Beware of Castle Marine Outlet
09-17-2011 | 08:16 AM
#71
Charter Member #1171
Joined: Feb 2001
Posts: 4,018
Likes: 21
From: Clearwater, FL
This is rediculous, he bought an 8 year old boat from a dealer that either brokered it or took it in on trade. All this for a couple sensors and a fuel pump? I'm not hearing some major fraud because the rebuilt engine failed. I'm sure the sensors wern't replaced when the engine was overhauled and how many hours did the fuel pump have on it? What was the deal on the boat? As is is as is, period. Things break! How long was the boat sitting without running? And the example with the cat converter going bad, it was a new part with a factory warrenty that I bet he put a claim into the cat co for reimbursment, that makes him a saint? Sure I woould be a little pissed that the pump went bad so soon but man your lucky it happened so soon and close to the dock. And I repeat, 8 YEAR OLD BOAT! Get over it and move on. This should never have been posted.
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I want to live in a world where a chicken can cross the road and not have its motives questioned.
I want to live in a world where a chicken can cross the road and not have its motives questioned.
09-17-2011 | 08:16 AM
#72
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Joined: Jan 2009
Posts: 935
Likes: 0
From: Wilson, NY
Remember what I quoted before:
Our dedications to quality and customer satisfaction are our main objectives. Our 35 Years of experience assure you of receiving quality work and specialized attention. No job is too small.
I would think that maybe in those 35 years in business the service
manager or owner would have thought to buy the proper adapter
for the scan tool?
I don't know! Maybe it's just me!
Castle Marine Outlet dropped the ball. Period.
Our dedications to quality and customer satisfaction are our main objectives. Our 35 Years of experience assure you of receiving quality work and specialized attention. No job is too small.
I would think that maybe in those 35 years in business the service
manager or owner would have thought to buy the proper adapter
for the scan tool?
I don't know! Maybe it's just me!
Castle Marine Outlet dropped the ball. Period.
Willy, and a few of you others kinda remind me of people who send their dinner salad back 4 times.....because the lettuce isn't all the same size.
09-17-2011 | 08:17 AM
#73
Charter Member #1171
Joined: Feb 2001
Posts: 4,018
Likes: 21
From: Clearwater, FL
YOU installed a NEW part on a customers car that failed
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I want to live in a world where a chicken can cross the road and not have its motives questioned.
I want to live in a world where a chicken can cross the road and not have its motives questioned.
09-17-2011 | 09:13 AM
#74
Registered
Joined: Oct 2007
Posts: 8,439
Likes: 93
From: yorkville,il
This is rediculous, he bought an 8 year old boat from a dealer that either brokered it or took it in on trade. All this for a couple sensors and a fuel pump? I'm not hearing some major fraud because the rebuilt engine failed. I'm sure the sensors wern't replaced when the engine was overhauled and how many hours did the fuel pump have on it? What was the deal on the boat? As is is as is, period. Things break! How long was the boat sitting without running? And the example with the cat converter going bad, it was a new part with a factory warrenty that I bet he put a claim into the cat co for reimbursment, that makes him a saint? Sure I woould be a little pissed that the pump went bad so soon but man your lucky it happened so soon and close to the dock. And I repeat, 8 YEAR OLD BOAT! Get over it and move on. This should never have been posted.
09-17-2011 | 11:06 AM
#76
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Joined: Jun 2009
Posts: 62
Likes: 0
My take is the buyer has and had an attitude and tried to strong arm the dealer. The dealer realized this guy was never going to bring the boat in for service, nor buy another boat or anthing else. So the dealer cut him loose.
The customer is not always right.
By the remarks in this thread, the dealer got some free positive advertising.
Kind of like buying a toaster at Walmart, taking it home and calling them up to refund your money without taking the toaster back to the store.
The customer is not always right.
By the remarks in this thread, the dealer got some free positive advertising.
Kind of like buying a toaster at Walmart, taking it home and calling them up to refund your money without taking the toaster back to the store.
09-17-2011 | 11:16 AM
#77
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Joined: Aug 2006
Posts: 54
Likes: 0
Did you completely read the dealers response ? He said they asked Willy to bring the boat back numerous....NUMEROUS times. He refused. How did they "drop the ball" ?
Willy, and a few of you others kinda remind me of people who send their dinner salad back 4 times.....because the lettuce isn't all the same size.
Willy, and a few of you others kinda remind me of people who send their dinner salad back 4 times.....because the lettuce isn't all the same size.
Last edited by Fast Willy; 09-17-2011 at 11:51 AM.
09-17-2011 | 11:42 AM
#78
RIPSTA Racing Team
Joined: Nov 2008
Posts: 2,093
Likes: 1
From: Philadelphia, PA
Look, you bought on the cheap and expect the dealer to stand behind an 8 year old boat that you didn't buy any warrenty on. What if your customer told you to install a used converter and then it failed, would you install a new one after that for free? I doubt it seriously. GET OVER IT!
09-17-2011 | 11:49 AM
#79
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If you wanted a boat that was 100% ready then you should have bought something newer than 8 years old. And as for the other comment about you eating the converter, I bet that had the customer brought back the part that you would have collected from the mfgr. So you ate it not by choice. And it's still apples and oranges.
Look, you bought on the cheap and expect the dealer to stand behind an 8 year old boat that you didn't buy any warrenty on. What if your customer told you to install a used converter and then it failed, would you install a new one after that for free? I doubt it seriously. GET OVER IT!
Look, you bought on the cheap and expect the dealer to stand behind an 8 year old boat that you didn't buy any warrenty on. What if your customer told you to install a used converter and then it failed, would you install a new one after that for free? I doubt it seriously. GET OVER IT!
Last edited by Fast Willy; 09-17-2011 at 11:52 AM.
09-17-2011 | 11:57 AM
#80
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Joined: Jan 2009
Posts: 935
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From: Wilson, NY
You must have been happy with it....CAUSE YOU BOUGHT IT !!
You put 4 hours on it before (unlucky for you) something happened to it. So, it seems like when it left their possession, all was well. Later on, a problem occured, and they wanted the boat back so they could look at it. You decided to fix it yourself, and by doing so, inherited the problem. Its not the dealers fault you live an hour away.
Look at it from their point of view...they dont know what you did with the boat after it left their lot....or how you drove it for those 4 hours. How do they even know for sure that you had these problems that your trying to get paid to fix (you never took the boat back to them) ? Buy a USED car from a dealer, then call him up later and tell him the trannie is bad, but your not bringing it back so he can see it....then tell him you want the money cause you fixed it yourself. I'll bet he hangs up on you.
