the 6.4 so if any one had egr problems or radiator issues i would have someone look at the valve covers and see if y'all have a sludge up engine. If any one has had this problem please let me know what they did to get it rectified