Ok then would you please call Luis or your buddy at Concept and get their side of this story?

thanks in advance!

If it's in litigation then the lawyers have a gag on the participants. Pathetic that it got to this point. It's good to see that some are happy with their product rather than some sour grapes stories we've been hearing about.

I also have seen some over the years here in Miami and know some people that have had them. Some of the earlier ones were questionable but I wont get into that. What I will say is, Yes they are nice? BUT, this issue is completely different from the experience you had. The difference is that there is a problem and nothing has been done to resolve it for years.

got my wrecked boat back so i could have it surveyed and
the boat was missing the throttles,garmin gps,toilet,batteries,stereo amplifier,tv/dvd combo,110 volt inverter and the stereo is a diferent one that was in there.

WOW, what's the excuse for this?????

Did you file a police report for the theft?

Nothing like getting kicked while your down, I really feel for you in this situation, and don't even know who you are. As I have stated before I hope you get a resoloution to this soon. I always think I have issues untill I revisit this thread....and folks wonder why the industry has a cloud over it.. This is unbelievable

This is a complete nightmare of a story. A lot of bad press on this thread about Concept and now it seems to have just gotten worse.
Sure don't understand why they would leave this all hang out there for 2 yrs without resolution. They must have more customers than they need.

i have have heard a few horror stories about concept quality, and now they dont even have customer service. This seems almost insane. Amazing they cant get this taken care of, just wrong

wow.... whats the response to that?

I have to say if this happened up here....someone would be in a box by now.

Such as...

I owned a 2003 36 Concept delivered on September 5th 2003. I kept the boat until I sold it in late august 2005. I was so excited about my Concept that I was the one who got Concept this forum on OSO. After 6 months of ownership I realized I made a big mistake with buying this boat.

With my 2003 36 Concept:
1- it was delivered with water in the gas tank

2- with in 6 months the powder coating on the arch started to bubble

3- with in 6months the powered coating on the bow rail started to bubble

4- with in weeks after delievery the battery charger came off...it was screwed down with just 1 screw!

5- port side k-plane pump was screwed into transom with regular fine thread screws (nut and bolt type and not wood type stainless screws) and it fell off.

6- at 9 months parts of the painted graphic started to chip off in small perfect round spots around the size of a dime and a quarter.

7- right before I sold the boat it developed a bad creaking sound down in the hull near the bow. Marine surveyor said bulk head and stringer joint is coming loose.

8- boat drains water to the bildge so that when it rains the bildge pumps run and the battery drains. A CC boat like this has to have a self draining deck...period!

8- bolsters were not solidly bolting correctly into the floor. It seemed like a few of the screws went into a stringer and the other just lossly into the thin floor.

The good points about the boat were:
1- styling
2- went through head on chop very well
3- no much flex in the boat and it never had stress cracks
4- electrical wire rigging was flawless
5- upholstry was very well done

Mike,

If you were to buy another CC other than the Fountain, what would it be? Nothing crazy, but in the same price range. Do you think those problems would still happen with the Concept? I have read that they can be self bailing, but that stringer problem sounds bad.

Well of course!!! ?

I was thinking about purchasing a new concept 44 until I read this thread.
Now I'm thinking, not so much.
Not the way to take care of your customers concept!

Mike...some of those issues are pretty bad. Since my next boat will be a CC (not for a while unfortunately) I had an eye for Concepts because they were sportier than the dedicated fish boats. My waters are tough and I'll need a boat that can handle it, however I don't want to throw good money after bad. Concept has tons of fans so every boat can't be like yours but surely yours shows lack of oversight or at the least workmanship from those who either don't care or aren't trained properly.

Another mark of a good company is how they respond to issues. I took delivery of a new Nordic in '01 and it had $700 of repairs from my marina right off the trailer. Nordic wanted nothing to do with it. How did Concept respond to your issues?

Truthfully I am not sure of any boats in the same price range as the Concept. For a 36 Concept the price is pretty cheap compared to other 36 CC's. At one time you had Renegade, possibly Glasstream and Oceanhawk...but I do not know much about those boats anymore. However I'd really like to go for a Intrepid 32 or so. More fishy type of CC's beside the Fountain on my list would be something along the lines of Yellowfin but then you are getting way up in price. Also Deep Impact too. I'm sure I am missing some really well built boats but I have not been shopping or researching boats for a while.

As far as the Concept being self bailing...from what I looked into out of the water on a lift it will self bail but not in the water because the deck is below the water line. The desgin of the boat is not self bailing and that came to me from Luis the owner. He said he has a kit that can help and can self bail on a lift or trailer.

If anyone is looking to buy a Concept I suggest you go look at some used Concepts and see what you think. Maybe my boat was just a bad build because I hear of many people loving their Concept.

That's what I'm thinking...everybody I talk to loves theirs.

I Love Mine And Shes For Sale For a NewOne

Any pics of the boats that Concept will have at the boat show?

We will have to 44 sport yachts at the show but no pictures will be placed on the internet. These 2 boats will be setup differently including motor packages.

No 36s?

At the Miami show we will have a 36' that we will be building for the show.

promoting boats in a UNHAPPY CUSTOMER thread, thats different??? Was there a resoloution with the damaged boat??

Wow!?!?!

Concept has never even told their side of the story, makes me wonder whats going on at that company.


Don't get me wrong, I think Concepts are nice looking boats, but how could I ever consider laying out the money for one when it looks like they will never correct a major problem?

That was my fault, not Concepts. I should have started a new thread and not asked about the boat show in this thread.

Even worse yet they are well aware of this thread and appear to monitor it daily and cant even make an attempt to help the guy w the totaled boat...

....Its amazing how people respond to money but hide from problems.

There is a guy not far from me who had 2 concepts and i really admired them --this situation just crossed them off my list!

Its amazing how people use one issue and don't know what the real situation was or is and they make their own judgement. Yes people have their own opinion but if they are using this thread as an excuse in looking not to buy this brand then it is obviously you were not interested in the first place because if you really were interested in the brand then you would not let something like this that you do not even know what is going on nor know the real situation stand between the purchase of a boat that you supposely admire.

I was seriously considering a concept for my next new boat, however after reading this thread, I'll be looking at a nortec.
Take it for what it's worth.

Here we go again someone making a change after reading this thread without knowing the entire thruth on what this situation is all about. The only thing that everyone on this thread seems to do is bash.... Like you said Stainless Take it for what it's worth... I will say this Concept is here right now going strong and selling boats unlike other manufactures, we stand behind our products and handle every customer accordinaly with their situations.

Whether anyone wants to believe that or not thats their opinion, but I will say this over and over everyone needs to stop the bashing because NO ONE on here knows the truth nor do they know the situation and if anyone here says they do then they are FULL OF :bsflag:

I'm making my decision based on reading 150 posts in this thread and thinking what it would be like to be the customer making payments on his boat, not being able to use it, and when he gets it back it's gutted.
Your wonderful comments aren't helping your company out either.
Don't shoot the messenger !

He is not bashing, he is stating how he feels after reading about this 1 instance, A huge customer serivce instance, it's what people want when they spend their hard earned money on these boats or any boat. I think people here would like nothing more than to hear the truth and both sides, however that has not happened in what I have read.
For me, a former Concept owner this thread intrest me, and so will the outcome. I don't believe your comments would be the same if the shoe was on the other foot!!

Unfortunately we would like to speak about this let the entire truth come out but can not. We have been in business for 25 years and out of those 25 years and all the boats sold only situation has happened meaning this so I think we have proven our customer service to former, present, & new customers this is a situation that can not be talked about. People have the right to read and have their opinion but if i was in the other shoe I would not let one problem of a company that that has been building boats for 25 years damper my purchase. This is not a perfect world, no can please every customer in any business. Again people have the right to do as they please but it is unfortunate that problem dampers the decision on something. Thats my opinion.

Potomac, did you ever have a problem with your boat and never get it resolved being and a former Concept Owner?

My 30 was previously owned and not purchased from Conecpt, or a Concept dealer, I purchased from a private individual. I did call you guys during my ownership with 2 questions one was answered and one was not. The only other issue I had was resolved by the business who currently repairs and services my boat.
If I was to buy a new boat I would certainly find out all I could about the customer service of the company in case I did have a major Issue, and had to return the boat to the factory for a major type repair.
Apparently no resoloution has been made, relating to the boat this thread was originated, how unfortunate....
People have opinions based on what they know, and if the other side goes untold, then there nothing else to base an opinion on.... my .02

Stainless, I can't see how reading this thread would make you purchase a boat that is $175,000 or more than the Concept. Concepts seem like a great boat, but not in the same league as a NT. I was in a 39 in KW, what a boat. I wish the full story would come out also, but if reading a thread would make me able to buy that more of a boat, I would read it over and over.

I'm sure Concept has insurance that should cover this.

I've seen concepts over the years and they seemed like a lot of bang for the buck. I'm always on the lookout for something new. The 44 was very close to what I had in mind. However after reading this story of apparent very poor customer service, ive crossed them off my list. Contrast this to the nor tech 39 which I've seen in person ( haven't been on one for a ride yet) and nortec's reputation for happy customers, and multi time repeat customers and this leads me to lean in the direction of nor tech and away from concept. Obviously , when purchase time gets closer, I'll be doing a lot more up close and personal inspection before I buy.